Recent Posts

Improper Water Cleanup Can Lead to Future Mold Damage

7/27/2020 (Permalink)

graphic showing water dripping from faucet and water droplets hiding under carpet and drywall The water you can't see could lead to future damages.

When a water damage event occurs at your home, your biggest concern should be the water you cannot see. Soaking up water with towels or using a shop vacuum to extract water will not remove the water hiding underneath flooring and behind baseboards. Water will always find its level. During a water damage event, water will flow into spaces you cannot detect by just glancing around.

Upon initial inspection of your home, one of our water damage restoration project managers will utilize a moisture probe to determine which materials are wet and how wet they are. They will check all flooring near the damaged area, along with the baseboards and drywall. If a carpeted room is reading wet, then the carpet pad will be removed because it cannot be dried. Usually, the baseboards in an affected room will also need to be removed to determine if water flowed behind them and is present. Once our team has determined which materials are still wet and the full extent of water damages, we will strategically place equipment to stabilize the environment and dry the affected materials. The typical drying process is complete within three days.

You can trust our professionals to find the water you cannot see when a water damage event, like one caused by a leaking water supply pipe or a water heater explosion, occurs in your home. Our water damage restoration technicians are IICRC trained to thoroughly discover the full extent of damages and properly dry the affected spaces to prevent future mold damages. We are also available 24/7/365 for emergency restoration services. Our office number is 985-871-5375.

Introducing Our Newest Restoration Tool- The Matterport 3D Camera and Platform

7/16/2020 (Permalink)

room with matterport camera on tripod in center Speeding up the claims process with our latest investment in technology- the Matterport 3D Camera & Platform

When a water or fire disaster affects your home, time is of the essence. Mitigation services should begin as soon as possible to prevent future damages. During the initial inspection, our project manager will sketch and scope your home so that the insurance company can understand exactly what your home looks like and which areas were affected. Our newest tool will allow project managers to sketch and scope homes and businesses in a fraction of the time so that our crew can get to work faster. With the Matterport 3D camera and platform, we can create a true-to-life rendering of your property in the most efficient manner possible. This accurate scan will give your insurance company and insurance adjuster a firsthand view of your loss and the damages incurred.

At SERVPRO of Greater Covington and Mandeville, we are committed to investing in our team and the newest technologies to provide the best customer experience. The Matterport 3D camera and platform will help us make any size disaster seem “Like it never even happened,” even faster now!

Water Damage- Water Class and Category Play a Major Role in the Restoration Process

7/8/2020 (Permalink)

white toilet in commercial bathroom with black water stain on floor Water category and class determine the scope of work for water damage mitigation and restoration processes.

All water damage events are unique. The extent of mitigation and restoration required by our team of experts depends on several variables. For example, commercial restoration and residential restoration projects often call for different response techniques. Also, the type of flooring plays a substantial role in cleaning and drying processes. However, two of the most important factors for water damage restoration are the category and class of the water itself. Category of water refers to how contaminated the water is. Class refers to how wet an area, room, or structure has become.

Water Damage Categories

Category One Water

Category one water is considered “clean” water. This type of water originates from a sanitary source. It does not pose a substantial risk from exposure.

Examples of category one water include:

  • water from broken water supply lines
  • bathtub or sink overflow with no contaminants
  • appliance malfunctions like leaking refrigerator or dishwasher supply lines
  • broken toilet bowl tanks.

Category Two Water

Category two water is considered “dirty” and therefore, unsafe. This type of water is from a contaminated source. It has the potential to cause discomfort or sickness if contacted or consumed by humans.

Examples of category two water include:

  • water discharged from dishwashers or washing machines
  • overflow from washing machines
  • overflow from toilet bowls on the room side

Category Three Water

Category three water is considered “grossly contaminated”. This type of water can contain pathogenic, toxigenic, or other extremely harmful agents. It can cause significant adverse reactions in humans if consumed or contacted.

Examples of category three water include:

  • water caused by sewage system backups
  • flood water
  • water from rising rivers or streams

Water Damage Classes

Class One

Class one signifies the least amount of water absorption. In this case, the affected wet, porous materials only account for less than five percent of the total floor, wall, and ceiling surface area. Also, the affected materials are considered low evaporation materials.

Class Two

Class two is defined by a significant amount of absorption and evaporation load. For example, class two water saturates five percent to forty percent of the combined floor, wall, and ceiling surface area. These wet materials are also considered low evaporation materials.

Class Three

Class three is the greatest amount of water absorption by materials. The wet, porous materials total more than forty percent of the combined floor, wall, and ceiling surface area.

Class Four

Class four refers to deeply bound or held water that causes significant damages.

At SERVPRO of Greater Covington and Mandeville, our water damage restoration technicians receive certifications for applied structural drying from IICRC, a non-profit restoration industry organization. Our certified, experienced crew is available 24/7/365 for all water damage emergencies. You can always reach us by dialing 985-871-5375.   

Tropical Storm Cristobal - June 8th Update

6/8/2020 (Permalink)

Tropical Storm Cristobal has weakened to a depression Monday morning. As of 5:00 am, the center of Cristobal is over Baton Rouge. Bands of rain are still moving across Louisiana, Mississippi, and Alabama. Flooded streets can be seen throughout both Ponchartrain lakefront neighborhoods located in Mandeville and New Orleans. While traffic has been blocked, more rain and storm surges are likely to prevent anyone from getting around the areas for several hours, if not a day or two. 

Please do not attempt to drive through flooded streets. If you're unsure of how deep the water is, then we suggest you turn around and find an alternate route. If you're home or business has flooded, we are here to help. Our emergency storm team has the training and experience to restore any size property. 

You can reach our office 24/7/365 by dialing 985-871-5375.

Phase 2 Reopening Louisiana - Cleaning Services

6/8/2020 (Permalink)

On June 5, 2020, Louisiana Governor John Bel Edwards announced we will be moving into phase two of reopening businesses. 

According to


Businesses that will be able to open at 50 percent occupancy include:

  • Restaurants, cafes and coffee shops
  • Shopping malls (including food courts, following restaurant guidance)
  • Gyms and fitness centers
  • Barber and beauty shops and nail salons
  • Movie theaters
  • Racetracks (not open to spectators)
  • Museums (including children’s museums), zoos, aquariums (no tactile exhibits)
  • Bars and breweries with LDH food permits
  • Massage establishments, spas, and tattoo establishments (under strict guidance from LDH), esthetician services (under strict guidance from the Cosmetology Board)
  • Pool halls, bowling alleys and skating rinks (children must be accompanied by an adult)
  • Event Centers and wedding venues
  • Outdoor playgrounds and play centers (children must be accompanied by an adult)

The following businesses remain closed: carnivals, amusement parks, water parks, fairs, contact sports, children’s indoor play centers, theme parks, concert and music halls, and other similar businesses. Live entertainment is not permitted inside any building or indoor function.

The Governor encourages businesses that can allow employees to work remotely to consider doing so, especially if an employee is at high risk of becoming seriously ill from COVID-19 or shares a household with a high-risk person.

Is your business prepared to reopen? Are you confused about which additional cleaning and disinfection measures you should take to keep employees and customers safe? SERVPRO of Greater Covington and Mandeville can help. Our Certified: SERVPRO Cleaned program can help fill in the gaps of your current cleaning plan or provide all the cleaning services you need. Our cleaning technicians are trained in both proactive cleaning and COVID-19 reactive cleaning. Contact our office today to learn more - 985-871-5375

2020 Atlantic Hurricane Season Predictions

6/1/2020 (Permalink)

pie chart of 2020 Atlantic Hurricane Season preditions 2020 Atlantic Hurricane Season Outlook

The Atlantic hurricane season runs June 1 through November 30. This year, the National Oceanic and Atmospheric Administration predicts a slightly more active season. NOAA's Climate Prediction Centerestimates a 60% chance of an above-normal season, a 30% chance of a near-normal season, and only a 10% chance of a below-normal season.

An average Atlantic hurricane season consists of 12 named storms. Of those storms, six are hurricanes and three are major hurricanes. The current outlook for 2020's hurricane season is 13-19 named storms, 6-10 hurricanes, and 3-6 major hurricanes. Now is the time to beginemergency preparation for your family and business.

2020 Atlantic Hurricane Season Preparation Checklist

  1. Speak with your insurance agent about flood insurance. Every Louisiana homeowner and business owner should have a flood insurance policy to help them recover after a storm.
  2. Discuss your evacuation plan with your family. With the current situation regarding COVID-19 restrictions, your options may be limited. Shelters may not be able to accommodate a mass group of evacuees. Some hotels may limit extended stays. Plan ahead and do your research.
  3. Examine your emergency kit. Did you need to borrow from your emergency kit during quarantine? Restock any items you may have recently used.
  4. Conduct thorough walkthroughs of your home and business. Inspect areas common to wind and hail damages like windows and the roof. Make any necessary repairs.
  5. Create an emergency plan for your office. This plan should include contact information for each employee and vendors you may need to help with disaster recovery.

SERVPRO of Greater Covington and Mandeville specializes in disaster recovery and storm damage restoration. For more information about emergency planning, please send an email to

What are Soot Webs?

5/28/2020 (Permalink)

black soot chains that look like spider webs in a white ceiling corner After a fire, soot chains, a.k.a "soot webs", form in cooler areas like edges of walls and ceiling corners.

The aftermath of a fire is oftentimes more destructive than the fire itself. The remaining contents and structure of your home may be covered with soot particles and drenched with water from firefighters extinguishing the fire. During the initial damage assessment, our fire damage restoration manager will inspect each room to determine how extensive our cleaning and drying processes will need to be.

Our fire damage restoration project manager will test each room for soot particles with a dry sponge and look for soot chains, or “soot webs” as they are commonly called in the restoration industry. While soot chains may resemble spider webs, our professionals can spot the difference right away. Soot chains are ionized soot particles that bond together in cooler areas like edges of walls and ceilings. They must be properly removed to ensure no lingering smoke or fire smell.

Fire damage restoration is a tedious and time-consuming process. Our fire restoration professionals have years of experience and are detail-oriented experts at cleaning fire damaged homes and contents. We understand how stressful it is to recover from a home fire. Our team is here to help walk with you through the claims process and answer all questions you may have.

For assistance contact our office by dialing in 985-871-5375.

May 14, 2020 - Flooding in Covington and Goodbee

5/15/2020 (Permalink)

Our hearts go out to those affected by the storm last night. Please know our team is working as quickly as possible to help and we are bringing in more resources now. Our office is available 24/7/365. 

If your home or business has flooded: 

  • Take pictures of all rooms and contents that have been affected
  • Contact your insurance agent if you have flood insurance to begin filing a claim
  • Do not throw anything away before taking a picture of it
  • Save receipts if you purchase anything to help with cleanup
  • Do not plug in or try to use any appliance that was submerged in water
  • Move contents off of the ground in case more rain comes tonight or this weekend

We have yet to hear if officials will distribute sandbags. If your home or business was close to incurring damages last night, then we suggest you procure some to setup around vulnerable areas outside your home as soon as possible. Please be careful driving around town today. Do not drive down flooded streets.


Certified: SERVPRO Cleaned – a defensive cleaning program

5/14/2020 (Permalink)

green and orange sticker that reads Certified: SERVPRO Cleaned Is your business Certified: SERVPRO Cleaned?

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry-leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high-frequency touchpoints, foot traffic, and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff performs. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for the cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Greater Covington and Mandeville today at  985-871-5375 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

We Are Cleaning Experts

5/11/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unusual time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff performs on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities. SERVPRO of Greater Covington and Mandeville is also licensed with the Louisiana Department of Agriculture and Forestry to apply said products. Our license number is 00132935. 

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Greater Covington and Mandeville - 985-871-5375.