What our Customers say...

Fire Damage Testimonials

We truly enjoyed our experience with SERVPRO of Greater Covington and Mandeville. On a particularly smokey afternoon Kayla, Laura, and their crew were a breath of fresh air. Unfortunately one of the buildings in our strip caught fire and our building had severe smoke damage. We were in desperate need of a complete cleanup and renovation.

The team was able to work around a lot of other construction very efficiently and were truly focused on quality service. Kayla stayed in constant communication with us, answering any questions we had and even checked in on everything while she was out of town.

Within the last few weeks, Reginelli's Lakeview has developed quite a relationship with the hot shot team at SERVPRO. They were honestly able to leave the area "Like it never even happened." We will gladly recommend this crew to anyone who is in a similar situation.
Thanks for everything!

I can not tell you how much I appreciate the professionalism, dedication, and attention to detail all the workers provided from the project manager to staff in water services, tear down, and cleaning services. I was impressed with the workflow and dedication to perfection from all staff members. All services were provided promptly. I was updated regularly on progress. Everyone was SO pleasant and attentive. Thank you for assisting me through what could have been an overwhelming process. I appreciate all of you!


 

After our kitchen fire, the SERVPRO team came in and took the burden off of our shoulders. They were very prompt and began the cleaning process right away. The ladies that came to clean were on time each day and worked professionally to get all surfaces clean. Laura Zelek was the supervisor we worked with and she was there to thoroughly answer all our questions. She reassured us and made the process go very smoothly. We are very grateful for SERVPRO’s help during this stressful time. I would definitely recommend them!


 

Laura and her team, including Valerie and some others, were fantastic! They were prompt, very professional, and packed our home with great care. We had many delicate items, including antiques and crystal items. All were packed, moved, and unpacked without a scratch! We were very impressed with their level of dedication and service. Thanks to them for making a tough situation easier!



 

Informative, respectful, kind, compassionate, patient, and very professional! The staff was angels on earth-every one of them. 

The girls were a God send. They were wonderful!

Great customer service and very friendly! 

The household items came back cleaner than they were before the fire. 

Everyone was so polite and caring. 

Excellent service! 

Melissa was extremely thorough and personal during this disaster. She reached out to help us above and beyond what we would consider her job scope. Anything we needed, she made sure she got us in touch with the right people 

I would recommend them to anyone 

After our house caught fire, SERVPRO came straight in to help. They took care of everything and allowed us to focus our time and energy on other important things. By the time they were finished, there was no sign that we ever had a fire. I would highly recommend SERVPRO to anyone recovering from a disaster!

"My experience with SERVPRO was awesome. It was like they were personally involved. It was like a friend came to my house and helped me, not a business. Laura was great. She was my support during a hard time. She is such a people person. The crew that helped me was constantly working and fast."

The crew was amazing and made a new friend.

Thank you for your help!