Recent Water Damage Posts

Minimize Water Damage With This Product

1/10/2019 (Permalink)

Water Damage Minimize Water Damage With This Product Water Leak Detector

"I just woke up and found my house is flooded with water! At some point last night a pipe under my kitchen sink broke and now there's water everywhere. Please help me." 

We get this phone call all of the time. It's more common than you think for a water pipe to accidentally break or for a hot water heater to explode, causing several gallons of water to leak in your home. Accidents do happen though. Pipes get old and break. Appliances often malfunction. So, how do you prevent waking up in the morning to wet, squishy bedroom floors? Water leak detectors work like smoke detectors in that they will sound an alarm to notify you of a water leak. You can purchase a water leak detector from a hardware store, like The Home Depot or Lowe's, or from an online retailer for about ten dollars. Simply leave the water leak detector in places prone to cause water damage like under sinks and in the drip pan under your hot water heater. If an accident were to occur, then upon hearing the alarm you should quickly act to find which alarm is sounding and turn off the water supply to that sink or turn off your hot water heater. This simple product can help to diminish a water damage disaster in your home, saving you time and money. 

If a water damage event has already happened in your home, then follow these tips to prevent further damages

SERVPRO of Greater Covington and Mandeville is available 24/7/365 for emergency water damage restoration. 

5 Tips to Help Protect Your Pipes From Freezing During the Winter

11/12/2018 (Permalink)

To protect pipes in your home or business from freezing in cold temperatures follow these tips from the American Red Cross:

  • Keep garage doors closed if there are water supply lines in the garage.
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals out of the reach of children.
  • When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe - even at a trickle - helps prevent pipes from freezing.
  • Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
  • If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.

SERVPRO of Greater Covington and Mandeville is an IICRC Certified Firm

8/9/2018 (Permalink)

SERVPRO of Greater Covington and Mandeville is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Greater Covington and Mandeville 

SERVPRO of Greater Covington and Mandeville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

How to Prevent Further Damages After a Water Damage Event

8/8/2018 (Permalink)

Water damage is the second most common insurance claim filed in the United States. Unfortunately, accidents do happen and it's fairly common for appliances and water pipes to break and cause gallons of water to leak into your home. If you notice a water leak in your home, then please follow these tips to prevent further damages:  

  • Shut off the water source if possible or contact professional to do so
  • Remove excess water by mopping and blotting
  • Remove and prop up wet upholstery cushions for even drying
  • Place aluminum foil or wood blocks under furniture legs to prevent discoloration 
  • Hang furs and leather goods separately at room temperature
  • Remove Oriental or other colored rugs from wet carpeting to prevent staining
  • Do not use a regular vacuum to remove water
  • Do not turn on ceiling fixtures if ceiling is wet, and keep out of areas where ceilings are sagging from retained water
  • Do not leave books, magazine or other colored items on wet carpeting.
  • Call SERVPRO of Greater Covington and Mandeville at 985-871-5375. We have water damage restoration technicians available 24/7 for emergency services. 

Water Damage Restoration in Amite

7/11/2018 (Permalink)

In July of 2018, a family in Amite returned home from vacation only to discover water leaking from their attic. Sometime while they were away their hot water heater malfunctioned. This caused hundreds of gallons of water to leak from the attic to both floors of their home. To be exact, a little over fourteen hundred square feet of the home was affected. Two hours after receiving notice of the situation, our team was at the home beginning the water damage restoration process. Out water damage restoration technicians extracted all of the water, removed the wet insulation and baseboards to ensure proper drying, and utilized our professional drying equipment. In as little as four days the job was completed and our customers were impressed. 

Before you and your family leave for vacation please follow these tips to properly protect your home from a similar disaster. 

2 Things You Must Do Before Going on Vacation

6/19/2018 (Permalink)

According to a study by AAA, thirty-five percent of Americans plan on taking at least one family vacation every year. If you plan on traveling for more than a couple of days, then you should make sure your home is properly protected while you’re away. Of course, you already know to check and double check that each window and door is properly locked, but you may be missing a couple of steps that will ensure your home is truly safe while you and your family are elsewhere. 

Don’t let people know your home is empty.

  1. Suspend mail and newspaper services. You can sign up online to suspend USPS mail service and have your mail delivered to a local post office for up to thirty days. For trips longer than thirty days you should ask a neighbor or friend to pick up your mail. Contact your newspaper provider and ask them to temporarily postpone deliveries.
  2. Arrange for lawn care services while you’re gone. This will help make your home seem less abandoned to strangers.
  3. Install exterior lighting or motion detectors to deter burglars.
  4. Wait to post vacation pictures on social media. I know this is almost impossible for most people, but resist the urge to let the world know you’re not at home. Enjoy the time with your family or friends and post pictures when you return.

Accident proof your home. 

  1. Check the batteries in home security devices, including motion detectors, cameras, and smoke and carbon monoxide detectors. Replace them if necessary.
  2. Shut off the main water supply. Often times a homeowner will call us upon returning from vacation because they have learned a broken pipe or malfunctioning appliance has caused water damage. After you turn off the water main you need to also run water in your home and flush your toilets to empty water from the pipes. If you would like to leave the water on for an automated sprinkler system, then at least turn off the water supply to the dishwasher, washing machine, and to each toilet. You may think this is an uncommon event, but trust me, this happens all too often. You don’t want to come home to a disaster. Save yourself time and money by being just a little overcautious.
  3. Conserve energy. Switch your water heater to vacation mode or turn it off completely. Most water heaters now have a pre-programmed vacation mode. If yours does not, then you should be able to manually adjust the temperature. Another way to conserve energy is to set your thermostat to either four degrees above or below your normal temperature. For summer months, set the thermostat in the upper 70’s. For winter months, set the thermostat in the upper 50’s.
  4. Prevent a power surge by unplugging your electronics or make sure they are plugged into a surge protector. 
  5. If you often loose power during a storm or day of heavy rain, then before you leave for vacation freeze a cup of water, place a penny on top of it, and leave it in your freezer. When you return home check to see if the penny is frozen on top of the cup. If the penny is not frozen on top, then this means your house lost power sometime during your trip. Inspect the food inside your refrigerator and freezer. You may need to throw several items away. 

    I hope these tips help to protect your home and give you more peace of mind during your next vacation.

Sewage Backup Tips

1/15/2018 (Permalink)

The most common causes for a sewage system backup are clogs, tree roots, and broken or collapsed sewer lines. Clogs can be easily prevented with regular maintenance and proper use of your system. Do not flush anything besides toilet paper in your toilet. Do not overuse your garbage disposal. Also, do not pour grease down the drain. Grease and fat will harden in your pipes and create a backup issue. Tree roots can compromise and break sewer pipes by growing into the pipes or wrapping around them. Unfortunately, you may not be able to prevent this issue so easily. Sometimes tree roots from a neighbors property can grow around your sewer pipes. Also, sometimes sewer pipes break simply because of time. Older systems were built using cast iron and clay piping which slowly weaken over time. If you have an older home this may present an issue for you in the future. To prevent your sewer system from backing up, we suggest you have a professional plumber check on the current condition of your sewer system and address any issues they find. Regular home maintenance is the key to preventing water damages to your home. 

Please note raw sewage contains harmful bacteria, parasites, fungi, and viruses. It is extremely dangerous for those with compromised or weak immune systems. Only the most trained professionals should attempt sewage remediation work. 

If your sewer  system has backed up and caused raw sewage to flow into your home or business, please give us a call today at 985-871-5375. 

Tips for Filing a Water Damage Claim with Your Insurance Company

11/13/2017 (Permalink)

Water damage is the second most frequently filed insurance claim in the United States. According to the Insurance Information Institute, about one in every fifty homes has a property damage claim caused by water damage or freezing temperatures each year. The most common causes for water damage are broken pipes, faulty plumbing, and buildup in areas prone to collecting water (crawl spaces, attics, basements, etc.), defective household appliances, and malfunctioning HVAC systems. If something has caused water damage in your home, then you must begin to mitigate the damage immediately to prevent any future damage. 

Follow these helpful tips when dealing with a water damage claim:

  • You must stop the source of the damage immediately. If water is still flowing, then shut off the water supply to your house. 
  • Document everything. Take photos of the damage. Keep records of every phone call with you insurance company, including date, time and other details. 
  • Save receipts. If you start any repairs yourself, then save the receipts for tools or equipment you purchase. If you need to stay in a hotel, then save receipts for the hotel and any living expenses you acquired because you were temporarily displaced.  
  • Do not make any permanent repairs yourself until the insurance adjuster has visited your home and assessed the damages. 
  • Do not throw anything away until the adjuster or insurance company has instructed you too. 
  • Call a professional to begin mitigating the damage immediately. 

SERVPRO of Greater Covington and Mandeville specializes in water damage restoration. We are available 24/7 every day of the year. 

            985-871-5375

SERVPRO of Greater Covington and Mandeville's Satisfied Customers

8/15/2017 (Permalink)

SERVPRO of Greater Covington and Mandeville proudly serves our community. We specialize in water damage restoration, fire damage restoration, and mold remediation. We understand how difficult and emotional it can be to deal with a disaster. Our crew works hard to provide relief for our customers and assure them we can make it "Like it never even happened." 

Here are a few customer testimonials of our water damage restoration services:

"I contacted Coty and asked him to be on standby while I called corporate for directions. We had an emergency situation. Coty had a crew working within two hours. I found it exceptional that they were here as quickly as possible and began working immediately." - Lisa 

"We are very pleased with the professionalism and the services provided, but I think what impressed us the most was the respect we were given by the two gentlemen who worked with us. Thank you for the exceptional work and for exceeding our expectations. I hope that God gives us other, if less messy, opportunities to work together again in the future." - a local Covington business

"Wonderful experience working with you guys. Thank you for everything!!" - Marc 

We love helping our community and are always thrilled to hear great customer feedback! 

We're Here to Help

8/9/2017 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Greater Covington and Mandeville provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Greater Covington and Mandeville arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 985-871-5375

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Greater Covington and Mandeville 

SERVPRO of Greater Covington and Mandeville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Click here to meet our crew

Click here to learn more about our work around town 

Water Damage Restoration Process

7/17/2017 (Permalink)

Water Damage Water Damage Restoration Process Photographed is one of our technicians, Jared, monitoring the drying process at a local law office.

SERVPRO of Greater Covington and Mandeville specializes in water damage restoration for both residential and commercial properties. 

Steps of the Water Damage Restoration Process:

1- Identify Source

    We will check for the source of water. The source must be stopped before any drying or restoration work can begin. 

2- Identify Type of Water

    We will identify the category and classification of water damage to ensure we restore the property based on industry guidelines. 

3- Survey Extent of Damage

   We inspect and test the damaged area to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. 

4- Move Furniture and Contents

   We move furniture and contents to prevent further damage to flooring and contents. 

5- Dispose of Unsalvageable Items

   With guidance from property owner and adjuster, we will help determine which items can or can not be restored. 

6- Extract Water

   We extract excess water from affected areas. 

7- Deodorize and Disinfect 

    Our process may require deodorizers as odor treatments or EPA-registered disinfectants as antimicrobial treatments. 

8- Utilize Drying Equipment 

    We utilize our drying equipment to remove moisture and bring the relative humidity back to normal. 

9- Monitor Drying Process Until Complete

   Once drying equipment is in place, we will periodically check the moisture level readings until the affected areas are completely dry. 

Emergency Water Damage Tips

7/17/2017 (Permalink)

Water Damage Emergency Water Damage Tips Pictured here is one of our technicians, Anne, extracting water from a home in Abita Springs.

When your home or business has incurred water damage you can help mitigate your losses by following these tips:

  • Shut off the water source if possible or contact professional to do so
  • Remove excess water by mopping and blotting
  • Remove and prop up wet upholstery cushions for even drying
  • Place aluminum foil or wood blocks under furniture legs
  • Hang furs and leather goods separately at room temperature
  • Remove Oriental or other colored rugs from wet carpeting to prevent staining
  • Do not use a regular vacuum to remove water
  • Do not turn on ceiling fixtures if ceiling is wet, and keep out of areas where ceilings are sagging from retained water
  • Do not leave books, magazine or other colored items on wet carpeting.
  • Call SERVPRO of Greater Covington and Mandeville at 985-871-5375