Recent Posts

May 14, 2020 - Flooding in Covington and Goodbee

5/15/2020 (Permalink)

Our hearts go out to those affected by the storm last night. Please know our team is working as quickly as possible to help and we are bringing in more resources now. Our office is available 24/7/365. 

If your home or business has flooded: 

  • Take pictures of all rooms and contents that have been affected
  • Contact your insurance agent if you have flood insurance to begin filing a claim
  • Do not throw anything away before taking a picture of it
  • Save receipts if you purchase anything to help with cleanup
  • Do not plug in or try to use any appliance that was submerged in water
  • Move contents off of the ground in case more rain comes tonight or this weekend

We have yet to hear if officials will distribute sandbags. If your home or business was close to incurring damages last night, then we suggest you procure some to setup around vulnerable areas outside your home as soon as possible. Please be careful driving around town today. Do not drive down flooded streets.


Certified: SERVPRO Cleaned – a defensive cleaning program

5/14/2020 (Permalink)

green and orange sticker that reads Certified: SERVPRO Cleaned Is your business Certified: SERVPRO Cleaned?

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry-leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high-frequency touchpoints, foot traffic, and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff performs. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for the cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Greater Covington and Mandeville today at  985-871-5375 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

We Are Cleaning Experts

5/11/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unusual time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff performs on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities. SERVPRO of Greater Covington and Mandeville is also licensed with the Louisiana Department of Agriculture and Forestry to apply said products. Our license number is 00132935. 

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Greater Covington and Mandeville - 985-871-5375.


Tornado Rips Through Old Mandeville

4/21/2020 (Permalink)

On Easter Sunday, April 19th, a storm with strong winds and heavy rained passed through the Southeast United States touting severe warnings for Louisiana, Mississippi, and Alabama. Lightning, excessive rainfall, and a few tornadoes damaged homes in each of the Southeast states as the storm moved north to Tennesse on Monday. 

In Louisiana, Old Mandeville saw the brunt of it. The National Weather Service declared an EF1 tornado with a maximum wind speed of 100 mph and a quarter of a mile wide path touched down and traveled 3.1 miles of historic Old Mandeville late Sunday night. About a dozen homes were damaged by fallen trees that night. 

As a licensed and insured general contractor, SERVPRO of Greater Covington and Mandeville is a one-stop-shop for storm damage restoration. If you need assistance with placing a tarp on your roof, boarding-up your home, water damage restoration, or repairing your roof, then please contact our office today by dialing 985-871-5375. Our emergency restoration team will help guide you through the claims process and make this disaster seem "Like it never even happened." 

3 Tips for Preventing a Fire in and Apartment Complex or Multi-Family Residential Property

3/24/2020 (Permalink)

caution tape across open apartment door where contents show fire damage SERVPRO of Greater Covington and Mandeville specializes in fire damage restoration for apartment complexes and multi-family residential properties.

According to the National Fire Protection Association, in 2018 there were 86,500 apartment fires. While this number has significantly decreased from the previous three years that each totaled 95,000 apartment fires, the losses equate to over 1.5 million dollars in property damages and 360 deaths. The modern apartment complex stouts five to ten buildings with three or four floors each. If a single building were to catch on fire, then dozens of families could potentially be affected. Residents renting a unit in an apartment or multi-family residential property like a townhome or duplex should practice fire safety precautions to protect themselves and their neighbors. Property owners and property staff such as property managers, leasing agents, and maintenance crews should also do their part in preventing a fire disaster. Below are a few tips to help safeguard property and people living in multi-family residential properties from fire disasters.  

Ensure fire safety equipment is functioning properly

Fire safety equipment includes smoke alarms, fire extinguishers, fire suppression systems. 

  1. Smoke alarms should be tested once a month, the batteries should be replaced once every six months, and alarms should be replaced every ten years. For more information on smoke alarms, watch our video "How and When to Test Smoke Alarms"
  2. Fire suppression systems (a.k.a. fire sprinkler systems) should be tested on an annual basis according to NFPA code 13. 
  3. Fire extinguishers should be present in every unit and should be easily accessible. Because most residential fires are caused by cooking, having a fire extinguisher in the kitchen is best. 

Create and communicate fire escape plans 

Residents and staff should be properly prepared for any emergency. 

  1. Give a list of important contacts to each tenant and have one displayed in the main office. The list may include contact information for property after-hours emergency personnel, property managers, the nearest fire department, local police, approved vendors like plumbers, HVAC professionals, and the local restoration professionals-SERVPRO of Greater Covington and Mandeville. 
  2. Each building should have maps identifying fire escape routes clearly marked throughout common areas on each floor. 
  3. Encourage residents to create fire escape plans with their households and practice their plan regularly. In the event of a disaster, everyone should feel prepared to take the appropriate actions, especially young children. Visit our blog for fire safety tips for kids

Help educate residents about fire safety practices 

Most residential fires can be easily avoided by understanding certain dangers and taking extra precautions. 

  1. Since cooking is the number one cause for home fires, remind residents not to leave food cooking on the stove unattended. Turning the burner off when stepping away from the stove can be lifesaving. Any items that could easily catch fire like potholders and grocery bags should be kept away from the stove. 
  2. Candles are a common cause of accidental fires. Encourage residents to blow out candles when exiting a room or to invest in flameless candles.
  3. Sleeping with the bedroom door closed will slow down the spread of the fire and allow household members to find another way out of the room. 
  4. Never create an open flame or cook on patios or balconies. Only utilize portable cooking equipment in designated areas. 

Our team is happy to help any owners and managers of local apartment complexes and multi-family residential properties create an emergency plan tailored to their needs. For more information, please send an email to

For more fire safety resources please visit:

To locate your local fire department visit our blog about testing smoke alarms

SERVPRO of Greater Covington and Mandeville Remains Open to Provide Essential Emergency Services for the Community

3/23/2020 (Permalink)

five guys and one woman in black SERVPRO shirt and khaki pants standing on balcony with American flag and SERVPRO sign SERVPRO of Greater Covington and Mandeville is committed to serving our community by providing emergency services.

In these unprecedented times, what constitutes business as usual changes almost on a daily basis. Last night, Governor Edwards mandated a statewide stay-at-home order. The order, going into effect at 5:00 pm tonight, allows for only essential critical infrastructure workers to continue operating while heeding precautions as necessary. The U.S. Department of Homeland Security identifies 16 critical infrastructure sectors. As a provider of emergency services, including hazardous material removal, cleaning and sanitizing services, and other services that ensure the operation of both residential and commercial properties, our team will continue to respond to the needs of this community. 

We have instituted the following measures for the safety and well-being of both our team and our customers:

  • All employees responding to emergencies where they must enter a home or business are to have their temperature taken at the beginning of the day. 
  • Any employee feeling sick or experiencing symptoms is to stay home. 
  • Employees are to clean and sanitize tablets before and after having a customer utilize them for electronic document signing. Customers will be offered gloves as well. 
  • Before our team arrives, we are asking all customers if they or anyone at the property is feeling ill or has been exposed to someone with the virus Our protocol will change if a known risk is discovered.
  • Employees will clean and sanitize high touch areas, like light switches and door handles, upon leaving a residence or business.

SERVPRO of Greater Covington and Mandeville is committed to helping our friends and neighbors in this time of need. Please call our office with any questions or concerns. Our phone number is 985-871-5375.

6 Tips for Preventing Water Damages in Apartment Complexes and Multi-family Residential Properties

3/19/2020 (Permalink)

drying fan with yellow hoses stretching to ceiling in white apartment SERVPRO of Greater Covington and Mandeville utilizes commercial drying equipment to properly dry apartment ceiling affected by water damage.

Throughout the past couple of decades, many Greater New Orleans region natives, including both East Bank and West Bank locals, decided to move to the Northshore. A large wave of families moved after Hurricane Katrina either damaged or destroyed their homes and businesses. Many other families have slowly found their way to the north side of Lake Pontchartrain for a variety of other reasons, including the award-winning St. Tammany Parish school system, ample outdoor recreational activities, and the benefits of living in smaller, less crowded cities. And now that St. Tammany Parish industry is thriving, our population is growing exponentially. 

In Covington, several apartment complexes have been built to accommodate the growing residential demand. Multifamily unit properties can present a higher risk for catastrophic damages, be that fire, water or mold damages. Water damages like those caused by broken pipes under kitchen sinks and overflowing toilets seem to be the most common. Apartment complex and multi-family residential property owners and property managers should take additional measures to help protect their property and save money in restoration costs. 

Tips for Preventing Water Damages at Apartment Complexes and Multi-family Residental Properties

  1. Inspect buildings regularly and address any needed repairs immediately. Roof damages and faulty window sealings are common causes for slow water and moisture intrusions. Have a maintenance manager or hired professional inspect around the buildings a few times a year. Before and after hurricane season are two important times to do this to minimize storm damages. 
  2. Check on vacant units once a week to detect any issues early on. Both time and money can be saved by quickly discovering accidents like a broken pipe leaking water or a water heater that has exploded. Open cabinets under sinks and inspect areas around water sources to uncover any slow water leaks. If a problem is found, then stop the water source immediately. 
  3. Clearly mark all water supply and fire suppression system shut off valves. Make sure tenants are aware of their locations and how to properly turn them off in the event of a water leak or system ignition.
  4. Notify tenants of any potential issues, like a sensitive sewer system or hidden water supply lines. Our team once received a call for help because an apartment resident had accidentally nailed into a fire suppression line while trying to hang a photo on the living room wall. The tenant assumed the fire suppression line ran horizontally and not directly down the center back living room wall. Thankfully, our team was able to able to respond quickly, drying the affected materials within a few days. 
  5. Remind tenants not to flush anything other than toilet paper down the toilets. This is a common cause of sewage backups resulting in overflowing toilets. 
  6. Have a clear emergency response plan and communicate this with your tenants. Revise the plan as needed and update tenants once a year. Tenants should know how to respond quickly and efficiently in an emergency. 

Please send an email to for assistance with creating an emergency plan for your property or for water damage restoration help.

SERVPRO of Greater Covington and Mandeville is Here to Help

3/16/2020 (Permalink)

image of virus graphic with words here to help layered on top SERVPRO of Greater Covington and Mandeville is here to help.

SERVPRO® professionals are trained in adhering to the highest cleaning and sanitation standards.
SERVPRO® of Greater Covington and Mandeville professionals offer cleaning services including the removal of biohazard contaminants. We have the specialized training and products to get your property back to business.

About Coronavirus

The CDC is responding to an outbreak of a respiratory disease caused by a novel (new) coronavirus (SARS-CoV-2) that was first detected in Wuhan City, Hubei Province, China and has spread to 60 locations internationally (as of this publication), including cases in the United States. The virus known as “coronavirus disease 2019” (abbreviated “COVID-19”)i is thought to spread mainly from person-to-person or through respiratory droplets when an infected person coughs or sneezes. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

Scope of Cleanup Protocol

SERVPRO professionals can perform a proactive cleanup that involves facility or structure cleaning and disinfection where the customer states that there is no active known threat of COVID-19 contamination or exposure. The customer will be required to acknowledge that cleaning and disinfecting will only apply to the current state of the structure and contents. The structure would not be protected from future COVID-19 contamination if an infected person was to enter and occupy the building.

Cleanup Scope of Work and Planning

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables at a minimum. These same surfaces are mentioned in the CDC’s guidance for commercial spaces as well, including:
• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving and Racks
• Sales Counters
• Carpets and rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Cleanup and Disinfecting Procedures

Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste.
The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar type organisms to COVID-19.
SERVPROXIDE™, SERVPRO’s proprietary disinfectant, is a hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to SARS-CoV-2 on hard, non-porous surfaces. In addition, SERVPROXIDE™ currently has dozens of EPA-approved claims including Feline coronavirus, Canine coronavirus, Staphylococcus (MRSA), E. coli, Salmonella, Rotavirus, Swine flu (H1N1) and more.
Porous surfaces that are not water-sensitive, such as carpet and other fabric material, cannot be disinfected but can be sanitized using SERVPROXIDE™.

Works Cited:

Apartment Complex Fires in Mandeville and Covington

3/3/2020 (Permalink)

female emoji dressed like firefighter with text of fire safety tips Please practice fire safety tips with your family.

In just a matter of days, there have been two major apartment complex fires on the Northshore, Cypress Lakes Apartments in Mandeville, Louisiana and Maple Ridge Apartments in Covington, Louisiana. The causes of both fires have yet to be determined, but we want to remind the public to practice fire safety. We also want to say thank you to our local fire departments that responded quickly and efficiently to the fires, limiting damages and saving lives. 

Fire Safety Tips:

  • Make a home fire escape plan and practice it with your family 
  • Teach children fire safety tips 
  • Include pets in your fire safety plans and take precautionary measures to prevent pets from starting fires
  • Test smoke alarms every month and change the batteries in your smoke alarms once every six months 
  • Never leave unattended food on the stove when cooking
  • Do not overload power strips or outlets
  • Do not plug space heaters into power strips
  • Blow out candles when exiting the room
  • Make sure there is a properly working fire extinguisher in your kitchen
  • Do not throw water on a grease fire
  • Keep flammable items away from the stove and fireplace

For more fire safety resources, please visit

Congrats to two of our SERVPRO rock stars!

2/27/2020 (Permalink)

male SERVPRO water damage technician holding certificate and female SERVPRO administrative coordinator Courtney and John celebrated their three year work anniversaries with us in February.

In February, two of our rock stars celebrated their three year work anniversaries with us. As our administrative coordinator, Courtney is the first friendly voice our customers hear when they ring us for help. Courtney assists by connecting each client with the appropriate department manager and initiates the job documentation process. She also works closely with our water damage restoration team to ensure customer satisfaction and help meet an array of standards unique to each insurance company. John Joyce was recently promoted from lead water technician to manager of our water damage restoration team. Any time or day, John is the leading hero for our customers when they experience a water damage event in their home or business. From efficiently managing multiple projects to strategically applying the science of drying for a fast recovery, John can make any size disaster seem, "Like it never even happened." Both John and Courtney are certified water damage restoration technicians through the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization that governs industry cleaning and restoration standards.