Recent Posts

Water Damage Restoration at Local Senior Living Facility

1/21/2020 (Permalink)

man in black shirt and khaki pants extracting water Water restoration technician extracting water at local senior living facility.

When a water damage event strikes your home or business on the weekend, you can't wait until regular business hours to begin mitigation. Most insurance companies require insureds to take reasonable mitigation measures to defend against secondary damages, like mold and mildew growth. At SERVPRO of Greater Covington and Mandeville, we always have a team of highly trained and certified water damage restoration technicians on call to respond to emergency situations. Our promise as the local owned and operated trusted restoration vendor is to respond to an emergency as quickly and efficiently as possible. No matter the time of day, one of our team members will respond to an emergency call within the hour. 

This picture was taken at a local senior living facility. On Saturday, their general manager contacted our on-call water damage restoration project manager because they noticed water leaking from the ceiling. Our crew was then dispatched to inspect the issue and begin the restoration process. Upon arrival, our project manager noticed the leak was coming from their sprinkler system. That problem was addressed, and our water restoration technicians began extracting all loose water. Then, our technicians strategically placed drying equipment to restore wet materials back to normal. The drying process was complete in just a matter of days. 

Most water damage events are caused by accidents like this one. Knowing a reputable restoration vendor who will respond quickly is key to minimizing interruption. Our team can be reached any time or day by dialing 985-871-5375. 

Continuing Education Classes for Insurance Professionals

1/14/2020 (Permalink)

Once a quarter Stuart Andrus, owner and operator of SERVPRO of Greater Covington and Mandeville, teaches either one three or four hour continuing education class or two shorter two hour classes. All local insurance agents and adjusters are welcome to attend the classes free of charge. 

For the first quarter of 2020, we would like to seek requests for which class most attendees would be interested in. The following options are all two hour long continuing education classes:

  • Understanding Mold in the Restoration Industry
    • In this class, the insurance professional will learn about mold, mold growth requirements and the goals of mold remediation followed by professional vendors. They will also be educated on the science of mold and the dangers/health effects of mold exposure.
  • Restorative Drying for Water Damage
    • In this class, the insurance professional will learn about the restorative drying process following a water damage event. This class provides a better understanding of psychrometrics (the science of drying), inspection services, and emergency services. 
  • Cleaning & Restoring Smoke-Damaged Contents
    • This course explains the different tools used by restoration professionals to clean and restore smoke-damaged contents. The insurance professional will be provided with an overview of various smoke-damaged contents cleaning methods, and the products used to clean smoke-damaged contents. This class provides a better understanding of processes a restoration professional employs to scope, estimate, clean and restore smoke-damaged contents. Key issues related to moving a customer’s smoke-damaged contents to a remote location for cleaning will also be discussed.

  • Bio-hazard Cleanup
    • In this class, the insurance professional will learn about the process of cleaning residential and commercial property that are or may be contaminated with viruses or blood borne pathogens. 

To request which class you would prefer or if you have any questions, please send an email to

All classes are taught at our office located at 68424 James Street, Mandeville, LA 70471. 

Happy New Year!

1/2/2020 (Permalink)

2019 was a big year for the SERVPRO of Greater Covington and Mandeville team. This was the first year we operated out of our newly purchased 15,000 sq. ft. office/warehouse located in Mandeville off of Highway 59 in Alamosa Park. Our new building has afforded us opportunities to teach more insurance agents and adjusters continuing education classes, the ability to safely store clients' contents in a climate controlled environment in-house, and has given us ample room for growth. Tristan White, our previous water damage restoration crew manager, is thriving in his new role as operations manager and his crew leader John Joyce has stepped up to fill his shoes as our water damage restoration team manager. We've also welcomed a few more water damage restoration and fire damage restoration technicians to our SERVPRO family. As of now, our leadership team has over forty-five years of experience in the restoration industry!

Another win for 2019 was our rebuild team, now established as Complete Restoration Services L.L.C., making a name for themselves, not just in the insurance industry as a reconstruction vendor, but in the construction industry on the Northshore and Southshore as well. While Complete Restoration Services specializes in insurance claims reconstruction projects, CRS is a full service licensed and insured general construction company available for any remodeling or renovation projects. From repairing and installing roofs to building a fresh, modern bathroom, Complete Restoration Services, L.L.C provides quality workmanship and superior customer service. 

Investing in our team's education and expanding our company to offer more services are just two of the reasons we are the leading restoration company on the Northshore. Our mission at SERVPRO of Greater Covington and Mandeville is to make any size disaster seem "Like it never even happened," as quickly and efficiently as possible so that our customers' lives can resume back to normal. We're humbled to have helped so many people this year and look forward to another year of being your trusted restoration vendor. 

Happy New Year from the SERVPRO of Greater Covington and Mandeville team!

7 Tips to Keep Your Home Safe While You're on Christmas Vacation

12/16/2019 (Permalink)

Are you planning to visit out of town family this holiday season? While traffic routes or navigating the new Louis Armstrong airport may be top of mind, you should make sure your home will be just the same when you return. Follow our tips listed below to make sure your home stays safe if you're planning on being out of town for more than a couple of days. 

  1.  Don't let people know your home is empty. Suspend mail and newspaper services. You can sign up online to suspend USPS mail service and have your mail delivered to a local post office for up to thirty days. For trips longer than thirty days you should ask a neighbor or friend to pick up your mail. Contact your newspaper provider and ask them to temporarily postpone deliveries. You can also arrange for lawn care services while you’re gone for noticeable activity.
  2. Install exterior lighting or motion detectors to deter burglars.
  3. Wait to post vacation pictures on social media. This is almost impossible for most people, but you should resist the urge to let the world know you’re not at home. Enjoy the time with your family or friends and post pictures when you return.
  4. Check the batteries in home security devices, including motion detectors, cameras, and smoke and carbon monoxide detectors. Replace them if necessary. Consider upgrading smoke alarms to home monitoring systems that will notify your local fire department of a fire.
  5. Shut off the main water supply. Often times a homeowner will call us upon returning from vacation because they have learned a broken pipe or malfunctioning appliance has caused water damages. After you turn off the water main valve you then need to empty the pipes by running water in your sinks and flushing your toilets. If you would like to leave the water on for an automated sprinkler system, then at least turn off the water supply to the dishwasher, washing machine, and to each toilet. You may think this is an uncommon event, but know this happens all too often. You don’t want to come home to a disaster. Save yourself time and money by being just a little overcautious.
  6. Prevent a power surge by unplugging your electronics or make sure they are plugged into a surge protector.
  7. Unplug space heaters, candle warmers, outside Christmas lights, and Christmas tree lights when you leave. 

35 Christmas Events on the Northshore

11/18/2019 (Permalink)

green and red christmas plants image with words 35 Christmas Events on the Northshore 35 Christmas Events on the Northshore

Holiday'n in the Vines 

Enjoy an afternoon of live music featuring Christian Serpas and Ghost Town, Creole Tomateaux food truck, pony rides, and take pictures with Santa. 

Location: Pontchartrain Vineyards

Date: November 30th 

Time: Noon - 3:00 pm 

Cost: Free. Asking for donation of 3 perishable food items for the Northshore Food Bank

Annadele’s Plantation 2019 Reindeer Romp

Where: Annadele's Plantation

Enjoy a special Christmas buffet, petting zoo, Christmas games, live reindeer, and more!  Bring your camera for pictures with Santa. 

Date: December 1st 

Time: 10:00 am – 3:00 pm

Cost: Children $20 Adults $30

OnSTAGE at the Fuhrmann: Christmas Bingo 

Location: Fuhrmann Auditorium

Date: December 5th 

Time: 7:00 pm

Cost: $20 advance, $25 day of

Christmas Extravaganza Arts & Crafts Expo

Louisiana's largest totally covered arts & crafts expo featuring food, live music, and kid rides. 

Location: Covington Fair Grounds

Time:  9:00 am - 5:00 pm

Date: December 6th, 7th, and 8th

Cost: $5 admission for adults, kids under 13 free

Old Mandeville Business Associations Sips of the Season Stroll

Grab your friends and join in the merriment of Christmas as you stroll Girod Street at dusk, stopping in to the brightly decorated shops and restaurants.

Location: Girod Street

Date: December 6th 

Time: 5:00 pm – 9:00 pm

Cost: $22 per mug 

The Polar Express Pjs Storytime 

Location: Barnes and Nobles in Mandeville            

Date: December 6th 

Time: 7:00 pm

Cost: Free   

NPAS Chorus Concert: Glory and Light

Location: Hosanna Lutheran Church 

Date: December 6th 

Time: 7:30 pm 

Cost: $21 adults, Children 10 and under are free

Christmas at TerraBella

Enjoy live holiday music from local talent, hot chocolate, and ride the TerraBella Express. Special appearance from Santa Clause to greet and consult with children about their wish lists.

Location: TerraBella Village

Date: December 6th 

Time: 6:00 pm – 8:30 pm

Cost: Free live music and games. Ten dollars for pictures with Santa.

COAT DRIVE – please donate a new or gently worn coat, scarf, gloves, blanket or hat to benefit the homeless.

LPO Yuletide Celebration 

Location: Columbia Theater for Performing Arts

Date: December 6th 

Time: 7:30 pm 

Cost: Tickets range $17-$30

Old Towne Crawl: Christmas in Old Towne

Location: 200 Block of Carey Street

Date: December 6th 

Time: 5:00 pm - 10:00 pm 

Cost: Free

Pancake Breakfast with Santa to benefit the Northshore Kiwanis Club 

Location: Fontainebleau High School

Date: December 7th

Time: 8:00 am - 11:00 am 

Cost: $5 per tickets or $20 a family. Free pictures with Santa. With opportunity to purchase Christmas cards.

Northlake Academy of Music Choir

Come see the Christmas light display at Koop Drive in Mandeville and listen to the beautiful voices of Northlake Academy of Music's Choir! Bring your family and friends and join us for a wonderful evening to get into the Christmas spirit!

Location: Koop Drive

Date: December 7th

Time: 6:00 pm

Cost: Free

Breakfast with Santa

Location: Lakeview Regional Medical Center

Date: December 7th

Time: 9:00 am - Noon 

Cost: Free

Merry Madisonville 

Join your family and friends at Madisonville Town Hall on December 7th for the 11th annual Merry Madisonville! Ring in the holiday season and Christmas with a fun, family event including a parade, caroling, and kids' activities and photos with Santa and Mrs. Claus in "Santa's Workshop," sponsored by the Madisonville Chamber of Commerce and the Town of Madisonville.

Location: Madisonville Town Hall 

Date: December 7th

Time: 2:00 pm - 8:00 pm 

Cost: Free

St. Tammany Art Association Holiday Festival of Arts

Downtown Covington is the place to be December 7, 2019 as the town presents the third annual St. Tammany’s Holiday Festival of Arts. Eight hours. Two blocks. And something for everyone on your list. It’s a great opportunity for holiday shopping, and it’s taking place on Lee Lane.

Location: Downtown Covington 

Date: December 7th 

Time: 9:00 pm – 5:00 pm

Cost: Free

Winter on the Water

The event celebrating winter and its holidays takes place along Lakeshore Drive from Pontchartrain Yacht Harbor to the Gazebo. Live performances including Benny Grunch & the Bunch and the bell choir. 

Date: December 7th 

Location: Mandeville lakefront

Time: 4:00 pm - 6:00 pm 

Cost: Free

Christmas on the Northshore Concert

St. Timothy on the Northshore UMC presents the annual celebration of the holidays, Christmas on the Northshore, a collaborative arts project impacting thousands of members of the Northshore community.

Artists include the Big Easy Award-winning St. Timothy Choir, Northshore Orchestra, the St. Timothy Youth Chorale and several guest soloists.

Location: St. Timothy on the Northshore UMC

Date: December 8th

Time: One matinee at 3:00 pm and one evening performance at 7:00 pm will be presented. Each 75-minute concert will include a variety of well-loved Christmas favorites and even includes an audience sing-along!

Cost: Free, but reservations recommended

History and Holly Home Tour

The pedestrian-friendly tour will feature festively adorned homes in a quaint Covington neighborhood, wine tasting along the route, and holiday music. Trams will also be available. For more information, visit

Location: Tour begins at Jefferson House 

Date: December 8th 

Time: 2:00 pm - 5:00 pm 

Cost: $20

2nd Annual Christmas in Louisiana

Coquille Parks & Recreation presents 2nd Annual Christmas in Louisiana. More than 50 local artisan vendors and direct sales entrepreneurs will be featured, as well as pictures with Santa.

Location: Coquille Parks & Rec

Date: December 7th and 8th 

Time: 11:00 am - 4:00 pm

Cost: Free

Christmas on the Bayou

Location: Playmakers Inc, Community Theater

Date: December 13th - 15th 

Time: 8 pm Friday & Saturday, 2 pm on Sunday

Cost: $15

LPO Yuletide Celebration

Location: Slidell Municipal Auditiorium 

Date: December 8th 

Time: 2:30 pm 

Cost: Tickets range $20-$37             

Christmas Carols at the Covington Trailhead 

Join the Crispin Schroeder band for a Christmas celebration at the Covington Trailhead.

Location: Covington Trailhead 

Date: December 13th 

Time: 7:00 pm - 8:30 pm 

Cost: Free

Ballet Apetrei Presents The Nutcracker

Ballet Apetrei presents its 31st production of The Nutcracker in December as part of its 2019-
2020 season.

Date: December 13th and 14th 

Time: Performances will take place on Friday, December 13th at 7 pm and Saturday, December 14th at 2 and 7 pm at the Mandeville High School Theater, 1 Skipper Drive.

Location: Mandveille High School 

Cost: Tickets range $10-$35

Candlelight Caroling

Location: Covington Trailhead

Date: December 13th

Time: 7:00 pm

Cost: Free

Deck the Rails

Free children-friendly holiday event and lighting of the Covington Trailhead. Craft activities, Santa Claus and an outdoor movie. 

Bring lawn chairs and blankets and don't forget your camera for pictures with Santa!

Location: Covington Trailhead

Date: December 14th 

Time: 4:00 pm - 7:30 pm 

Cost: Free

3rd Annual Grinch Mas

Times and event schedule varies. For details visit

Folsom Horse and Wagon Christmas Parade

Bring the entire family out to Folsom as Santa arrives in a horse-drawn wagon in the Folsom Horse and Wagon Christmas Parade!

Location: Village of Folsom

Date: December 14th 

Time: 1:00 pm 

Cost: Free

Lacombe's Christmas Celebration

Lacombe Recreation District #4 presents Lacombe's Christmas Celebration on Saturday, December 14, starting at 1:00 PM. The parade features costumed riders in decorated vehicles, walking groups, dance troupes, marching bands and more.

Location: Starts at Sacred Heart Church, ends at Lacombe Post Office

Date: December 14th 

Time: Begins at 1:00 pm 

Photos with Santa @ The Southern

Location: The Southern Hotel

Date: December 15th 

Time: 9:00 am – 5:00 pm

Cost: $35

Celtic Angels Christmas Concert

Celebrate the many moods of Christmas and immerse yourself in Celtic Angels Christmas. This show captivates audiences of all ages with the magic of Christmas in an awe-inspiring show which encompasses vocal and instrumental, seasonal and Irish favorites along with spectacular, world-class, champion Irish dancing.

Location: Fuhrmann Auditorium 

Date: December 18th 

Time: 7:00 pm - 9:00 pm 

Cost: $20 in advance, $25 day of

Slidell's Bayou Christmas

An opening ceremony will be held at 6:00 PM on Wednesday, Dec.18, and continues nightly through Dec. 23, opening at 6:00 PM each night. The festive event features Crescent City Amusements rides, live entertainment each night by local dance groups, schools, choirs, bands, choruses and more, and pictures with Santa. Local restaurants and caterers will have food for purchase. Entertainment and rides close on Monday, but displays will remain lighted for Christmas Eve and Christmas Day, Tuesday, Dec. 24 and Wednesday, Dec. 25 for the community to enjoy.

Location: Heritage Park 

Date: December 18th - 23rd 

Time: 6:00 pm - 10:00 pm 

Cost: Free 

Family Movie Night 

Location: Mandeville Trailhead 

Date: December 20th 

Time: Pictures with Santa from 5:00 pm - 7:00 pm , movie begins at 7:00 pm 

Cost: Free

LPO's Baroque Christmas: Handel's Messiah

Location: First Baptist Church of Covington 

Date: December 20th 

Time: 7:30 pm 

Cost: Adult tickets $20-$55, Student with valid student ID or Child $10

Deck the Park with Pyrotechnics 

Location: Coquille Park 

Date: December 21st 

Time: 3:00 pm - 7:00 pm 

Cost: $20 in advance, $25 day of 

Swing into Christmas with 101 Big Band

Location: Covington Fuhrmann Center

Date: December 22nd 

Time: 3:00 pm – 5:00 pm

Cost: $20 advanced or $25 day of 

Frequently Asked Questions Regarding Water Damage

10/2/2019 (Permalink)

man in SERVPRO uniform is seen extracting water in a pharmacy stock room Water Damage Restoration Technician Extracts Water from Covington Business

Water damage claims are one of the most frequent types of insurance claims in the United States, only second to wind and hail damage claims. Water damage claims are commonly caused by sudden or accidental damages, sewer system backups, overflow, and flooding events. Sudden damages are usually attributed to either a water pipe breaking, a water heater exploding, a water supply line to an appliance disconnecting, or other similar accidents. Please note that flooding events are not covered by homeowner’s insurance policies and claims must be made through flood insurance carriers. Water damages caused by sudden damages will more than likely be paid for buy your insurance company. However, gradual damages caused by slowly accrued water problems may not be covered by your homeowner’s policy. For instance, if you neglected repairing a hole in your roof and water is slowly leaking inside your home causing damages, then your insurance company may deny your claim. To learn more about your specific insurance coverage please speak with your local insurance agent. 

Below are a few frequently asked questions homeowners have for our water damage restoration technicians. Please send an email to if you would like additional information regarding water damage claims. 

Who is responsible for making repairs to the cause of the water damage?

Under most circumstances, the homeowner or policyholder is responsible for repairing the cause of the water damage. Most insurance policies only cover damages, not repairs to broken appliances or parts of the home's structure. For example, in the case of a water heater exploding thus causing a water damage event, the homeowner or policyholder would be responsible for repairing or replacing the water heater. 

How much will this cost?

Each water damage claim varies in cost depending on the extent of damages and type of materials affected. The average water damage claims cost $2,500. Our job as your restoration heroes is to restore rather than replace as much as possible. To the best of our ability and in the most efficiently, timely manner, we will work to prevent further damage and salvage as much as we can. However, sometimes materials can not be restored and we will need to remove them. Once we have completed work, we will send an invoice with documentation to your insurance company. 

Can you salvage wood flooring or carpet following a water damage event?

As previously stated, our goal is to salvage as much as possible instead of removing materials. We want to save you both time and money. However, in some instances we may need to remove wood flooring or carpet. We act to return your property back to “preloss” condition. For instance, if due to the water damage your furniture has left stain marks on the carpet, then we will speak with your insurance company or adjuster about removing the carpet. Wood flooring may or may not be able to be restored depending on how badly affected the flooring was. When a large amount of wood flooring begins to pop out of place it usually must be removed. Our team will attempt to dry wood flooring that seems to be salvageable utilizing our state-of-the-art Injectidry rescue mat equipment. If the property has been affected by grossly contaminated water from a sewage system or toilet overflow, we will follow IICRC standard cleaning protocol and remove items considered unsafe. 

How long will it take to dry everything?

After our water damage restoration technicians have extracted all loose water, they will strategically place fans and dehumidifiers throughout affected rooms. The drying process is typically completed within three days. The drying equipment will be noisy, but turning off the equipment will only prolong the process. 

Who can help if I need any rebuild or construction services?

We recommend our partner company Complete Restoration Services for all rebuild and construction services. The Complete Restoration Services team specializes in insurance claims projects and understands how to help you navigate your claim. Complete Restoration Services is also locally owned and operated, and works with all major insurance companies. To inquire about rebuild services please call their office by dialing 985-377-1877. 

5 Fall Home Maintenance and Cleaning Tips

10/1/2019 (Permalink)

It might still be ninety degrees in Louisiana, but the season is indeed changing. As cooler temps start to start greet us, take an hour or so to ensure your home is properly functioning, to help prevent damages, and to increase your energy efficiency. Below are a few maintenance and cleaning tips to help you get started. 

  1. Tis’ the season to replace the batteries in your smoke and carbon monoxide alarms. As you know, twice a year the batteries should be replaced and alarms tested. Alarms should also be replaced every ten years. To learn more about how to test your smoke alarms or to request an alarm from a nearby fire department click here
  2. Clean leaves and debris from gutters and downspouts to ensure proper drainage. Clogged gutters and downspouts can lead to water damages, especially in colder months. 
  3. Inspect windows and doors for any holes or cracks. Make necessary repairs to ensure an energy efficient home. 
  4. Freshen up your sink and faucet aerator. To clean your aerator remove it from your faucet and place in a solution of three parts water to one part vinegar overnight. To remove odor and sanitize your sink,  pour one cup on baking soda down the drain and flush with boiling water. Then, throw a few citrus rinds in and turn on the garbage disposal for a few seconds. 
  5. Check your heating and air conditioning filter to determine if it needs to be replaced. Air filters should be replaced at least once every three months. Vacuum area around air filter to prevent fires. Also, take a few minutes to vacuum dryer vent and hose. This is common cause of home fires that is easily preventable. 

October Calendar of Events for the Northshore

10/1/2019 (Permalink)

October 1st
Northshore PIA Meeting
October 2nd- 6th
St. Tammany Parish Fair
October 3rd
Rockin’ the Rails Concert @ the Covington Trailhead 
STPH Foundation The Gala
October 4th
Mandeville Live! News with a Twist Featuring Soul Revival
NHBA Fishing Rodeo
Old Towne Slidell Zombie Crawl
October 5th
Covington Art Market
Octoberfest in Old Towne Slidell
Wicked Wine Run
Work/Play Day at Big Branch Marsh
October 5th – 6th
Louisiana Wildflower Festival
October 10th
Rockin’ the Rails Concert @ the Covington Trailhead 
October 12th
Fall Festival Arts and Crafts Show @ Coquille Park
Field of Screams
Firehouse Comedy
Jazz’n the Vines
Dew Drop Jazz Hall Concert
Fall for Art
October 12th – 13th
Madisonville Wooden Boat Fesitval
October 17th
Live @ Chenier Concert
Rockin’ the Rails @ Covington Trailhead
October 18th
Sunset at the Landing Concert
October 18th – 19th
Festival of the Lake
October 19th
Coquille Parks & Rec Movie in the Park
Monster Mash
October 19th – 20th
Ozone Songwriter Festival
October 20th
Abita Springs Water Festival
October 24th
Rockin’ the Rails @ the Covington Trailhead
October 25th
Columbia Street Halloween Block Party 
 October 26th
Jazz’n the Vine
Lagniappe @ the Landing: Final Concert
Madisonville Battle for the Paddle Gumbo Cookoff
Nightmare on Columbia Street Stroll & Costume Contest
October 26th – 29th
Fall’n for Madisonville Fall Fest
October 31st 
Happy Halloween!!!!!!!

SERVPRO of Greater Covington and Mandeville Celebrates 10 Years of Serving the Community

9/20/2019 (Permalink)

SERVPRO of Greater Covington and Mandeville is celebrating 10 YEARS of being the trusted, leading restoration company in our community. Our number one goal continues to be making any size disaster seem "Like it never even happened." so that your life can go back to normal as quickly and efficiently as possible. Our team is here to help before, during, and after a disaster. And we're going to be here for a long time. 

Over the past decade, we have helped thousands of homeowners and business owners not only clean and restore their properties following a disaster, but we have also built partnerships with many other locally owned and operated businesses in St. Tammany and Orleans parishes. We want to thank everyone who has supported us throughout this past decade. We're looking forward to many more decades of working together! 

The 3 other disturbances in the Atlantic to keep an eye on

9/6/2019 (Permalink)

Dorian, which made landfall in North Carolina on September 6th, isn't the only thing forecasters are watching.

According to CNN, there are three other disturbances in the Atlantic:

  • Gabrielle is a post-tropical cyclone in the middle of the ocean.
  • Off the coast of Africa, there's a disturbance that has a 20% chance of a cyclone forming in the next 48 hours.
  • There's another could-be cyclone closer the Caribbean. That one has only a 10% chance of forming in the next two days.

Generally, the Atlantic hurricane season reaches a peak in the eight weeks surrounding September 10th. 

Two-thirds of all the storms produced in a typical season occur during this period.

Conditions in the tropics become ideal for storm development during this time. By the end of August, water has typically warmed to the mid-80s in many parts of the region.

For those affected by Hurricane Dorian seeking assistance please visit