Recent Commercial Posts

Responding Quickly to a Commercial Water Loss

1/9/2019 (Permalink)

Commercial Responding Quickly to a Commercial Water Loss SERVPRO of Greater Covington and Mandeville specializes in commercial water damage restoration.

While renovating a new space at this shopping center a contractor accidentally broke one of the sprinkler heads. Gallons of water began spewing out of the fire suppression system and leaked into the neighboring retail store. Once notified of the situation the property manager called us for help. Our water damage restoration crew was on site within twenty minutes. We quickly extracted all of the water and then properly placed drying equipment where needed. In just three days both affected retail spaces were completely dry! 

SERVPRO of Greater Covington and Mandeville believes in the 1-4-8 customer service promise. Within one hour of receiving notice of an emergency one of our project managers will schedule a time to meet our customer at their home or business. Within, four hours of the original phone call our team will be on site assessing damages. And lastly, within eight hours one of our project managers will communicate our plan of action to our customer. We uphold this promise 24/7/365. 

Sewage Loss at Church in Picayune

1/3/2019 (Permalink)

Commercial Sewage Loss at Church in Picayune Sewage Loss at Church in Picayune, Mississippi

On Sunday, December 30th our marketing coordinator received notice from one of our clients of a sewage loss at a church in Picayune, Mississippi. The sewage pipe system had malfunctioned and raw sewage was flowing from underneath the wall into the church sanctuary. Luckily, someone was able to quickly respond and shut off the water supply to the building. One of our project managers and part of our water damage restoration team was on site as soon as possible to help. As you may notice in the picture, only a small portion, approximately seven hundred square feet, of the main space was affected. Our crew removed all affected materials, including carpet, sheetrock, and insulation. The remaining materials were sprayed with a biocide to disinfect and prevent future damages. 

If your home or business has experienced a sewage loss, then please do not attempt to clean the affected area by yourself. Please call our trained and highly certified technicians to properly clean up and restore your property. 

Is Your Business Hurricane Ready?

8/3/2018 (Permalink)

Is your small business prepared for an emergency? How would your employees respond? How soon after a hurricane warning do you need to close your business? 

Anyone who has lived in South Louisiana long enough has probably learned basic tips for preparing their homes and family members for a hurricane: 

  • Know your evacuation plan
  • Fill up your gas tank
  • Gather necessary supplies (food, water, flashlights, radio, etc.)
  • Bring all important documents with you when evacuating 

However, not everyone creates an emergency plan for their small business. Creating an emergency plan will help you communicate better with employees and reopen as fast as possible after a storm. 

Tips for readying your business for an emergency:

  • Inspect building and make any necessary repairs at the beginning of hurricane season
  • Make a list of emergency contacts for employees and establish where each person plans on evacuating to in an emergency 
  • Create an inventory list  of your business and office contents for insurance purposes 
  • Assemble insurance documents and financial records and bring with you when evacuating 
  • Relocate company vehicles to a safe area not prone to flooding

For more information on how to prepare for a hurricane please visit ready.gov

Commercial Sewage Loss in St. Tammany Parish

6/18/2018 (Permalink)

In March of 2018, the sewage system backed up at a retail store in East St. Tammany Parish. The property manager for this commercial building reached out to us for help as soon as she received notice of the disaster. The building is little over ten thousand square feet and almost seven thousand square feet were affected by contaminated water. We definitely had our work cut out for us. Within an hour of receiving the phone call, our crew was on site assessing the damages and creating a plan of action. We began by moving the clothing racks and extracting the water. We placed drying equipment and dehumidifiers in position at the end of the first day. Later, the retail business's facilities manager asked us to remove all of the carpet. The store was outdated by at least decade. The managers decided to make lemons out of lemonade and to use this time to renovate the store. Our crew removed all of the carpet, properly dried the structure and all remaining materials, applied an anti-microbial agent to prevent further damages, and cleaned and disinfected all affected areas. In less than two weeks, we were able to complete the job and release the space for the next phase of renovations. Both the tenant and the property manager were extremely pleased with the work our team did. 

Disaster Preparedness Tips for Commercial Property Owners

3/5/2018 (Permalink)

Successful business owners are thoroughly prepared for any possible disaster or business interruption. In the event of a disaster, how ready are you to respond appropriately? 

To help mitigate losses during a disaster follow these tips:

  1. Regularly review and update emergency plans
  2. Regularly inspect buildings for repairs
    • Finding and addressing issues, such as leaking roofs or windows, can prevent unnecessary water damage or mold growth.
  3. Create an emergency contact list with approved vendors for repairs and restoration 
    •  The emergency list should include contact information for approved contractors, plumbers, electricians, water and fire damage restoration vendors, and other helpful vendors.
  4. Communicate well with employees
    • Communication is key to mitigating losses after a disaster. Each and every employee should your emergency plans and how to respond to a disaster, like a broken pipe or sprinkler system malfunction. 
  5. Educate employees on how to prevent unnecessary water, fire, or mold damages
    • For tips on responding to a water loss please click here.
    • For tips on responding to fire damage please click here
    • For tips on preventing mold growth please click here

If you would like to learn more about emergency planning for property managers please send an email to kayla@SERVPROofcovington.com

Disaster Preparedness Tips for Property Managers

2/19/2018 (Permalink)

Commercial Disaster Preparedness Tips for Property Managers SERVPRO of Greater Covington and Mandeville specializes in water, fire and mold damage restoration for both residential and commercial clients.

Successful property managers are thoroughly prepared for any possible disaster or business interruption. In the event of a disaster, such as a hurricane or fire, both commercial property owners and tenants rely on their property managers to facilitate an emergency plan. 

To help mitigate losses during a disaster follow these tips:

  1. Regularly review and update emergency plans
  2. Regularly inspect buildings for repairs
    • Finding and addressing issues, such as leaking roofs or windows, can prevent unnecessary water damage or mold growth.
  3. Create an emergency contact list with approved vendors for repairs and restoration 
    •  The emergency list should include contact information for approved contractors, plumbers, electricians, water and fire damage restoration vendors, and other helpful vendors.
  4. Communicate with clients 
    • Communication is key to mitigating losses after a disaster. Both property owners and tenants should be well aware of disaster recovery and evacuation plans. 
  5. Educate clients to prevent unnecessary water, fire, or mold damages
    • Commercial property tenants should be taught how to mitigate losses and prevent water, fire, or mold damages.
    • For tips on responding to a water loss please click here.
    • For tips on responding to fire damage please click here
    • For tips on preventing mold growth please click here

If you would like to learn more about emergency planning for property managers please send an email to kayla@SERVPROofcovington.com

Business Owners: Start This New Year Right

1/10/2018 (Permalink)

Commercial Business Owners: Start This New Year Right A broken pipe caused water to leak into several rooms of this office building.

In times of a disaster, like a broken water supply line or suspected microbial growth, are you equipped to respond quickly and appropriately as a business owner? Creating a plan and familiarizing yourself with certain utility shut off valves for your property can help save you time and money when an accident occurs. Knowing how to shut off the main water supply line to the building can minimize the water damage if a pipe were to break. Likewise, knowing how to turn off the sprinkler system can be helpful if the sprinkler system malfunctions or is broken. We have encountered many business owners who did not know any of this and unfortunately had to learn the hard way when something went awry. SERVPRO of Greater Covington and Mandeville can help any local business owner in the Covington, Mandeville, Abita Springs, Lacombe, and Ramsey areas better prepare for an emergency by creating an Emergency Ready Profile for their business. This profile is free of charge and takes about an hour to complete. Our Marketing Coordinator will teach you, the business owner, how to respond to water, fire, and mold damages in your building and how to educate your employees on such situations. Knowing your risks and how to mitigate your losses can make or break a company after a disaster. If you are interested in learning more about creating an Emergency Ready Profile for your business, please call our office today at 985-871-5375. 

What Business Owners Should Know in Case of an Emergency

1/8/2018 (Permalink)

We all know accidents happen, especially when you least expect them to. Being prepared to respond quickly can help you mitigate the damages and save yourself time and money. For example, imagine the sprinkler system in your building malfunctioned or was initiated accidentally. What would you do? Do you know how to turn off the sprinkler system? What if you were not there? Do any of your employees know how to turn off the sprinkler system? Not responding to this accident in a timely manner can result in excessive water damage to your property. This scenario happened to a client of ours earlier this year. Only one employee was present when a sprinkler head was broken and starting spewing water at an impressively fast pace. For the next thirty minutes, said employee ran around the building searching for the shut off valve for the sprinkler system. In that time, about 100 gallons of water were released into the building. Luckily, after the water was shut off the general manager called us to swiftly extract the water and start the drying process.

Being prepared as a business owner or property manager means having a general understanding of your building. You should know how to turn off the main water supply, sprinkler system, and the gas line. You should also know who to call in case of an emergency. Do you have a vendor list prepared for your building? Again, if you were not present and your employee could not reach you, then who would they call for help if something like a pipe were to break or the sewage system backed up? We often receive phone calls from business owners who are on vacation and learn an emergency has happened to their property. Trying to facilitate the clean up and restoration while unprepared and out of state or country is no easy task for a business owner. 

SERVPRO of Greater Covington and Mandeville can help you be prepared for an emergency by creating an Emergency Ready Profile for your business. This is a free service we offer to all local business owners in St. Tammany Parish. Our marketing coordinator, Kayla Theriot, will help you create a plan for your business in case of an emergency. This process takes less than an hour and can help save you time, money, and the stress of not knowing what to do when something goes wrong. If you are interested in learning more about an Emergency Ready Profile, please send an email to kayla@SERVPROofcovington.com

Tips For Preparing Your Business For A Hurricane:

8/15/2017 (Permalink)

Is your small business prepared for an emergency? How would your employees respond? How soon after a hurricane warning do you need to close your business? 

Anyone who has lived in South Louisiana long enough has probably learned basic tips for preparing their homes and family members for a hurricane: 

  • Know your evacuation plan
  • Fill up your gas tank
  • Gather necessary supplies (food, water, flashlights, radio, etc.)
  • Bring all important documents with you when evacuating 

However, not everyone creates an emergency plan for their small business. Creating an emergency plan will help you communicate better with employees and reopen as fast as possible after a storm. 

Tips for readying your business for an emergency:

  • Before a storm inspect building and make any necessary repairs 
  • Make a list of emergency contacts for employees and establish where each person plans on evacuating to in an emergency 
  • Create an inventory list  of your business and office contents for insurance purposes 
  • Assemble insurance documents and financial records and bring with you when evacuating 
  • Relocate company vehicles to a safe area not prone to flooding

For more information on how to prepare for a hurricane please visit ready.gov

Restoring Your Commercial Property After a Water Damage Event

8/9/2017 (Permalink)

Flooding and water damage events at Covington and Mandeville commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Greater Covington and Mandeville 

SERVPRO of Greater Covington and Mandeville specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

To learn more about the commercial restoration process click here

Broken Sprinkler Floods Local Indoor Sports Complex

3/3/2017 (Permalink)

Commercial Broken Sprinkler Floods Local Indoor Sports Complex Commercial water damage

Late last night, around 8:30 pm,  we received a phone call from a local indoor sports facility. During a indoor soccer match, someone kicked the ball into a sprinkler head located on the ceiling. Immediately, water began flooding the AstroTurf covered building. Thankfully, someone in charge acted quickly to turn off the water supply and called us for help. When we arrived on the scene, water was covering a good portion of the soccer field and the gym area. We acted fast and began to extract the flowing water. Thanks to our professional equipment, we were able to swiftly remove over seventy-five gallons of water. Our equipment allows us to rapidly extract water from many types of flooring, such as carpet, hard wood, AstroTurf, basketball courts, and tile, without causing any damage. Thanks to our team at SERVPRO of Greater Covington and Mandeville this local company will be back in business as soon as possible. Don't let a little accident cause your business a lot of money. We are open 24/7/365 to help make any size disaster seem "Like it never even happened."

Post-Construction Cleanup

2/15/2017 (Permalink)

Commercial Post-Construction Cleanup When the drywall dust settles, your new floors can look anything but clean.

A few weeks ago, we received a call requesting our floor cleaning services. The home owner was in the process of remodeling their living room and kitchen. During the construction project, drywall dust began to settle on top of their new floors. Drywall dust will quickly move into every nook and cranny amidst construction projects. This mess is especially troublesome to remedy. Drywall dust can not be cleaned up with a standard residential vacuum and mop. The fine particles of dust will eventually clog and destroy a home vacuum cleaner.

Our highly trained technicians and commercial equipment can cleanup drywall dust with ease. SERVPRO of Greater Covington and Mandeville specializes in more than just fire, water, and mold damage cleanup and restoration. We offer post construction cleaning services for both residential and commercials buildings. If you have a mess too big to cleanup yourself, then give us a call at 985-871-5375 and let our professionals take care of it.