Recent Posts

Create an Emergency Ready Profile for Your Business and Enter to Win Jazz Festival Tickets

3/6/2019 (Permalink)

Commercial Create an Emergency Ready Profile for Your Business and Enter to Win Jazz Festival Tickets 2019 Jazz Festival Ticket Drawing

At SERVPRO of Greater Covington and Mandeville, we often see disasters become major issues because of a lack of readiness. This is why we offer free emergency planning services to every business owner and property manager in our area. Our disaster planning services help businesses mitigate damages following a storm or accident while ultimately saving them time and money on restoration. This month, in an effort to promote business continuity within our community, we've decided to give away a pair of Jazz Festival tickets to one lucky person who participates in our Emergency Ready Program. 

All local residents, business owners, and property managers are eligible to win. To enter the drawing you must create an Emergency Ready Profile for your business or for a property that you manage with our marketing coordinator Kayla Theriot by April 12th. You can also refer a local business to create an Emergency Ready Profile. If that business completes an Emergency Ready Profile, then both you and the business owner will be entered into the drawing. Again, this service is free and only takes about thirty minutes to complete. We will choose one winner on Monday, April 15th. 

Together let's make sure every business is ready to respond to any size disaster! To learn more about our Emergency Ready Program or to schedule an appointment with Kayla please send an email to

NFPA's Most Recent Home Structure Fire Research Report

2/25/2019 (Permalink)

Fire Damage NFPA's Most Recent Home Structure Fire Research Report National Fire Protection Agency

The National Fire Protection Association (NFPA) is a global nonprofit organization, established in 1896, devoted to eliminating death, injury, property, and economic loss due to fire, electrical, and related hazards. NFPA is a great resource for fire safety tips, fire safety training, and fire research. In December of 2018, NFPA released their most recent research publication of fire statistics and findings from 2012 to 2016. Below are a few important statistics to note:

  • More than one-third of reported fires (27%) occurred in the home.
  • During this five-year period, firefighters responded to an average of 355,400 fire per year.
  • Roughly one of every 326 households per year had a reported home fire during this period. On average, seven people died in a fire in a home per day.
  • Leading causes of home structure fires from 2012- 2016 are as follows: Cooking equipment accounted for 48% of home structure fires. Heating equipment accounted for 15% of home structure fires. Electrical distribution and lighting equipment accounted for 10% of home structure fires. Eight percent of the fires were deemed intentional. And lastly, five percent of the home structure fires from 2012-2016 were caused by smoking materials.
  • Candles started an average of 8,200 fires annually, resulting in an average of 80 deaths, 770 injuries, and $264 million in direct property damage per year.
  • Someone, usually a child, playing fire or another heat source, started an average of 5,700 home fires annually in 2012-2016.
  • The kitchen was the leading origin in home structure fires.
  • Almost three of every five home fire deaths resulted from fires in which either no smoke alarm was present (40%) or at least one alarm was present but did not operate (17%).

Ways to help protect your home from fire damages:

  • Pay attention when cooking. Never leave food cooking on the stove unattended. 
  • Keep a fire extinguisher in the kitchen. Do not pour water on a grease fire, either use a fire extinguisher or baking soda to put out the fire. 
  • Do not overload outlets or power strips. 
  • Do not plug more than one heating appliance into an outlet.
  • Make sure flammable items are kept a respectable distance away from the stove, fireplace, and appliances. 
  • Teach children not to play with fire and other fire safety tips. 
  • Install smoke alarms on every level of your home and in each bedroom. 
  • Test smoke alarms every month and replace batteries every six months. Smoke alarms should be replaced every ten years. Check the back of the smoke alarm for the manufacturer's date. If not date is noted, then replace that smoke alarm and install a new one. 
  • Clean out the lint screen before each drying cycle. 
  • Unplug appliance when they are not in use. 

For more fire safety tips, please visit 

No Job Too Big for SERVPRO of Greater Covington and Mandeville

2/25/2019 (Permalink)

SERVPRO of Greater Covington and Mandeville specializes in water damage restoration, mold remediation, and fire and soot damage restoration for both residential and commercial properties. We are also a leading restoration vendor for catastrophic storm response. With over 1,800 SERVPRO franchises and hundreds of SERVPRO large loss disaster recovery teams strategically placed throughout the country, help is always nearby. SERVPRO of Greater Covington and Mandeville is able to provide immediate disaster restoration services for any size property any day of the year.

We are committed to helping businesses recover faster following a disaster and to helping business owners better prepare for an emergency. SERVPRO's Emergency Ready Program was created to help business owners prepare for any size disaster by understanding their risks and formulating a plan of action. To learn more about our Emergency Ready Program please send an email to

What is Black Mold?

2/25/2019 (Permalink)

"Black mold", formally known as Stachybotrys chartarum or Stachybotrys atra, is only one species of mold. Stachybotrys chartarum often appears black or dark green in color. Stachybotrys chartarum can grow on materials with high cellulose and low nitrogen content, such as fiberboard, gypsum board, paper dust, and lint. Now, there are thousands of unique species of mold in the world. Not every dark green or black colored microbial growth is Stachybotrys chartarum. Other species of molds may look similar in color. In order to be certain of which species of mold you have discovered growing in your home or business, you must have an Indoor Environmental Professional or Industrial Hygienist test for mold. The mold testing professional will take samples of the air quality inside of your home, of the suspected microbial growth, and of the air quality outside of your home. The samples will then be sent to a lab for testing. In less than one week, the professional should send you the test results and explain the findings. Any excessive amount of mold spores in your home should be addressed by professionals like our mold remediation team at SERVPRO of Greater Covington and Mandeville. "Black mold" or not, an excessive count of mold spores affects your home's air quality. For questions regarding mold remediation or to schedule an appointment with one of our certified mold remediation technicians, please contact our office by dialing 985-871-5375.    

Have You Created an Emergency Preparedness Plan for Your Business?

2/18/2019 (Permalink)

Storm Damage Have You Created an Emergency Preparedness Plan for Your Business? SERVPRO of Greater Covington and Mandeville Emergency Ready Program

Benjamin Franklin said, "by failing to prepare, you are preparing to fail". This is one of our favorite quotes, as every day we are reminded of the importance of disaster preparedness. We understand accidents happen. Even with regular business maintenance, you can not prevent accidents from occurring, like water pipes breaking or appliances malfunctioning. Also, you can not control natural disasters, nor can you prevent damages following said natural disasters. As a business owner, your best defense for property damages is a strong offense of proper maintenance and emergency planning. Have you created a disaster plan for your business? If so, have you shared this plan with your employees? How would your team respond following an accident or disaster if they could not get in touch with you or didn't know about your emergency preparedness plan? SERVPRO of Greater Covington and Mandeville offers free emergency preparedness and business continuity planning services for businesses of all sizes in St. Tammany Parish. Our marketing coordinator will help you create an Emergency Ready Profile that will serve to better prepare you and your team to respond quickly following a disaster. A quick response will help you to minimize business interruption, minimize lost revenue from business interruption, and save you money from reduced secondary damages. For more information about our Emergency Ready Program or to schedule your appointment with our marketing coordinator, please contact Kayla Theriot by sending an email to

Notice a Moldy Smell in Your Home or Business? Here's How You Should Respond.

2/18/2019 (Permalink)

Mold Remediation Notice a Moldy Smell in Your Home or Business? Here's How You Should Respond. Does it smell like mold is growing in your home or business?

Most people learn their home has a mold issue either by discovering visible mold growth or by smelling a “moldy” odor. Mold growth produces gasses called microbial volatile organic compounds (MVOC). Depending on the species of mold, the microbial volatile organic compound gasses can either be odorless or carry a distinct moldy smell. People often describe this moldy smell as musty, as if something inside of the pungent room is wet. If you notice this smell in your home or business, but do not see visible mold growth, then you should contact an industrial hygienist or indoor air quality professional to have the property tested for elevated mold spore counts. The professional will take air samples from multiple rooms in your home or business. They will also swab specific materials in areas believed to be affected and take samples from the air outside as a base to compare mold spore counts. Often the heating and air conditioning system is tested as well as mold spores will travel throughout the property through this channel. The samples are then sent to a lab for testing. Within a few days, the mold testing professional will send you a copy of the test results and explain their findings. Once the location of the mold growth has been determined our mold remediation technicians can devise a plan to remove affected materials and rid your home or business of an excessive mold spore count. To learn mold about our mold remediation process or to schedule an appointment with our mold remediation project manager please call our office by dialing 985-871-5375.

SERVPRO of Greater Covington and Mandeville's Rebuild Services

1/29/2019 (Permalink)

SERVPRO of Greater Covington and Mandeville truly is your one-stop shop for restoration services. In addition to specializing in water damage restoration, fire damage restoration, and mold remediation, we also offer rebuild services to help replace materials affected by said damages. Our mitigation and remediation teams work to salvage as much as possible following an incident, but some materials are too damaged and must be discarded of. Our rebuild team is able to provide drywall installation, flooring installation, painting, and other numerous other construction services. By offering an array of remediation and rebuild services, SERVPRO of Greater Covington and Mandeville ensures your restoration project runs smoothly and most efficiently. 

Our rebuild manager is Coty Reeves. To contact Coty please send an email to Our rebuild project manager is Kenny Fourroux. To contact Kenny please send an email to To contact the office please dial 985-871-5375. 

Severe Weather Warning for Northshore and Southshore Areas

1/28/2019 (Permalink)

Storm Damage Severe Weather Warning for Northshore and Southshore Areas Follow these tips to thaw frozen pipes

A sharp cold front will be moving through our area late tonight, January 28th, and throughout the early morning hours tomorrow, January 29th. A flood warning will continue for the Pearl River near Bogalusa until tomorrow morning at 8:00 am. I urge you to prepare your home for the upcoming dangerous temperatures. Wednesday morning we will likely have freeze or hard freeze warnings or watches, according to WDSU. Also, please be mindful while driving as roads are expected to be frozen or slick with icy patches. 

For help with any water damage emergencies relating to this winter storm, please contact our office by dialing 985-871-5375. Our emergency restoration team is available 24/7 to make any size disaster seem "Like it never even happened." 

Fire Safety Tips for Children

1/23/2019 (Permalink)

Most children learn about fire safety practices in school. Every year local firefighters make special visits to elementary and middle schools in St. Tammany Parish to teach children how to prevent fires and how to respond in case of a fire. But there's more you can be doing at home to help prepare your child for an emergency. Follow the tips below to help practice fire safety with your kids:

Fire Prevention 

Children should know that items like candles, matches, and lighters are for adults only. Teach them to notify an adult of any matches or lighters they find out of place. 

Test the smoke detector 

Have children participate in testing the smoke detectors in your home. Children should know that every month smoke detectors must be checked and that every six months the batteries should be changed. Also, by testing the smoke detector together your child will become familiar with the alarm sound, ensuring they know when a fire has been detected. 

Get low and crawl

Teach children to escape during a home fire is to get low on the ground where there is less smoke and crawl to safety. Because fire is scary some children may actually crawl into a closet or hide under their beds during a fire. Teach your child that they must escape to a safe place and not to hide. 

Find help 

Prepare them to find help after escaping by finding a neighbor and calling 911. Most importantly, teach them that they are not allowed to go back into a burning building under any circumstances. 

Stop, drop, and roll

Your child will most likely learn this fire safety tip at school, but you should still spend time going over it with them. The more they practice this tip,  the calmer they will be in if their clothes actually did catch on fire. 

Practice, practice, practice your escape plan 

Usually, children will return from a fire safety class with a fire escape map they have drawn of their home. Go over that map with your child. Make sure they are aware of two exists in each room. Have them draw escape routes and practice escaping a few times each year. Teach them how to determine which route is the best one to take, like testing to see if their bedroom door know is hot.

Children are eager to learn, especially when the information is presented in a fun way. Make games out of practicing these fire safety tips. Maybe you can make children race each other to see who can escape fastest!  Also, there are plenty of activities and games for children available at And for more information about teaching children fire safety tips please visit

Facts About Flood Insurance: Why you need to have it and what you need to know

1/15/2019 (Permalink)

Storm Damage Facts About Flood Insurance: Why you need to have it and what you need to know Purchasing a food insurance policy will help you recover faster after a flooding disaster.

According to the National Flood Insurance Program (NFIP), flooding is the most common natural disaster in the United States, affecting every single state. While hurricanes are mostly responsible for massive flooding catastrophes, other causes of flooding include snowmelt, heavy rain, dams or levees breaking, and new developments impacting water flow. In the past couple of years many homes that were not in high-risk flood zones throughout the cities of Covington, Bogalusa, Franklinton, Denham Springs, and Baton Rouge experienced flooding simply due to heavy rainfall.  In case you didn’t know, your homeowner’s policy will not cover damages caused by flooding. So, purchasing a flood insurance policy is a wise idea even if your home is not located on the lakefront in Mandeville or near the river in downtown Covington. Just one inch of flood water in your home can cost thousands of dollars in damages. Flood water is contaminated water and, according to industry cleaning standards, every material affected by flood water must be removed and discarded. Imagine if a few inches of flood water entered your home. Now imagine needing to replace your flooring, sheetrock, cabinets, furniture, clothes, electronics, etc. How much do you think this would cost you? Purchasing a flood insurance policy will save you time and money, helping you and your family recover faster. Well, what do you need to know about flood insurance before speaking to your insurance agent? Below are a few facts about flood insurance and helpful tips to make you a more informed insured.

When should I purchase a flood insurance policy?

Do not wait for hurricane season to purchase a flood insurance policy. The average flood insurance policy takes 30 days to become active. However, according to the Federal Emergency Management Agency, a policy may go into effect sooner: 

  • “If your building is newly designated in a high-risk Special Flood Hazard Area, and you buy flood insurance within the 13-month period following a map revision: One-day waiting period.
  • If you buy flood insurance in connection with making, increasing, extending or renewing your mortgage loan: No waiting period.
  • If you select additional insurance as an option on your flood insurance policy renewal bill: No waiting period.
  • If your property is affected by flooding on burned federal land, and the policy is purchased within 60 days of the fire-containment: Possible waiver of the waiting period.”

But, for the most part, damages from flooding will only be covered after the thirty day wait period. Now is the best time to purchase a policy.

What is covered by a flood insurance policy?

Flood insurance is available to homeowners, business owners, and renters. For homeowners, your flood insurance policy will offer up to $250,000 for repairing the home itself and offer up to $100,000 for replacing personal items and your home’s contents. Business owner policies will offer up to $500,000 for building repairs and $500,000 in building contents. Renters can purchase policies covering up to $100,000 of personal contents.

According to FEMA:

“Building coverage includes:

  • The insured building and its foundation;
  • The electrical and plumbing system;
  • Central air conditioning equipment, furnaces, and water heaters;
  • Refrigerators, cooking stoves, and built-in appliances such as dishwashers; and
  • Permanently installed carpeting over unfinished flooring.

Contents coverage includes:

  • Clothing, curtains, furniture and electronic equipment;
  • Portable items such as; window air conditioners, microwaves and dishwashers; and
  • Carpeting that is not already included in property coverage.”

Policy prices will differ based upon deductible, the extent of coverages, flood risk, year of building construction, and other factors. The flood insurance market is evolving. Private insurance companies are beginning to offer flood insurance policies now. Speak with your insurance agent to see if you could benefit from purchasing a private flood insurance policy.  

How do I purchase a flood insurance policy?

Speak with your insurance agent to learn more about the National Flood Insurance Program and private insurance policies. They should help you to understand which options are best suited for your home and/or business.  If your agent does not sell flood insurance, contact the NFIP Referral Call Center at 800-427-4661 for a referral.

What do I do after a flood?

If your home or business has been damaged by flood waters, then please do not enter the property until it is safe to do so. Once you can access your property again, start with contacting your insurance company to file a claim. Then, you can begin to inventory damaged items. Take photographs of everything. Write down each item’s purchase date and estimated value. This home inventory list will need to be submitted to your adjuster. Also, remember to take notes of your conversations with your insurance company and the adjuster. Jot down date and time of each interaction, as well as specific notes about what was discussed.

If you do not have a flood insurance policy and your home or business has been damaged due to flooding, then you will be financially responsible for necessary repairs and restoration services. Only if a flooding incident has been declared a national disaster by the president will FEMA assistance become available. This assistance is usually in the form of a grant or low-interest disaster loan that you are required to repay.

The recovery process following flooding disasters is long and emotional. SERVPRO of Greater Covington and Mandeville understands the stress and worry you will feel after your home has incurred damages. As your neighbors and your friends, we offer our expertise, guidance, and 24-hour emergency restoration services for those in need of disaster recovery. For questions or to receive assistance please contact our office by dialing 985-871-5375.

For more information about the National Flood Insurance Program or what to do before, during or after a flood you can visit: