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Storm Damage Restoration- SERVPRO of Greater Covington and Mandeville Helps Gulf Shores, Alabama Residents Recover After Hurricane Sally

12/29/2020 (Permalink)

condos on beach with blue tarp covering roof damages SERVPRO of Greater Covington and Mandeville Helps Gulf Shores, Alabama Condo Owners Restore Properties Following Hurricane Sally

Hurricane Sally made landfall near Gulf Shores, Alabama on September 16, 2020, as a Category 2 hurricane with maximum winds of 105 mph. While residents throughout the entire Gulf Coast region were affected, the coastal area between Mobile, Alabama and Pensacola, Florida suffered the most damages. For weeks, many residents and business owners in this area were without power and seeking relief assistance. Our storm damage restoration team was contacted by a group of Gulf Shores beachfront condominium owners about two weeks after the storm. On September 27th, our team packed up and headed to Gulf Shores where they lived and worked for the next month.

Our storm damage restoration team spent the first-weekend assessing damages in each of the thirty-eight condos, organizing logistics, and devising a game plan to make it “Like it never even happened.” Most of the condos incurred similar water and roof damages, but some were more significantly impacted, requiring substantial demo work. Our crew began work on the most disastrous condos first to prevent further issues and worked their way to the least affected units. Some condominiums required multiple rooms to be left with bare studs and subfloor. After removing all structural materials deemed unsalvageable including drywall, insulation, and flooring, our team utilized drying equipment to stabilize the environment and dry the remaining structure.

On October 27th, our team completed the project and headed home, just in time to beat the incoming Tropical Storm Zeta. The condo owners were extremely pleased with our team’s work and thankful for our accommodations during such a difficult time. And our team was honored to be their heroes. From leaking dishwashers to category 2 hurricanes, SERVPRO of Greater Covington and Mandeville is here to help make any size disaster seem “Like it never even happened.”

Home Safety Tips for the Holiday Season

12/3/2020 (Permalink)

Thankfully, we are now officially finished with hurricane season. However, this time of year is almost just as busy for the insurance claims industry. While holiday decorations brighten our spirits, they are often the culprit of many home fires. Frozen temperatures lead to bursting water pipes. And not preparing your home before leaving for a holiday vacation sometimes makes for an unpleasant return.

SERVPRO of Greater Covington and Mandeville is here to help you before, during, and after a disaster occurs. Follow the home safety tips below to best prevent accidents and to be prepared in case one does happen. 

  1. Use flameless or fire-retardant decorations
  2. Blow out candles when exiting a room
  3. Never leave food cooking on the stove unattended
  4. Check Christmas lights for frays or hazards 
  5. Water your Christmas tree frequently 
  6. Test the batteries in your smoke alarm each month and change the batteries if necessary 
  7. Clean leaves and debris from gutters and drain sprouts to ensure proper drainage
  8. Only plug space heaters into wall outlets. DO NOT plug space heaters into surge protectors 
  9. Turn your home's main water supply off and drain the lines when planning to vacation for more than a couple of days.  
  10. Clean the lint from your dryer hose
  11. Practice your home fire escape plan with your family

If a water or fire event does occur at your home, our emergency restoration team can be reached 24/7/365 by dialing 985-871-5375. For water damage mishaps, please locate the source of the loss first and shut it off. You may need to contact a local plumber for assistance. For responding to a home fire, please do not reenter your home until it is safe to do so. Our fire restoration team can help walk you through the claims process and make any size disaster seem "Like it never even happened."

For more home safety tips or to learn how to prepare your business for an emergency, send an email to

Is Your Business Ready?

11/2/2020 (Permalink)

Row of green SERVPRO trucks Is Your Business Ready?

Is your Business Ready?

A disastrous event can be detrimental to your brand and can put your property and customers at risk. Disasters, emergencies, and crises can happen anywhere and at any time. Business owners need to prepare for the impact of all potential hazards including hurricanes, fires, floods, mold growth, and other perils.

How quickly your company can get back to business after a disaster happens depends on emergency planning done prior to the incident. According to the latest industry research, it is estimated that 50% of businesses may never recover following a disaster. This is mostly due to improper emergency planning. Preparing and pre-planning will give you an ease of mind knowing when a disaster happens you and your team are properly prepared to mitigate damages.

Here at SERVPRO of Greater Covington and Mandeville, we offer all local businesses our emergency planning services at no cost. Our disaster response experts work with business owners and risk managers to create detailed SERVPRO Emergency READY Profiles for each of their properties. By developing a SERVPRO Emergency READY Profile for your business you will be able to mitigate damages in a timely manner, saving you money when disasters happen. Timely mitigation minimizes the effect of damage, allowing your business to be restored sooner, lessening business interruption and loss of use.

Emergency READY Profile Advantages

No cost assessment of your facility

One benefit of creating a SERVPRO Emergency READY Profile is that it is of no-charge. When you request an ERP, one of our risk assessment experts will identify main utility shut-off valves for your building including the water, gas, and electrical shut-offs. They will also work with you to document all critical information needed after a disaster like emergency contact information, chain of command reporting, and nearby resources. Our time and disaster response expertise are complimentary for all local businesses because we believe in helping our community remain resilient throughout any size disaster.

Profile document that contains critical information needed in the event of an emergency.

By organizing all critical information into one Emergency READY Profile, you and your employees will know exactly who to call and how to respond most efficiently. Creating an ERP with one of our disaster response experts will take less than one hour to complete!

Saves time during initial damage assessment.

By working with SERVPRO of Greater Covington and Mandeville to manage your risk, you can rest assured knowing our team is only one call away should you need our services. Our team will be familiar with your property and your unique challenges in the event of a disaster, allowing us to respond quickly and address all of your concerns immediately.

Identifies the line of command for authorizing work to begin.

The sooner mitigation work begins, the less likely secondary damages may occur, saving you time and money. When creating a profile with our team, you will decide a clear line of command for responding to emergencies. This will be shared with your team so that everyone understands how to appropriately alert others of an incident and to speed up the response efforts.

Contact SERVPRO of Greater Covington and Mandeville to get your Business Ready

SERVPRO of Greater Covington and Mandeville is well-versed in disaster recovery and mitigation. Our highly trained and knowledgeable team is always ready to make any loss seem “Like it never even happened.” 24/7/365. Call us today to schedule an appointment to create an Emergency Ready Profile for your business.  

Why SERVPRO of Greater Covington and Mandeville is the First Choice for Water, Fire, Mold, and Storm Damage

10/16/2020 (Permalink)

Kid sitting on top of father's shoulders SERVPRO of Greater Covington and Mandeville, a leader in the restoration industry.

After an unexpected catastrophe, restoring a home or business to its pre-disaster condition can be a stressful, tedious task. If you have ever experienced water, fire, mold, or storm damage within your Covington or Mandeville home or business, you know how important it is to hire a knowledgeable, reliable restoration company.

No matter what type of unforeseen loss you have experienced, SERVPRO of Greater Covington and Mandeville has the expertise and equipment needed to return your home to its preloss condition “Like it never even happened.”

We know there are many choices when it comes to restoration, so why choose SERVPRO of Greater Covington and Mandeville? What differentiates our team from other restoration companies?

Locally Owned and Operated

We have proudly served our fellow Northshore neighbors and business owners since 2009. As a member of many local organizations, our team is engaged in this community and always looking for ways to give back as well. We’re here to help 24/7/365.

Highly Trained Team

Our technicians undergo extensive training and learn the best practices for mitigation as taught through the Institute of Inspection Cleaning and Restoration Certification (IICRC). This organization is considered the highest standard of quality in the restoration sciences industry.

Unlimited Resources

With over 1,700 franchises in the U.S and Canada, SERVPRO is a leader in the restoration industry. With so many franchises, no size disaster is too big for us to handle. This means that when disaster strikes not only is the SERVPRO of Greater Covington and Mandeville team there, but we have resources within our network of franchises to get any job done. For major storms and disasters, we can call upon special Disaster Recovery Teams strategically located throughout the country to bring in more mitigation technicians, materials, and equipment.

Fast 24-Hour Service

It is very important to choose a restoration team that will arrive quickly when you call. Our emergency response team is available 24/7/365. Yes, this includes holidays, weekends, and even those midnight calls. One of our project managers is always on standby to help when you need us the most.

Rapid response times help to mitigate damages and prevent future damages. This preemptive effort helps to keep overall restoration costs down and limits the amount of time the process takes overall. One of our SERVPRO mottos is “Faster To Any Size Disaster”. And that is more than just a catchphrase. We pride ourselves on our speedy response times.

Why We are Different

At SERVPRO of Greater Covington and Mandeville, we believe in treating every home or business we step into as if it were our own. We know that communication is key and make it our goal to have someone available to answer any question right away. We want you to know that as our customer, we work for you. Whether it is a small stain on your carpet or two feet of standing water, we will treat your loss with the utmost respect and professionalism. When you need help, you want to rely on a business you know and can trust. A company with a track record of doing the job right the first time. You want SERVPRO, a leader in the restoration industry. Call us today at (985) 871-5375.

Knowing the Risk of Electrical Fires in your Covington and Mandeville Home

10/16/2020 (Permalink)

House engulfed by flames in Houma, LA after an electrical fire House engulfed by flames in Houma, LA after an electrical fire

House fires are some of the biggest threats to homeowners because they can happen anywhere, at any time, and be caused by almost anything. Some of the most dangerous fire hazards in your home are completely unexpected and are things you might not think about on a daily basis.  

Electrical fires are common in both commercial and residential settings. According to the NFPA electrical failures or malfunctions are the second leading cause of US home fires. An electrical fire can start and spread due to issues such as overloaded circuits, aging, weathering, faulty installation, and materials, and more. By the time you see or smell the smoke, it may be too late, and an electrical fire may already be out of control. It is important to know the signs of electrical fire risks and what to do if the fire has already started. Here are some electrical safety tips:

-Have all electrical work done by a qualified electrician.

-When buying or remolding a home, have it inspected by a qualified inspector or in accordance with local requirements.

-Only use one heat-producing appliance plugged into a receptacle outlet at a time.

-Major appliances should be plugged into a wall receptacle outlet. Extension cords and plug strips should not be used.

-Check electrical cords to make sure they are not running across doorways or under carpets.

-Make sure electricals cords are not bent, damaged, or fraying.

SERVPRO of Greater Covington and Mandeville understands the stress and heartache that comes with experiencing an event like this which is why our trusted professional restoration technicians are highly trained and knowledgeable. Call us today at (985) 871-5375 for all your fire restoration needs.

How Soot Varies After a Fire

10/16/2020 (Permalink)

Stovetop covered in soot Call SERVPRO of Greater Covington and Mandeville today for all your fire clean up needs.

What is soot

After a fire has blazed, fine black particles known as soot start to accumulate. When organic, carbon-filled materials burn, some of it does not burn completely. The incomplete burning of materials such as wood, plastic, coal, and oil results in the formation of soot.

During a fire, soot can spread throughout the whole property, attaching too many surfaces, leaving a thin black layer of grime. Soot contains forms of acid, metals, soil, as well as dust. Not only is soot difficult to clean due to its stickiness, if not treated properly it can also be harmful to furniture and the building structure. The most common types of soot residues that we encounter when restoring fire damage events are wet soot, dry soot, oily soot, and protein soot.  

Types of soot

Wet soot- This occurs when low heat fires are oxygen-starved. It has high moisture content and can be composed of plastics, rubbers, and oils. It has a very strong smell and can be smeared very easily.

Dry soot- This type of soot is very oxygen-rich which means it occurs when there is a very hot fire. It is composed of natural materials and causes more damage to surfaces than other kinds of soot. The smell is not as harsh as compared to other kinds of soot.

Oily soot- Comes from puff backs and is known to attach to every surface. A puff back is a small explosion inside the burner chamber of your furnace when there is excess fuel that ignites. This causes smoke and soot to shoot into your home. If your gas or oil furnace is not properly maintained, you may be at risk.

Protein soot- When cooking, protein soot can occur and is virtually invisible to the naked eye. Since it is difficult to see, the pungent smell can be a good sign that you have protein soot in your home.

Benefits of mitigation

As fire restoration professionals, our goal is to mitigate damages and restore your home and contents to their original condition. We believe in restoring rather than replacing as much as possible. Our fire and soot cleaning technicians can help restore antiques, valuables, and many irreplaceable belongings.  Some items can be cleaned in your home, while others may need to be brought to our office for more extensive cleaning. We also work with many local specialty restoration professionals that have extensive knowledge in restoring artwork and other sensitive items.

Here is What to do Before We Arrive    

-Do not touch contaminated surfaces.

-Do not attempt to clean walls, carpets, contents, or other contaminated surfaces.

-Do not use affected appliances or electronics.

-Do not use food, cosmetics, or medications exposed to soot.

How we can help

When fire strikes, lives are turned upside down. Often, the hardest part for residents and business owners is knowing where to begin and who to contact.

After a fire has damaged your home or business, you do not have to struggle to clean up the affected areas. The professionals at SERVPRO of Greater Covington and Mandeville can assist you to restore your home to preloss conditions. Our technicians have the specialized tools and expertise required to salvage as much as possible from the aftermath of a fire. Our professionals are also compassionate to ensure that you and your property are taken care of properly.  Call us today at 985-871-5375

Tropical Storm Sally Update

9/14/2020 (Permalink)

Tropical Storm Sally path prediction Tropical Storm Sally Update

The National Hurricane Center's latest update on Tropical Storm Sally predicts tropical storm conditions are likely to begin later today and hurricane conditions are expected to realize tonight. It is still too early to determine exactly where Sally's center will move onshore. TS Sally is expected to strengthen to a Category 1 hurricane before making landfall. A flash flood watch is in effect for most of southeast Louisiana, including New Orleans and Baton Rouge, until Wednesday night.

A storm surge warning is in effect for:
• Port Fourchon, Louisiana to the Alabama/Florida border,
• Lake Pontchartrain
• Lake Maurepas
• Lake Borgne
• Mobile Bay
A hurricane warning is in effect for:
• Morgan City, Louisiana, to the Mississippi/Alabama border
• Lake Pontchartrain and Lake Maurepas
• Metro New Orleans
A tropical storm warning is in effect for:
• Mississippi/Alabama border to Indian, Pass Florida
• Intracoastal City, Louisiana to the west of Morgan City
A hurricane watch is in effect for:
• Mississippi/Alabama border to the Alabama/Florida border

SERVPRO of Greater Covington and Mandeville is here to help our fellow residents and businesses recover from all storm damages. Our restoration and rebuild teams will assist with tarping, board-up, flood restoration, roof repairs, and more. For assistance, please call our office by dialing 985-871-5375.

National Preparedness Month 2020

9/1/2020 (Permalink)

2020 National Preparedness logo 2020 National Preparedness Month

National Preparedness Month

If you knew a disaster would happen tomorrow what would you do today? National Preparedness Month, which is observed every year in September, provides us with an opportunity to identify risk and prepare for the unexpected.

This year’s theme is “Disaster Does Not Wait. Make Your Plan Today.”

Make A Plan

It is important to talk to your friends and family about how you will communicate before, during, and after a disaster. Put a plan together by discussing the following questions

  • How will I receive emergency alerts and warnings?
  • What is my shelter plan?
  • What is my evacuation route?
  • What is my family/household communication plan?
  • Do I need to update my emergency preparedness kit?

Consider the specific needs of your household when preparing for emergencies such as responsibilities for assisting others, dietary needs, medical needs such as prescriptions/equipment, and pets or service animals. Include unique needs in your plan.

Build A Kit 

One of the easiest things to do to prepare for a disaster is to assemble an emergency kit ahead of time. Your kit should include several days’ worth of food, water, and supplies.

Here are some essential items to include:

  • Water- one gallon per person per day for at least three days
  • Food- at least a three-day supply of non-perishable foods
  • Battery-powered or hand-crank radios
  • Flashlight
  • First aid kit
  • Extra batteries
  • Moist towelettes and hand sanitizer
  • Cash to last for all members of your family for several days 
  • Masks  
  • Cell phone and portable power bank
  • Copies of important documents
  • Toiletries

You and your family may also need to include other items such as:

  • Prescription medicine
  • Pet food and extra water 
  • Sleeping bags and blankets
  • Activities for children

Prepare for Disasters 

Minimize the impact of disasters by knowing the risk in your area. It is important to check your insurance coverage, learn how to make your home stronger in the face of storms, and have a plan in place. Sign up for local alerts and monitor the St. Tammany Parish Government’s Office of Homeland Security for emergency information.

Save documents before disaster strikes by safely storing important financial documents in a waterproof and fireproof container. Important documents include mortgages or leases, bank/credit card statements, tax returns, and insurance information. 

Teach Youth About Preparedness

Emergency situations can occur at any time or place. When these situations do arise, people have the best chance at survival when everyone, including children, knows what to do to ensure their own safety. Ready kids has tools and information to help kids prepare before, during and after disasters. These resources are perfect for families and classrooms.

Water Damage Restoration: Moisture Detection and Drying Equipment

8/31/2020 (Permalink)

green fans, dehumidifiers, and drying equipment in warehouse SERVPRO of Greater Covington and Mandeville has a wide variety of moisture measuring tools, air movers, and dehumidification equipment.

Professional water damage restoration includes proper damage assessment, water extraction, and drying techniques. Our water damage restoration technicians receive certifications from the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization focused on setting standards for the inspection, cleaning, and restoration industries. Certified, trained, and equipped with the following state-of-the-art restoration tools, our water damage restoration team makes any size disaster seem “Like it never even happened.”

Step 1: Damage Assessment- Utilize Moisture Detection Equipment

The initial steps in the water damage restoration process are to assess the damages and locate where water has traveled. Our water damage restoration technicians seek to understand which materials were affected and how saturated they are. During the investigation, the restoration professional notes all materials, building components, and contents affected by the water as well as saturation levels.

  1. Moisture meters- Used to measure the amount of water content in materials such as drywall, flooring, or baseboards. Moisture meters come in two main types: penetrating and non –penetrating.
    • Penetrating meters have surface-piercing prongs that work on the principle of electrical conductivity, which identifies trapped moisture on various surfaces. Penetrating meters like moisture probes determine the saturation on a percentage scale. By comparing non-affected materials to affected materials, our team determines the drying standards for specific materials.
    • Non-Penetrating meters are equipped with two sensors and use conductivity or radio frequencies to detect moisture. Thermal infrared cameras are non-penetrating tools our team uses to determine which materials are saturated. These cameras capture images in hard to reach locations and save images in a microSD card. Thermal imaging cameras are perfect for detecting water inside wall cavities and under cabinets. 
  2. Hygrometers- Used to measure both temperature and humidity concentration within the water-loss areas. Hygrometers help determine humidity levels which allow restoration professionals to determine how to stabilize the environment for adequate drying.

Once the extent of damages is determined and water class and category have been identified, our water damage restoration professionals will construct the water extraction plan.

Step 2: Water Extraction- Utilize Professional Extraction Equipment

SERVPRO of Greater Covington and Mandeville has a variety of water extraction equipment. Variables such as type of flooring, water depth, and power availability will determine which pumps and extraction tools should be used. Our goal is to extract as much water as possible as quickly as possible to prevent secondary damages.

  1. Extraction units- Are portable or truck mounted. Portable units can be taken almost anywhere but require an electric power supply. Portable units can hold about a dozen gallons of water before needing to be dumped. For larger jobs or those without a power source, our restoration professionals will opt to use our truck-mounted extraction equipment. The truck’s tank can hold seventy-five gallons of water.  
  2. Carpet wands- Carpet wands attach to all extraction units.
  3. Pumps- Remove standing water that is more than 2 inches deep. Submersible pumps can be used to quickly remove standing water in hard to access areas like basements, crawl spaces, and construction sites.

After all loose water has been extracted, the drying process will commence.

Step 3: The Drying Process- Utilize Drying and Dehumidification Equipment

Water restoration professionals strategically place drying equipment throughout affected rooms. We adhere to IICRC drying standards and Xactimate, a restoration software used by all insurance industry professionals, to determine how many pieces of each equipment are necessary and how best to arrange them.

  1. Air movers- Air movers are positioned to create a vortex of airflow to promote faster drying. Increasing the rate of evaporation, rapid air movement reduces the chances of secondary damages like mold growth. The two main types of air movers are centrifugal air movers and axial air movers. 
  2. Dehumidifiers- Used to remove water vapor from the air. Dehumidifiers intake moist air, remove water, and exhausts warm, dry air. Two types of dehumidifiers are low grain refrigerants (LGRs) and desiccants.
    • LGRs work on the premise of condensation and work best in temperatures between 70 degrees and 90 degrees Fahrenheit. Moist air moves across cold evaporator coils and is cooled below its dew point, condensing water on the cold coils and fins. Water is drained off the fins into a collection tank and pumped out into a sink or water barrel.
    • Desiccant dehumidifiers work on the premise of condensation and are most efficiently remove moisture in temperatures below 70 degrees. Desiccants use a silica gel to absorb moisture.

Each day during the drying process, our restoration technicians will return to monitor material moisture content, check the temperature, and calculate the humidity ratio. All equipment will be inspected and rearranged if necessary. Equipment will be removed as specific materials and areas are deemed dry. The drying process is typically complete within three days.

If your home or business has been affected by a water damage event, then please contact our office by dialing 985-871-5375. Our emergency water restoration team is available 24/7/365 to serve our friends and neighbors in Covington, Mandeville, Abita Springs, Madisonville, and Folsom.

Hurricane Laura Disaster Relief

8/27/2020 (Permalink)

As we begin to assess the damages from Hurricane Laura, know our team and numerous other SERVPRO disaster relief crews are prepared to help. Emergency responders and supplies are on their way. We will be sending a team to provide relief as soon as it is safe to do so.

Please be aware that south Louisiana is still under a tornado watch. The storm's outer bands continue to pose a threat of heavy rainfall and flooding. Please do not attempt to drive on streets with high water levels. Continue to monitor the weather and heed the advice of government officials.

Our team is here to help Louisiana recover. Please call our office for assistance. We can be reached 24/7/365 by dialing 985-871-5375.