What our Customers say...
We truly enjoyed our experience with SERVPRO of Greater Covington and Mandeville. On a particularly smokey afternoon Kayla, Laura, and their crew were a breath of fresh air. Unfortunately one of the buildings in our strip caught fire and our building had severe smoke damage. We were in desperate need of a complete cleanup and renovation.
The team was able to work around a lot of other construction very efficiently and were truly focused on quality service. Kayla stayed in constant communication with us, answering any questions we had and even checked in on everything while she was out of town.
Within the last few weeks, Reginelli's Lakeview has developed quite a relationship with the hot shot team at SERVPRO. They were honestly able to leave the area "Like it never even happened." We will gladly recommend this crew to anyone who is in a similar situation.
Thanks for everything!
Super great to work with and very accommodating. Give them raises :)
They are the utmost professional and knowledgeable people in their field! They are kind and considerate and a pleasure to have in our home.
When the flooding occurred, I was devastated. Tristan came in, took control of the chaos, made the process so easy. He and the adjuster sat down with me, so there would be no unexpected complications. He segued the rebuild team into an effortless transition. I could not be where I am today w/out Tristan & his team.
I can not tell you how much I appreciate the professionalism, dedication, and attention to detail all the workers provided from the project manager to staff in water services, tear down, and cleaning services. I was impressed with the workflow and dedication to perfection from all staff members. All services were provided promptly. I was updated regularly on progress. Everyone was SO pleasant and attentive. Thank you for assisting me through what could have been an overwhelming process. I appreciate all of you!
Kayla Theriot, along with her team at SERVPRO, are excellent responders!! — I’ve had the opportunity to see them in action, after one of my insurance clients had water damage in their home... Kayla & her team responded over the weekend with rapid service, turning a stressful situation for my client into a positive experience, with a great solution and outcome. They intervened by cleaning-up, plus taking inventory of the damage, then reported in a very timely manner to my client’s insurance carrier, saving my client a great deal of time, plus reducing my client’s stress. — I highly recommend Kayla & her team... immediately, after any damage... inside of a home, dwelling, or building!
After our kitchen fire, the SERVPRO team came in and took the burden off of our shoulders. They were very prompt and began the cleaning process right away. The ladies that came to clean were on time each day and worked professionally to get all surfaces clean. Laura Zelek was the supervisor we worked with and she was there to thoroughly answer all our questions. She reassured us and made the process go very smoothly. We are very grateful for SERVPRO’s help during this stressful time. I would definitely recommend them!
Laura and her team, including Valerie and some others, were fantastic! They were prompt, very professional, and packed our home with great care. We had many delicate items, including antiques and crystal items. All were packed, moved, and unpacked without a scratch! We were very impressed with their level of dedication and service. Thanks to them for making a tough situation easier!
John went above and beyond to explain the process & make us comfortable with it. The whole team was timely, efficient & courteous.
I had full confidence that SERVPRO was handling our job efficiently even though we were out of town. The staff communicated with us throughout and we very happy despite the circumstances that brought them here.
Informative, respectful, kind, compassionate, patient, and very professional! The staff was angels on earth-every one of them.
Everyone I came in contact with was very professional. It started from the first lady that I spoke to on the phone, the field supervisor overseeing the work at my house, to the guys cleaning the room. They helped ease the stress and major burden that I had of a pipe busting with substantial water damage. Everyone I spoke with said in the first few minutes of talking to me, “we will take care of you, do not worry.” My insurance carrier sent me to another company initially, and it was a mess from the get-go. I am so glad that I knew of SERVPRO, and called them for help! They did indeed take care of me, answered all my questions, and took excellent care of my home. I would highly recommend SERVPRO of Greater Covington and Mandeville to anyone.
They were very helpful with any concerns we had and knowledgeable of everything that needed to be done. If we have any problems in the future, then we will definitely be using SERVPRO again.
Outstanding job. Highly recommended.
They arrived on time, were courteous, knowledgeable and helpful. They showed up when they said they would, and called to let me know they were in the area. Jason was great with my grandbaby and dog - which was really sweet and made the process less stressful. Thank you.
The team members of SERVPRO of Greater Covington and Mandeville made a stressful situation much less nerve-wracking with their professionalism, efficiency, knowledge, and humor. Definitely would recommend this company to others!
Everyone was very professional and worked hard on the job.
Everyone was great. Wonderful job!
Very polite and knowledgeable. Took the time to clean well. Explained everything thoroughly.
A tree went through my roof and my insurance company told me to use a local company. I know a few people at SERVPRO of Greater Covington and Mandeville so I called them. Their service exceeded my expectations. Not only did they return my roof and ceiling to better condition than it was before, they completed the project in a short period of time. I would highly recommend them to anyone in the area!
We had a water leak from our dishwasher which resulted in our floors buckling. SERVPRO was great. They came quickly and came back everyday to check the dryness! Very prompt, friendly, and professional!
Staff was professional, courteous, and timely.
They were professional, friendly, informative, and made a horrible situation bearable.
Very professional team.
Everyone was very professional and courteous throughout the job and they explained everything in detail to me before the job began. I would recommend SERVPRO of Greater Covington and Mandeville to everyone.
The girls were a God send. They were wonderful!
We had a fairly substantial water leak that went from the second floor down to the first. I called SERVPRO and they had someone out to evaluate and began remediation the same day.
I cannot begin to express how happy we are with the service and professionalism received throughout our ordeal. I would highly recommend SERVPRO to anyone in need, and would not hesitate to use them again if needed.
Continue doing the great job that you're already doing
They were great. The guys had us back up and running very quickly.
Great customer service and very friendly!
The household items came back cleaner than they were before the fire.
My insurance company recommended SERVPRO to clean up water damage in my home. I am happy they did. Tristan was very professional and his crew did a great job cleaning everything up quickly. I was so impressed with their work that I decided to use them for my home repairs as well. I cannot say enough good things about this company. The work they did was outstanding. My house looks better than it ever has. Coty, the Project manager for my repairs, was quick to answer any question I had and help me get through a bad situation. The flooring installers for SERVPRO did top notch work. I would recommend this company to anyone needing home repairs.
Everyone was so polite and caring.
Great. Fast and professional.
They were great.
We had moderate water damage throughout our office which ruined our carpet and baseboards because it sat over the weekend due to broken toilet. We discovered it Monday and we called SERVPRO and they were there right away and took action. Very professional and courteous.
Melissa was extremely thorough and personal during this disaster. She reached out to help us above and beyond what we would consider her job scope. Anything we needed, she made sure she got us in touch with the right people
I would recommend them to anyone
Employee was courteous and did a great job
Fast, courteous group of folks, thanks
Would use again for sure!
After our house caught fire, SERVPRO came straight in to help. They took care of everything and allowed us to focus our time and energy on other important things. By the time they were finished, there was no sign that we ever had a fire. I would highly recommend SERVPRO to anyone recovering from a disaster!
Very prompt. Thank you!
Friendly staff. Great service. Tristan and Kayla were great.
SERVPRO of Greater Covington and Mandeville provided excellent mold remediation services on two separate occasions in our home. We worked with Coty's team and we couldn't have been more pleased with the entire project to restore our home. They did an exceptional job. They are committed to excellence. I would highly recommend.
"Tristan and Kayla were very prompt and professional. I had an urgent mold remediation job to do in a very specific time frame. Tristan and his crew did a wonderful job! When I left that morning my house had a moldy smell. When I returned that afternoon the mold was gone and my house smelled so fresh and clean!"
"I contacted Coty and asked him to be on standby while I called corporate for directions. We had an emergency situation. Coty had a crew working within two hours. I found it exceptional that they were here as quickly as possible and began working immediately."
"My experience with SERVPRO was awesome. It was like they were personally involved. It was like a friend came to my house and helped me, not a business. Laura was great. She was my support during a hard time. She is such a people person. The crew that helped me was constantly working and fast."
After experiencing back to back natural disasters we found the SERVPRO representatives knowledgeable, respectable and professional during every aspect of the remodeling process at a time when my family was at its most vulnerable. After receiving multiple quotes their competitive pricing made them the obvious choice for our first remodel and their quality workmanship made them the obvious choice for our return business. I would highly recommend SERVPRO to anyone in need of emergency restoration and they will be my first call if I am ever again in need of their disaster recovery services.
"Everyone I dealt with at SERVPRO was amazing. They were polite, courteous and on point every step throughout the process. Their efforts brought a sense of calmness to a very difficult situation for my family."
I had a water event in my home and your employee, Shawn, was the first person I had contact with. Not only did he handle the tasks of the job professionally, he was so kind when I was really at a loss. It is not very often that I am moved to write a company but I just could not pass up the opportunity to let you know of the value of this young man. I really hope none of my friends or family needs you any time soon but I will certainly let them know how great of a job you all did.
We are very pleased with the professionalism and the services provided, but I think what impressed us the most was the respect we were given by the two gentlemen who worked with us. Thank you for the exceptional work and for exceeding our expectations. I hope that God gives us other, if less messy, opportunities to work together again in the future.
Thankful for the technicians experience. I wasn't aware that my closest was soaking wet, carpet and walls. It would have been days or weeks before I noticed.
The crew was amazing and made a new friend.
Wonderful experience working with you guys. Thank you for everything!!
This crew from the SERVPRO franchise, was the most professional group I have experienced.
Everyone was great! Always called before doing anything!
They were all very nice and knew what they were doing.
Although in comparison our damage was relatively moderate, SERVPRO of Greater Covington was able to come out the next day. This was at our request as it wasn't necessary for them to come out immediately, although they offered, & the workers immediately began tearing everything that was affected by the water leak. They called a couple times each day just to check in and that everything was still in operation. They helped reduce our stress during this trying time. Thank You SERVPRO!
Quick and Professional support to a bad situation.
Very pleasant and efficient staff!
Thank you for your help!
Great work & Timely.
Courteous, professional and quickly got the job done! Thank you!