Recent Water Damage Posts

Water Damage Events Are Labeled With Specific Categories and Classes

7/8/2020 (Permalink)

white toilet in commercial bathroom with black water stain on floor Water category and class determine the scope of work for water damage mitigation and restoration processes.

All water damage events are unique. The extent of mitigation and restoration required by our team of experts depends on several variables. For example, commercial restoration and residential restoration projects often call for different response techniques. Also, the type of flooring plays a substantial role in cleaning and drying processes. However, two of the most important factors for water damage restoration are the category and class of the water itself. Category of water refers to how contaminated the water is. Class refers to how wet an area, room, or structure has become.

Water Damage Categories

Category One Water

Category one water is considered “clean” water. This type of water originates from a sanitary source. It does not pose a substantial risk from exposure.

Examples of category one water include:

  • water from broken water supply lines
  • bathtub or sink overflow with no contaminants
  • appliance malfunctions like leaking refrigerator or dishwasher supply lines
  • broken toilet bowl tanks.

Category Two Water

Category two water is considered “dirty” and therefore, unsafe. This type of water is from a contaminated source. It has the potential to cause discomfort or sickness if contacted or consumed by humans.

Examples of category two water include:

  • water discharged from dishwashers or washing machines
  • overflow from washing machines
  • overflow from toilet bowls on the room side

Category Three Water

Category three water is considered “grossly contaminated”. This type of water can contain pathogenic, toxigenic, or other extremely harmful agents. It can cause significant adverse reactions in humans if consumed or contacted.

Examples of category three water include:

  • water caused by sewage system backups
  • flood water
  • water from rising rivers or streams

Water Damage Classes

Class One

Class one signifies the least amount of water absorption. In this case, the affected wet, porous materials only account for less than five percent of the total floor, wall, and ceiling surface area. Also, the affected materials are considered low evaporation materials.

Class Two

Class two is defined by a significant amount of absorption and evaporation load. For example, class two water saturates five percent to forty percent of the combined floor, wall, and ceiling surface area. These wet materials are also considered low evaporation materials.

Class Three

Class three is the greatest amount of water absorption by materials. The wet, porous materials total more than forty percent of the combined floor, wall, and ceiling surface area.

Class Four

Class four refers to deeply bound or held water that causes significant damages.

At SERVPRO of Greater Covington and Mandeville, our water damage restoration technicians receive certifications for applied structural drying from IICRC, a non-profit restoration industry organization. Our certified, experienced crew is available 24/7/365 for all water damage emergencies. You can always reach us by dialing 985-871-5375.   

How to Prevent Common Water Damage Disasters in Your Home

2/17/2020 (Permalink)

According to the Insurance Information Institute, about one in every fifty insured homes has a claim related to water damage or freezing temperatures each year. It may surprise you that most of these water damage claims are not related to natural disasters, but are caused by ordinary accidents. Some common causes of water damage events in homes include old, cracked water pipes, broken frozen pipes, sewage system failure, and water leaks attributed to malfunctioning appliances. It’s shocking how common it is for either a washing machine to overflow or for a water heater to explode. Both of said events can cause significant water damage in a home.

In order to escape having an incident at your home, you should keep up with regular home maintenance repairs and do a complete walkthrough once a month to inspect appliances for any problems. Check under kitchen and bathroom sinks to make sure no water is slowly dripping from a cracked or ill-fitted pipe. Pull out your refrigerator once a month to see if the water line is properly connected and if there are any mold surprises growing behind it. This is a relatively common issue that most homeowners don’t discover until it’s an obvious, big mess.

Another helpful tip for catching water damage problems before they are huge disasters is placing water detectors underneath sinks, in the water heater drip pan, and in other areas prone to water damage. When water is detected the alarm sounds to alert you to locate the issue and fix it promptly.

If a water damage event has occurred in your home, then our water damage restoration technicians can help extract the water and properly dry any wet materials. Our highly experienced and knowledgeable team is available 24/7 every day of the year. For assistance please contact our office by dialing 985-871-5375.

Frequently Asked Questions Regarding Water Damage

10/2/2019 (Permalink)

man in SERVPRO uniform is seen extracting water in a pharmacy stock room Water Damage Restoration Technician Extracts Water from Covington Business

Water damage claims are one of the most frequent types of insurance claims in the United States, only second to wind and hail damage claims. Water damage claims are commonly caused by sudden or accidental damages, sewer system backups, overflow, and flooding events. Sudden damages are usually attributed to either a water pipe breaking, a water heater exploding, a water supply line to an appliance disconnecting, or other similar accidents. Please note that flooding events are not covered by homeowner’s insurance policies and claims must be made through flood insurance carriers. Water damages caused by sudden damages will more than likely be paid for buy your insurance company. However, gradual damages caused by slowly accrued water problems may not be covered by your homeowner’s policy. For instance, if you neglected repairing a hole in your roof and water is slowly leaking inside your home causing damages, then your insurance company may deny your claim. To learn more about your specific insurance coverage please speak with your local insurance agent. 

Below are a few frequently asked questions homeowners have for our water damage restoration technicians. Please send an email to if you would like additional information regarding water damage claims. 

Who is responsible for making repairs to the cause of the water damage?

Under most circumstances, the homeowner or policyholder is responsible for repairing the cause of the water damage. Most insurance policies only cover damages, not repairs to broken appliances or parts of the home's structure. For example, in the case of a water heater exploding thus causing a water damage event, the homeowner or policyholder would be responsible for repairing or replacing the water heater. 

How much will this cost?

Each water damage claim varies in cost depending on the extent of damages and type of materials affected. The average water damage claims cost $2,500. Our job as your restoration heroes is to restore rather than replace as much as possible. To the best of our ability and in the most efficiently, timely manner, we will work to prevent further damage and salvage as much as we can. However, sometimes materials can not be restored and we will need to remove them. Once we have completed work, we will send an invoice with documentation to your insurance company. 

Can you salvage wood flooring or carpet following a water damage event?

As previously stated, our goal is to salvage as much as possible instead of removing materials. We want to save you both time and money. However, in some instances we may need to remove wood flooring or carpet. We act to return your property back to “preloss” condition. For instance, if due to the water damage your furniture has left stain marks on the carpet, then we will speak with your insurance company or adjuster about removing the carpet. Wood flooring may or may not be able to be restored depending on how badly affected the flooring was. When a large amount of wood flooring begins to pop out of place it usually must be removed. Our team will attempt to dry wood flooring that seems to be salvageable utilizing our state-of-the-art Injectidry rescue mat equipment. If the property has been affected by grossly contaminated water from a sewage system or toilet overflow, we will follow IICRC standard cleaning protocol and remove items considered unsafe. 

How long will it take to dry everything?

After our water damage restoration technicians have extracted all loose water, they will strategically place fans and dehumidifiers throughout affected rooms. The drying process is typically completed within three days. The drying equipment will be noisy, but turning off the equipment will only prolong the process. 

Who can help if I need any rebuild or construction services?

We recommend our partner company Complete Restoration Services for all rebuild and construction services. The Complete Restoration Services team specializes in insurance claims projects and understands how to help you navigate your claim. Complete Restoration Services is also locally owned and operated, and works with all major insurance companies. To inquire about rebuild services please call their office by dialing 985-377-1877. 

National Preparedness Month 2019

8/27/2019 (Permalink)

2019 National Preparedness Month Logo. It says prepared not scared and has a picture of an emergency kit full of supplies. 2019 National Preparedness Month

National Preparedness Month, recognized each September, provides an opportunity to remind us all to prepare ourselves, our families, and our businesses for each kind of disastrous situation we may have to endure. The overarching theme for this year is “Prepared, Not Scared" and each week we are encouraged to focus on specific emergency preparedness tasks. 

Week 1: September 1st - 7th

Save early for disaster costs.

  • Review your insurance documents to make sure you’re properly protected following a disaster. If you do not have flood insurance, then make an appointment with your insurance agent to discuss your options. Remember, many who believed their home would never experience flooding were surprised in 2016 when massive amounts of rain caused heavy flooding in Baton Rouge, Covington, and other cities throughout Louisiana.
  • According to the Federal Reserve, 40% of Americans do not have $400 in savings. Are you financially prepared in case of an emergency? Visit to learn helpful disaster financial planning tips. It is also a good practice to keep some cash on hand during an emergency in case ATMs or your local bank are affected by the storm.

Week 2: September 8th – 14th

Make a plan to prepare for disasters.

Write down your emergency plans. Create one emergency plan for your family that is inclusive of their specific needs. Families with special needs may require additional planning. Discuss and practice the plan with your family members.  

Your family emergency plan should answer the following four questions:

  1. How will I receive my emergency alerts and warnings?
  2. What is my shelter plan?
  3. What is my evacuation route?
  4. What is family/household communication plan?

Also, part of your home plan should include making an emergency supplies kit. Be prepared for a power outage by having at least three days’ worth of food and water for each person.

Create an additional plan for your office and practice it with your employees. As a business owner or an office manager, your plan should include contact information for each employee and identify whether the employee plans on evacuating during a storm.

Week 3:  September 15th – 21st

Teach youth to prepare for disasters.

Discuss ways your children can be prepared for an emergency while at home and when away from home. If your child has a cell phone, then make sure they are signed up for local emergency alerts. Visit for more information regarding youth preparedness.

Week 4: September 22nd – 30th

Get involved in your community’s preparedness.

Every community and major city have volunteer organizations focused on disaster response and emergency planning. To locate an organization in your community visit the websites:

3 Home Maintenance Tips to Help Prevent Water Damage

8/16/2019 (Permalink)

Wood flooring buckling following a water damage event.

While sometimes water damages are caused by an accident, like a water supply line break or a water heater malfunctioning, some water damage is due to improper home maintenance. Follow these tips below to help protect your home from incurring water damages:

  1. Make sure gutters are cleared of debris and properly working to divert water away from your home. When gutters are clogged rainwater can accumulate around the foundation of your home and cause water damage. You should clean your gutters at least twice a year. The best times to do this are right before hurricane season begins in June and one day in November as fall is ending. Downspouts should be positioned 5”-10” from house.
  2. Hire a roofing professional to examine the condition of your roof once a year and after each major storm. You may be able to notice some major damages yourself without the help of a professional. However, a roofing specialist will be able to detect issues only a trained eye will notice, like shingles that should be replaced or faulty flashing around your chimney. Immediately repair any damages you may find. Often a roof leak may go unnoticed for a significant amount of time and lead to mold or mildew growth inside of the home.
  3. Check for water leaks underneath sinks, around window casings, and behind your refrigerator. Again, slow, persistent leaks can lead to mold and mildew issues. Water damages also attract termites and carpenter ants. If you notice any leaks, then find the source and correct the issue immediately. After, dry the wet materials or remove all materials that are damaged beyond repair. Our water damage restoration team is available 24/7 for any water damage emergencies.

Important Information Regarding Tropical Storm Barry

7/12/2019 (Permalink)

Over the past few days, our team has been meeting with other SERVPRO® disaster recovery team members to complete our response plan for Tropical Storm Barry. We understand the stress and worry both homeowners and business owners are currently feeling, but please rest assured SERVPRO® of Greater Covington and Mandeville is prepared to handle any size disaster. With our local resources and the help of our national resources, we are prepared and ready to help. Our emergency restoration team will be available 24/7 this weekend to help once it is safe to do so. 
We offer the following emergency restoration services:

  • Board-up
  • Roof tarping and repair
  • Flood damage restoration
  • Contents restoration
  • Document restoration
  • Mold remediation 
  • Project management
  • Rebuild 

As of now, we urge you to check off the following items from your personal emergency preparedness checklist as soon as possible:

  • Fill up vehicles with gas
  • Withdraw cash to keep on hand
  • Charge your phones and recharge portable phone chargers 
  • Stock up on enough food and water for at least 3 days
  • Stock up on toiletries (don't forget toilet paper or wet wipes) and refill your first aid kits if necessary 
  • If a storm drain is located outside of your home, then please try to clean it or reach out to someone for help. 
  • Pick up sandbags and stage outside any areas where water may enter your home
  • Continue watching the news and social media  for updates
  • Be home as early as possible (New Orleans residents are required to be home by 8:00 pm tonight) 

For tomorrow:

  • Due to the recent algae bloom in Lake Pontchartrain, everyone should avoid coming into contact with any flood waters around the lakefront in Mandeville.
  • Stay off the roads as much as possible. If you have to question whether you should drive down the street or not, then don't! Turn around and find another way. 
  • If your home or business does experience flooding:
    • Make sure the property is safe before entering
    • Take pictures of everything
    • Do not throw anything away before taking pictures and itemizing the items
    • Contact us immediately to begin cleanup and reduce secondary damages
    • Begin the claims process by contacting your insurance company and/or agent
    • If any important documents have been damaged by flood waters and you still have power, then place the documents in a freezer. We can help with document restoration.  

Important Resources:

Responding to a Water Damage Event

6/24/2019 (Permalink)

We see it every day, a pipe under the kitchen sink breaks or a water heater explodes and causes a water damage event in your home or business. Chances are that at least once in your lifetime you will deal with a water damage event at home or the office. So, what can you do to prevent unnecessary damages following one of these emergencies? Firstly, as an insured, you have the responsibility to immediately mitigate damages as best as you can. In the examples of a pipe breaking or a water heater exploding, your responsibility would then be to find the source of the water leak, turn the source off by shutting off the water supply line and to begin mitigation as soon as possible. SERVPRO of Greater Covington and Mandeville's water damage restoration technicians are available 24/7 every single day of the year to respond to water damage emergencies. After reaching out to our team for help, you can rest assured our team will help make your water damage event seem "Like it never even happened". By utilizing the science of drying techniques and our state-of-the-art drying equipment, most water restoration projects are complete with the drying process within three days. Next, while our technicians are in route to your home or office you can begin to move any furniture or belongings away from flowing or standing water, take pictures of anything damaged, and start documenting any items that may be ruined beyond repair. All of this information will be helpful should you choose to file an insurance claim. 

For more questions regarding water damage claims or water damage restoration, you can send an email to

Minimize Water Damage With This Product

1/10/2019 (Permalink)

Water Leak Detector

"I just woke up and found my house is flooded with water! At some point last night a pipe under my kitchen sink broke and now there's water everywhere. Please help me." 

We get this phone call all of the time. It's more common than you think for a water pipe to accidentally break or for a hot water heater to explode, causing several gallons of water to leak in your home. Accidents do happen though. Pipes get old and break. Appliances often malfunction. So, how do you prevent waking up in the morning to wet, squishy bedroom floors? Water leak detectors work like smoke detectors in that they will sound an alarm to notify you of a water leak. You can purchase a water leak detector from a hardware store, like The Home Depot or Lowe's, or from an online retailer for about ten dollars. Simply leave the water leak detector in places prone to cause water damage like under sinks and in the drip pan under your hot water heater. If an accident were to occur, then upon hearing the alarm you should quickly act to find which alarm is sounding and turn off the water supply to that sink or turn off your hot water heater. This simple product can help to diminish a water damage disaster in your home, saving you time and money. 

If a water damage event has already happened in your home, then follow these tips to prevent further damages

SERVPRO of Greater Covington and Mandeville is available 24/7/365 for emergency water damage restoration. 

5 Tips to Help Protect Your Pipes From Freezing During the Winter

11/12/2018 (Permalink)

To protect pipes in your home or business from freezing in cold temperatures follow these tips from the American Red Cross:

  • Keep garage doors closed if there are water supply lines in the garage.
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals out of the reach of children.
  • When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe - even at a trickle - helps prevent pipes from freezing.
  • Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
  • If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.

SERVPRO of Greater Covington and Mandeville is an IICRC Certified Firm

8/9/2018 (Permalink)

SERVPRO of Greater Covington and Mandeville is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Greater Covington and Mandeville 

SERVPRO of Greater Covington and Mandeville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

How to Prevent Further Damages After a Water Damage Event

8/8/2018 (Permalink)

Water damage is the second most common insurance claim filed in the United States. Unfortunately, accidents do happen and it's fairly common for appliances and water pipes to break and cause gallons of water to leak into your home. If you notice a water leak in your home, then please follow these tips to prevent further damages:  

  • Shut off the water source if possible or contact professional to do so
  • Remove excess water by mopping and blotting
  • Remove and prop up wet upholstery cushions for even drying
  • Place aluminum foil or wood blocks under furniture legs to prevent discoloration 
  • Hang furs and leather goods separately at room temperature
  • Remove Oriental or other colored rugs from wet carpeting to prevent staining
  • Do not use a regular vacuum to remove water
  • Do not turn on ceiling fixtures if ceiling is wet, and keep out of areas where ceilings are sagging from retained water
  • Do not leave books, magazine or other colored items on wet carpeting.
  • Call SERVPRO of Greater Covington and Mandeville at 985-871-5375. We have water damage restoration technicians available 24/7 for emergency services. 

Water Damage Restoration in Amite

7/11/2018 (Permalink)

In July of 2018, a family in Amite returned home from vacation only to discover water leaking from their attic. Sometime while they were away their hot water heater malfunctioned. This caused hundreds of gallons of water to leak from the attic to both floors of their home. To be exact, a little over fourteen hundred square feet of the home was affected. Two hours after receiving notice of the situation, our team was at the home beginning the water damage restoration process. Out water damage restoration technicians extracted all of the water, removed the wet insulation and baseboards to ensure proper drying, and utilized our professional drying equipment. In as little as four days the job was completed and our customers were impressed. 

Before you and your family leave for vacation please follow these tips to properly protect your home from a similar disaster. 

Is your home safe when you're on vacation?

6/19/2018 (Permalink)

According to a study by AAA, thirty-five percent of Americans plan on taking at least one family vacation every year. If you plan on traveling for more than a couple of days, then you should make sure your home is properly protected while you’re away. Of course, you already know to check and double check that each window and door is properly locked, but you may be missing a couple of steps that will ensure your home is truly safe while you and your family are elsewhere. 

Don’t let people know your home is empty.

  1. Suspend mail and newspaper services. You can sign up online to suspend USPS mail service and have your mail delivered to a local post office for up to thirty days. For trips longer than thirty days you should ask a neighbor or friend to pick up your mail. Contact your newspaper provider and ask them to temporarily postpone deliveries.
  2. Arrange for lawn care services while you’re gone. This will help make your home seem less abandoned to strangers.
  3. Install exterior lighting or motion detectors to deter burglars.
  4. Wait to post vacation pictures on social media. I know this is almost impossible for most people, but resist the urge to let the world know you’re not at home. Enjoy the time with your family or friends and post pictures when you return.

Accident-proof your home. 

  1. Check the batteries in home security devices, including motion detectors, cameras, and smoke and carbon monoxide detectors. Replace them if necessary.
  2. Shut off the main water supply. Often times a homeowner will call us upon returning from vacation because they have learned a broken pipe or malfunctioning appliance has caused water damages. After you turn off the water main valve you then need to empty the pipes by running water in your sinks and flushing your toilets. If you would like to leave the water on for an automated sprinkler system, then at least turn off the water supply to the dishwasher, washing machine, and to each toilet. You may think this is an uncommon event, but trust me, this happens all too often. You don’t want to come home to a disaster. Save yourself time and money by being just a little overcautious.
  3. Conserve energy. Switch your water heater to vacation mode or turn it off completely. Most water heaters now have a pre-programmed vacation mode. If yours does not, then you should be able to manually adjust the temperature. Another way to conserve energy is to set your thermostat to either four degrees above or below your normal temperature. For summer months, set the thermostat in the upper 70’s. For winter months, set the thermostat in the upper 50’s.
  4. Prevent a power surge by unplugging your electronics or make sure they are plugged into a surge protector. 
  5. If you often lose power during a storm or day of heavy rain, then before you leave for vacation freeze a cup of water, place a penny on top of it, and leave it in your freezer. When you return home check to see if the penny is frozen on top of the cup. If the penny is not frozen on top, then this means your house lost power sometime during your trip. Inspect the food inside your refrigerator and freezer. You may need to throw several items away. 

    I hope these tips help to protect your home and give you more peace of mind during your next vacation.

Sewage Backup Tips

1/15/2018 (Permalink)

The most common causes for a sewage system backup are clogs, tree roots, and broken or collapsed sewer lines. Clogs can be easily prevented with regular maintenance and proper use of your system. Do not flush anything besides toilet paper in your toilet. Do not overuse your garbage disposal. Also, do not pour grease down the drain. Grease and fat will harden in your pipes and create a backup issue. Tree roots can compromise and break sewer pipes by growing into the pipes or wrapping around them. Unfortunately, you may not be able to prevent this issue so easily. Sometimes tree roots from a neighbors property can grow around your sewer pipes. Also, sometimes sewer pipes break simply because of time. Older systems were built using cast iron and clay piping which slowly weaken over time. If you have an older home this may present an issue for you in the future. To prevent your sewer system from backing up, we suggest you have a professional plumber check on the current condition of your sewer system and address any issues they find. Regular home maintenance is the key to preventing water damages to your home. 

Please note raw sewage contains harmful bacteria, parasites, fungi, and viruses. It is extremely dangerous for those with compromised or weak immune systems. Only the most trained professionals should attempt sewage remediation work. 

If your sewer  system has backed up and caused raw sewage to flow into your home or business, please give us a call today at 985-871-5375. 

Tips for Filing a Water Damage Claim with Your Insurance Company

11/13/2017 (Permalink)

Water damage is the second most frequently filed insurance claim in the United States. According to the Insurance Information Institute, about one in every fifty homes has a property damage claim caused by water damage or freezing temperatures each year. The most common causes for water damage are broken pipes, faulty plumbing, and buildup in areas prone to collecting water (crawl spaces, attics, basements, etc.), defective household appliances, and malfunctioning HVAC systems. If something has caused water damage in your home, then you must begin to mitigate the damage immediately to prevent any future damages. 

Follow these helpful tips when dealing with a water damage claim:

  • You must stop the source of the damage immediately. If water is still flowing, then shut off the water supply to your house. 
  • Document everything. Take photos of the damage. Keep records of every phone call with your insurance company, including date, time, and other details. 
  • Save receipts. If you start any repairs yourself, then save the receipts for tools or equipment you purchase. If you need to stay in a hotel, then save receipts for the hotel and any living expenses you acquired because you were temporarily displaced.  
  • Do not make any permanent repairs yourself until the insurance adjuster has visited your home and assessed the damages. 
  • Do not throw anything away until the adjuster or insurance company has instructed you to do so. 

SERVPRO of Greater Covington and Mandeville specializes in water damage restoration. We are available 24/7 every day of the year. 


SERVPRO of Greater Covington and Mandeville's Satisfied Customers

8/15/2017 (Permalink)

SERVPRO of Greater Covington and Mandeville proudly serves our community. We specialize in water damage restoration, fire damage restoration, and mold remediation. We understand how difficult and emotional it can be to deal with a disaster. Our crew works hard to provide relief for our customers and assure them we can make it "Like it never even happened." 

Here are a few customer testimonials of our water damage restoration services:

"I contacted Coty and asked him to be on standby while I called corporate for directions. We had an emergency situation. Coty had a crew working within two hours. I found it exceptional that they were here as quickly as possible and began working immediately." - Lisa 

"We are very pleased with the professionalism and the services provided, but I think what impressed us the most was the respect we were given by the two gentlemen who worked with us. Thank you for the exceptional work and for exceeding our expectations. I hope that God gives us other, if less messy, opportunities to work together again in the future." - a local Covington business

"Wonderful experience working with you guys. Thank you for everything!!" - Marc 

We love helping our community and are always thrilled to hear great customer feedback! 

We're Here to Help

8/9/2017 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Greater Covington and Mandeville provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Greater Covington and Mandeville arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 985-871-5375

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Greater Covington and Mandeville 

SERVPRO of Greater Covington and Mandeville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Click here to meet our crew

Click here to learn more about our work around town 

Water Damage Restoration Process

7/17/2017 (Permalink)

Photographed is one of our technicians, Jared, monitoring the drying process at a local law office.

SERVPRO of Greater Covington and Mandeville specializes in water damage restoration for both residential and commercial properties. 

Steps of the Water Damage Restoration Process:

1- Identify Source

    We will check for the source of water. The source must be stopped before any drying or restoration work can begin. 

2- Identify Type of Water

    We will identify the category and classification of water damage to ensure we restore the property based on industry guidelines. 

3- Survey Extent of Damage

   We inspect and test the damaged area to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. 

4- Move Furniture and Contents

   We move furniture and contents to prevent further damage to flooring and contents. 

5- Dispose of Unsalvageable Items

   With guidance from property owner and adjuster, we will help determine which items can or can not be restored. 

6- Extract Water

   We extract excess water from affected areas. 

7- Deodorize and Disinfect 

    Our process may require deodorizers as odor treatments or EPA-registered disinfectants as antimicrobial treatments. 

8- Utilize Drying Equipment 

    We utilize our drying equipment to remove moisture and bring the relative humidity back to normal. 

9- Monitor Drying Process Until Complete

   Once drying equipment is in place, we will periodically check the moisture level readings until the affected areas are completely dry. 

Emergency Water Damage Tips

7/17/2017 (Permalink)

Pictured here is one of our technicians, Anne, extracting water from a home in Abita Springs.

When your home or business has incurred water damage you can help mitigate your losses by following these tips:

  • Shut off the water source if possible or contact professional to do so
  • Remove excess water by mopping and blotting
  • Remove and prop up wet upholstery cushions for even drying
  • Place aluminum foil or wood blocks under furniture legs
  • Hang furs and leather goods separately at room temperature
  • Remove Oriental or other colored rugs from wet carpeting to prevent staining
  • Do not use a regular vacuum to remove water
  • Do not turn on ceiling fixtures if ceiling is wet, and keep out of areas where ceilings are sagging from retained water
  • Do not leave books, magazine or other colored items on wet carpeting.
  • Call SERVPRO of Greater Covington and Mandeville at 985-871-5375