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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Have You Created an Emergency Preparedness Plan for Your Business?

2/18/2019 (Permalink)

Storm Damage Have You Created an Emergency Preparedness Plan for Your Business? SERVPRO of Greater Covington and Mandeville Emergency Ready Program

Benjamin Franklin said, "by failing to prepare, you are preparing to fail". This is one of our favorite quotes, as every day we are reminded of the importance of disaster preparedness. We understand accidents happen. Even with regular business maintenance, you can not prevent accidents from occurring, like water pipes breaking or appliances malfunctioning. Also, you can not control natural disasters, nor can you prevent damages following said natural disasters. As a business owner, your best defense for property damages is a strong offense of proper maintenance and emergency planning. Have you created a disaster plan for your business? If so, have you shared this plan with your employees? How would your team respond following an accident or disaster if they could not get in touch with you or didn't know about your emergency preparedness plan? SERVPRO of Greater Covington and Mandeville offers free emergency preparedness and business continuity planning services for businesses of all sizes in St. Tammany Parish. Our marketing coordinator will help you create an Emergency Ready Profile that will serve to better prepare you and your team to respond quickly following a disaster. A quick response will help you to minimize business interruption, minimize lost revenue from business interruption, and save you money from reduced secondary damages. For more information about our Emergency Ready Program or to schedule your appointment with our marketing coordinator, please contact Kayla Theriot by sending an email to Kayla@SERVPROofcovington.com

Notice a Moldy Smell in Your Home or Business? Here's How You Should Respond.

2/18/2019 (Permalink)

Mold Remediation Notice a Moldy Smell in Your Home or Business? Here's How You Should Respond. Does it smell like mold is growing in your home or business?

Most people learn their home has a mold issue either by discovering visible mold growth or by smelling a “moldy” odor. Mold growth produces gasses called microbial volatile organic compounds (MVOC). Depending on the species of mold, the microbial volatile organic compound gasses can either be odorless or carry a distinct moldy smell. People often describe this moldy smell as musty, as if something inside of the pungent room is wet. If you notice this smell in your home or business, but do not see visible mold growth, then you should contact an industrial hygienist or indoor air quality professional to have the property tested for elevated mold spore counts. The professional will take air samples from multiple rooms in your home or business. They will also swab specific materials in areas believed to be affected and take samples from the air outside as a base to compare mold spore counts. Often the heating and air conditioning system is tested as well as mold spores will travel throughout the property through this channel. The samples are then sent to a lab for testing. Within a few days, the mold testing professional will send you a copy of the test results and explain their findings. Once the location of the mold growth has been determined our mold remediation technicians can devise a plan to remove affected materials and rid your home or business of an excessive mold spore count. To learn mold about our mold remediation process or to schedule an appointment with our mold remediation project manager please call our office by dialing 985-871-5375.

SERVPRO of Greater Covington and Mandeville's Rebuild Services

1/29/2019 (Permalink)

SERVPRO of Greater Covington and Mandeville truly is your one-stop shop for restoration services. In addition to specializing in water damage restoration, fire damage restoration, and mold remediation, we also offer rebuild services to help replace materials affected by said damages. Our mitigation and remediation teams work to salvage as much as possible following an incident, but some materials are too damaged and must be discarded of. Our rebuild team is able to provide drywall installation, flooring installation, painting, and other numerous other construction services. By offering an array of remediation and rebuild services, SERVPRO of Greater Covington and Mandeville ensures your restoration project runs smoothly and most efficiently. 

Our rebuild manager is Coty Reeves. To contact Coty please send an email to Coty@SERVPROofcovington.com Our rebuild project manager is Kenny Fourroux. To contact Kenny please send an email to Kenny@SERVPROfcovington.com. To contact the office please dial 985-871-5375. 

Severe Weather Warning for Northshore and Southshore Areas

1/28/2019 (Permalink)

Storm Damage Severe Weather Warning for Northshore and Southshore Areas Follow these tips to thaw frozen pipes

A sharp cold front will be moving through our area late tonight, January 28th, and throughout the early morning hours tomorrow, January 29th. A flood warning will continue for the Pearl River near Bogalusa until tomorrow morning at 8:00 am. I urge you to prepare your home for the upcoming dangerous temperatures. Wednesday morning we will likely have freeze or hard freeze warnings or watches, according to WDSU. Also, please be mindful while driving as roads are expected to be frozen or slick with icy patches. 

For help with any water damage emergencies relating to this winter storm, please contact our office by dialing 985-871-5375. Our emergency restoration team is available 24/7 to make any size disaster seem "Like it never even happened." 

Fire Safety Tips for Children

1/23/2019 (Permalink)

Most children learn about fire safety practices in school. Every year local firefighters make special visits to elementary and middle schools in St. Tammany Parish to teach children how to prevent fires and how to respond in case of a fire. But there's more you can be doing at home to help prepare your child for an emergency. Follow the tips below to help practice fire safety with your kids:

Fire Prevention 

Children should know that items like candles, matches, and lighters are for adults only. Teach them to notify an adult of any matches or lighters they find out of place. 

Test the smoke detector 

Have children participate in testing the smoke detectors in your home. Children should know that every month smoke detectors must be checked and that every six months the batteries should be changed. Also, by testing the smoke detector together your child will become familiar with the alarm sound, ensuring they know when a fire has been detected. 

Get low and crawl

Teach children to escape during a home fire is to get low on the ground where there is less smoke and crawl to safety. Because fire is scary some children may actually crawl into a closet or hide under their beds during a fire. Teach your child that they must escape to a safe place and not to hide. 

Find help 

Prepare them to find help after escaping by finding a neighbor and calling 911. Most importantly, teach them that they are not allowed to go back into a burning building under any circumstances. 

Stop, drop, and roll

Your child will most likely learn this fire safety tip at school, but you should still spend time going over it with them. The more they practice this tip,  the calmer they will be in if their clothes actually did catch on fire. 

Practice, practice, practice your escape plan 

Usually, children will return from a fire safety class with a fire escape map they have drawn of their home. Go over that map with your child. Make sure they are aware of two exists in each room. Have them draw escape routes and practice escaping a few times each year. Teach them how to determine which route is the best one to take, like testing to see if their bedroom door know is hot.

Children are eager to learn, especially when the information is presented in a fun way. Make games out of practicing these fire safety tips. Maybe you can make children race each other to see who can escape fastest!  Also, there are plenty of activities and games for children available at http://www.sparky.org/. And for more information about teaching children fire safety tips please visit https://www.redcross.org/get-help/how-to-prepare-for-emergencies/types-of-emergencies/fire/fire-safety-for-kids.html

Facts About Flood Insurance: Why you need to have it and what you need to know

1/15/2019 (Permalink)

Storm Damage Facts About Flood Insurance: Why you need to have it and what you need to know Purchasing a food insurance policy will help you recover faster after a flooding disaster.

According to the National Flood Insurance Program (NFIP), flooding is the most common natural disaster in the United States, affecting every single state. While hurricanes are mostly responsible for massive flooding catastrophes, other causes of flooding include snowmelt, heavy rain, dams or levees breaking, and new developments impacting water flow. In the past couple of years many homes that were not in high-risk flood zones throughout the cities of Covington, Bogalusa, Franklinton, Denham Springs, and Baton Rouge experienced flooding simply due to heavy rainfall.  In case you didn’t know, your homeowner’s policy will not cover damages caused by flooding. So, purchasing a flood insurance policy is a wise idea even if your home is not located on the lakefront in Mandeville or near the river in downtown Covington. Just one inch of flood water in your home can cost thousands of dollars in damages. Flood water is contaminated water and, according to industry cleaning standards, every material affected by flood water must be removed and discarded. Imagine if a few inches of flood water entered your home. Now imagine needing to replace your flooring, sheetrock, cabinets, furniture, clothes, electronics, etc. How much do you think this would cost you? Purchasing a flood insurance policy will save you time and money, helping you and your family recover faster. Well, what do you need to know about flood insurance before speaking to your insurance agent? Below are a few facts about flood insurance and helpful tips to make you a more informed insured.

When should I purchase a flood insurance policy?

Do not wait for hurricane season to purchase a flood insurance policy. The average flood insurance policy takes 30 days to become active. However, according to the Federal Emergency Management Agency, a policy may go into effect sooner: 

  • “If your building is newly designated in a high-risk Special Flood Hazard Area, and you buy flood insurance within the 13-month period following a map revision: One-day waiting period.
  • If you buy flood insurance in connection with making, increasing, extending or renewing your mortgage loan: No waiting period.
  • If you select additional insurance as an option on your flood insurance policy renewal bill: No waiting period.
  • If your property is affected by flooding on burned federal land, and the policy is purchased within 60 days of the fire-containment: Possible waiver of the waiting period.”

But, for the most part, damages from flooding will only be covered after the thirty day wait period. Now is the best time to purchase a policy.

What is covered by a flood insurance policy?

Flood insurance is available to homeowners, business owners, and renters. For homeowners, your flood insurance policy will offer up to $250,000 for repairing the home itself and offer up to $100,000 for replacing personal items and your home’s contents. Business owner policies will offer up to $500,000 for building repairs and $500,000 in building contents. Renters can purchase policies covering up to $100,000 of personal contents.

According to FEMA:

“Building coverage includes:

  • The insured building and its foundation;
  • The electrical and plumbing system;
  • Central air conditioning equipment, furnaces, and water heaters;
  • Refrigerators, cooking stoves, and built-in appliances such as dishwashers; and
  • Permanently installed carpeting over unfinished flooring.

Contents coverage includes:

  • Clothing, curtains, furniture and electronic equipment;
  • Portable items such as; window air conditioners, microwaves and dishwashers; and
  • Carpeting that is not already included in property coverage.”

Policy prices will differ based upon deductible, the extent of coverages, flood risk, year of building construction, and other factors. The flood insurance market is evolving. Private insurance companies are beginning to offer flood insurance policies now. Speak with your insurance agent to see if you could benefit from purchasing a private flood insurance policy.  

How do I purchase a flood insurance policy?

Speak with your insurance agent to learn more about the National Flood Insurance Program and private insurance policies. They should help you to understand which options are best suited for your home and/or business.  If your agent does not sell flood insurance, contact the NFIP Referral Call Center at 800-427-4661 for a referral.

What do I do after a flood?

If your home or business has been damaged by flood waters, then please do not enter the property until it is safe to do so. Once you can access your property again, start with contacting your insurance company to file a claim. Then, you can begin to inventory damaged items. Take photographs of everything. Write down each item’s purchase date and estimated value. This home inventory list will need to be submitted to your adjuster. Also, remember to take notes of your conversations with your insurance company and the adjuster. Jot down date and time of each interaction, as well as specific notes about what was discussed.

If you do not have a flood insurance policy and your home or business has been damaged due to flooding, then you will be financially responsible for necessary repairs and restoration services. Only if a flooding incident has been declared a national disaster by the president will FEMA assistance become available. This assistance is usually in the form of a grant or low-interest disaster loan that you are required to repay.

The recovery process following flooding disasters is long and emotional. SERVPRO of Greater Covington and Mandeville understands the stress and worry you will feel after your home has incurred damages. As your neighbors and your friends, we offer our expertise, guidance, and 24-hour emergency restoration services for those in need of disaster recovery. For questions or to receive assistance please contact our office by dialing 985-871-5375.

For more information about the National Flood Insurance Program or what to do before, during or after a flood you can visit:

https://www.floodsmart.gov/how/what-to-know-before-buying-a-flood-insurance-policy

https://www.floodsmart.gov/

https://www.iii.org/article/facts-about-flood-insurance

https://www.fema.gov/disaster/4310-4313/updates/facts-and-myths-about-flood-insurance

https://www.disasterassistance.gov/

Minimize Water Damage With This Product

1/10/2019 (Permalink)

Water Damage Minimize Water Damage With This Product Water Leak Detector

"I just woke up and found my house is flooded with water! At some point last night a pipe under my kitchen sink broke and now there's water everywhere. Please help me." 

We get this phone call all of the time. It's more common than you think for a water pipe to accidentally break or for a hot water heater to explode, causing several gallons of water to leak in your home. Accidents do happen though. Pipes get old and break. Appliances often malfunction. So, how do you prevent waking up in the morning to wet, squishy bedroom floors? Water leak detectors work like smoke detectors in that they will sound an alarm to notify you of a water leak. You can purchase a water leak detector from a hardware store, like The Home Depot or Lowe's, or from an online retailer for about ten dollars. Simply leave the water leak detector in places prone to cause water damage like under sinks and in the drip pan under your hot water heater. If an accident were to occur, then upon hearing the alarm you should quickly act to find which alarm is sounding and turn off the water supply to that sink or turn off your hot water heater. This simple product can help to diminish a water damage disaster in your home, saving you time and money. 

If a water damage event has already happened in your home, then follow these tips to prevent further damages

SERVPRO of Greater Covington and Mandeville is available 24/7/365 for emergency water damage restoration. 

Responding Quickly to a Commercial Water Loss

1/9/2019 (Permalink)

Commercial Responding Quickly to a Commercial Water Loss SERVPRO of Greater Covington and Mandeville specializes in commercial water damage restoration.

While renovating a new space at this shopping center a contractor accidentally broke one of the sprinkler heads. Gallons of water began spewing out of the fire suppression system and leaked into the neighboring retail store. Once notified of the situation the property manager called us for help. Our water damage restoration crew was on site within twenty minutes. We quickly extracted all of the water and then properly placed drying equipment where needed. In just three days both affected retail spaces were completely dry! 

SERVPRO of Greater Covington and Mandeville believes in the 1-4-8 customer service promise. Within one hour of receiving notice of an emergency one of our project managers will schedule a time to meet our customer at their home or business. Within, four hours of the original phone call our team will be on site assessing damages. And lastly, within eight hours one of our project managers will communicate our plan of action to our customer. We uphold this promise 24/7/365. 

Sewage Loss at Church in Picayune

1/3/2019 (Permalink)

Commercial Sewage Loss at Church in Picayune Sewage Loss at Church in Picayune, Mississippi

On Sunday, December 30th our marketing coordinator received notice from one of our clients of a sewage loss at a church in Picayune, Mississippi. The sewage pipe system had malfunctioned and raw sewage was flowing from underneath the wall into the church sanctuary. Luckily, someone was able to quickly respond and shut off the water supply to the building. One of our project managers and part of our water damage restoration team was on site as soon as possible to help. As you may notice in the picture, only a small portion, approximately seven hundred square feet, of the main space was affected. Our crew removed all affected materials, including carpet, sheetrock, and insulation. The remaining materials were sprayed with a biocide to disinfect and prevent future damages. 

If your home or business has experienced a sewage loss, then please do not attempt to clean the affected area by yourself. Please call our trained and highly certified technicians to properly clean up and restore your property. 

Flood Warning Continues for St. Tammany Parish and Surrounding Areas

12/28/2018 (Permalink)

Storm Damage Flood Warning Continues for St. Tammany Parish and Surrounding Areas Flood warning for St. Tammany Parish and Surrounding Areas

Last night's storm has caused several roads to be unpassable and we are now receiving many phone calls requesting help to restore flooded homes and businesses. The flood warning will continue for St. Tammany and surrounding areas until early next week. If your home or business has experienced flooding, then please call our office at 985-871-5375. Our water damage restoration technicians are ready to respond as quickly as possible.

According to Weather Underground: 

The Flood Warning continues for
the Bogue falaya river at Boston St in Covington.
* Until Monday December 31.
* At 9:30 am Friday the stage was 10.1 feet.
* Minor flooding is occurring and moderate flooding is forecast.
* Flood stage is 6.0 feet.
* Forecast... the river will continue rising to near 11.0 feet by
Saturday December 29. The river will fall below flood stage Monday
December 31.
* Impact... at 11.0 feet... there will be major flooding around christ
episcopal school and Bogue falaya River Park.
* Impact... at 9.0 feet... Bogue falaya River Park will be inundated.
Some ground floor classrooms at christ episcopal school grounds
will flood.
* Impact... at 7.0 feet... water will rise onto the West Bank flooding
property of the Bogue falaya towers at East Boston street and
threatening commercial property on the East Bank near military
Road. Bogue falaya River Park and christ episcopal school grounds
will begin to flood.
* Impact... at 6.0 feet... the river will leave its banks under the
Boston street bridge and begin to flood the Bogue falaya towers
property.

SERVPRO First Responder Bowl

12/10/2018 (Permalink)

Why SERVPRO SERVPRO First Responder Bowl SERVPRO F1RST RESPONDER BOWL

SERVPRO is proud to announce the inaugural SERVPRO First Responder Bowl being played at historic Cotton Bowl Stadium. The newly renamed bowl is designed to honor the sacrifice and service of the brave men and women who are the first line of defense in local communities when the unexpected or the unthinkable happens. Kickoff for the event, televised by ESPN, is December 26 at 1:30 ET.

It’s a privilege to have the SERVPRO name associated with an event that celebrates the dedication and selflessness of first responders. These men and women are true hometown heroes and first on the scene when disaster strikes, helping to save lives and protect property. The SERVPRO First Responder Bowl will honor first responders including police officers, firefighters, EMS workers, correctional officers, search and rescue teams, dispatchers, security guards, federal agents, border patrol agents, and military personnel who have specialized training and are the first to arrive and provide help at the scene of an emergency. Event organizers planned to distribute 10,000 complimentary tickets to verified first responders and their families who sign up at https://www.firstresponderbowl.com/first-responders. These complimentary tickets are possible thanks to corporate sponsors like SERVPRO and individual fans who chose to “Sponsor a Responder” with a $15 donation when they purchase their general admission tickets.
“The SERVPRO First Responder Bowl is a celebration of the commitment to service demonstrated by the everyday people who willingly put themselves in harm’s way to protect the lives and property of their neighbors,” said Sue Steen, CEO of SERVPRO Industries, Inc. SERVPRO is honored to have this opportunity to shine a spotlight on all of these hard-working first responders, and their families, and to recognize them for the heroes they are. For more information please go to https://www.firstresponderbowl.com/ 

Ethics Continuing Education Class for Insurance Agents and Insurance Adjusters

11/29/2018 (Permalink)

Why SERVPRO Ethics Continuing Education Class for Insurance Agents and Insurance Adjusters January 9th CE Class

SERVPRO of Greater Covington and Mandeville offers free continuing education classes for local insurance adjusters and insurance agents. Our next class, Ethics, will be taught at our new office located at 68424 James Street in Mandeville on January 9, 2019. Registration begins at 8:00 am. The class will begin at 8:30 am and end at 11:30 am. To register or for more information please send an email to kayla@SERVPROofcovington.com  

About Ethics Continuing Education: 

The premise for this ethics course is that although we may have solid ethical foundations and usually make rational ethical decisions, ethical lapses are likely to come when we are stressed, angry, upset, worried, or otherwise disengaged.

Each and every day we are faced with decisions that could cause harm to others or ourselves. Facing ethical decisions can be very difficult, especially when we make decisions that may seem correct at first, but we later find out were not so great. As we explore what “Ethics” is, you will be challenged to become involved in hourly group activities. The group activities will help reinforce what has been learned, as well as the ability to better deal with ethical decision-making in our own lives.

5 Tips to Help Protect Your Pipes From Freezing During the Winter

11/12/2018 (Permalink)

To protect pipes in your home or business from freezing in cold temperatures follow these tips from the American Red Cross:

  • Keep garage doors closed if there are water supply lines in the garage.
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals out of the reach of children.
  • When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe - even at a trickle - helps prevent pipes from freezing.
  • Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
  • If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.

How and When to Test Your Smoke Alarm

10/30/2018 (Permalink)

Fire Damage How and When to Test Your Smoke Alarm Test smoke alarms once a month

According to the National Fire Protection Agency, U.S. fire departments responded to an average of 358,500 home structure fires per year between 2011 and 2015. Working smoke alarms give an early warning of fire, give people additional time to escape, and thus cut the risk of dying in a reported home fire in half. However, a significant percentage of residential smoke alarms fail to operate during a fire. The two main reasons for a failed smoke alarm detector are simply missing or disconnected batteries and dead batteries. Both cases are easily preventable. 

How to Test Your Smoke Alarm 

Most smoke alarms have a clearly labeled "test" button. Make a habit to press this button at least once a month to ensure the batteries are properly working. This sound will be loud, but make sure everyone in your family is involved in this exercise to learn what noise to expect in case of an emergency. If the alarm does not sound when tested, then it is time to replace the batteries. 

Once you've established that the smoke alarms are properly working, determine if it responds to smoke particles by using a smoke detector test aerosol spray can (be sure to look for one that is UL listed).

When to Test Your Smoke Alarm

You should test your smoke alarms at least once a month to make certain they are operating properly. Another good habit is to change the batteries in your smoke alarms twice each year, once in Spring when we turn the clocks forward an hour and once in Fall when we turn the clocks back an hour. Also, smoke alarms should be replaced every ten years. Dust and debris can settle inside of the alarm and cause the sensors to fail. If you have recently purchased your home, then you should replace all of the smoke alarms unless you can prove the manufacturing date. 

Need Assistance With Obtaining Or Installing a Smoke Alarm?

The state of Louisiana supplies each fire station with smoke alarm detectors for the public every year. If you can't afford a smoke alarm or cannot install them by yourself, then please reach out to your local fire department for help. Your local fire department will give and install smoke alarms in your home free of charge as a part of their program Operation Save A Life. 

Fire Districts in St. Tammany Parish:

  1. Fire District 1, Slidell
  2. Fire District 2 Fire Department, Madisonville
    • To contact someone in this fire department call the administrative office at 985-845-3330 or send an email here 
  3. Fire District 3, Lacombe
    • To contact someone in this fire department you can dial 985-882-5977 or send an email to admin@stfd3.com
  4. District 4, Mandeville
    • St. Tammany Fire Protection District No. 4 encompasses an approximate 70 square mile region on the Northshore of Lake Pontchartrain in Southern Louisiana. The District boundaries are formed by the fourth ward of St. Tammany Parish. It is bordered to the east at Pontchartrain Drive on Highway 190, west to the Tchefuncte River, north to Ponchitalawa Creek (including additional areas along LA Highways 36, 59, Interstate 12, Helenburg Road and the River Oaks subdivision), and south extending 13.4 miles on the Greater New Orleans Expressway (Causeway).
    • To contact someone in this fire department dial 985-626-8671 or send an email to contactus@mandevillefire.net
  5. District 5, Folsom
    • To contact someone in this fire department dial 985-796-5266.
  6. District 6, Covington and North Lee Road Areas
    • To contact someone in this fire department dial 985-809-1768.
  7. City of Covington Fire Department
    • To contact someone in this station dial 985-898-4727 or send an email to bnunez@covla.com
  8. District 8, Abita Springs
    • To contact someone in this fire department dial 985-892-2065 or send an email to fd8admin@stfd8.com
  9. District 9, Bush 
  10. District 11, Pearl River 
    • To contact someone in this fire department dial 985-863-3132 or send an email to contact@stfpd11.org
  11. Fire District 12 
    • The District’s boundaries wrap around the City of Covington to the south, east and north, and take in one of West St. Tammany’s busiest corridors – Hwy. 190 between I-12 and Covington. From rural areas north of Covington to the densely populated Tammany Hills and Crestwood subdivisions, FD12 provides service to more than 25,000 people and 1,200 businesses.
    • To contact someone at this department dial 985-892-5161 or send an email to info@fd12.org
  12. District 13, Goodbee Fire Department

Fire Facts and Fire Safety Resources:

Relief Efforts for Florida Residents Affected by Hurricane Michael

10/23/2018 (Permalink)

Why SERVPRO Relief Efforts for Florida Residents Affected by Hurricane Michael From left to right:Kayla Theriot (SERVPRO of Greater Covington and Mandeville), Kelly Dabdoub (Dabdoub Insurance and Investments), Alison Ceuvas(TWFG)

On October 10, 2018, Hurricane Michael made landfall near Mexico Beach, Flordia as a Category 4 Hurricane. Hurricane Michael affected Cuba, parts of Central America, Georga, North Carolina, Virginia, and caused devastating damages to the Florida panhandle. Mexico Beach and Panama City suffered catastrophic losses as Hurricane Michael was the strongest storm on record to hit the Florida Panhandle. As numerous relief efforts began to organize, the Northshore chapter of the Professional Insurance Agents of Louisiana gathered supplies and donations for those in need. Our marketing coordinator Kayla Theriot joined other members of Northshore PIA with a group of Louisiana residents on October 20th to help make and package meals for those affected by Hurricane Michael. Each day the group prepared between 1,500 and 2,500 meals. Numerous local volunteers picked up the meals and delivered them to first responders and Hurricane Michael victims who had to evacuate their homes. As of now, no other Northshore PIA members are scheduled to return to Flordia for relief efforts, but the organization is still raising money to send to those in need. If you would like to donate to the relief efforts, please visit https://myemail.constantcontact.com/You-asked--and-here-is-how-you-can-help---.html?soid=1118092548365&aid=BqQhtUHm_Mo 

Volunteering for Habitat for Humanity St. Tammany West

10/17/2018 (Permalink)

Why SERVPRO Volunteering for Habitat for Humanity St. Tammany West 2018 Women Build Project

Habitat for Humanity St. Tammany West is a non-profit, ecumenical Christian organization that helps families in need realize their dream of homeownership. The homes are built with the help of donations from sponsors, profits from the Habitat Restore, and volunteers throughout the community. Women Build is one of Habitat for Humanity St. Tammany West's annual projects that empower women to build homes. This year our marketing coordinator, Kayla Theriot, participated in one of the Women Build volunteer dates along with other professional women from St. Tammany Parish. We are honored to give back to our community by participating in local charitable projects. 

Habitat for Humanity St. Tammany West is currently building three homes in Covington.

If you or your organization would like to get involved, then please send an email to Habitat for Humanity St. Tammany West's Volunteer Coordinator Katie Melucci at kmelucci@habitatstw.org

 

Mold Removal with Air Scrubber

9/17/2018 (Permalink)

Mold Remediation Mold Removal with Air Scrubber Microscopic mold spores are filtered through an air scrubber

Part of the mold remediation process includes removing mold spores from the air of the affected space. This piece of equipment can serve as either a negative air machine or a HEPA air filtration machine. HEPA stands for high-efficiency particulate air. 

During the mold remediation process, we first set up containment around the affected area to prevent further spreading of particulates. Then, we either use this machine to create negative air and pump air outside of the area or we can utilize this machine as an air filtration device. When used as an air filtration machine, or "air scrubber" as it is commonly called, air passes through a two-stage filtration system and the HEPA filter captures 99.97% of smaller particles down to 0.3 microns. 

2018 National Preparedness Month

8/21/2018 (Permalink)

Storm Damage 2018 National Preparedness Month September is National Preparedness Month

National Preparedness Month, recognized each September, provides an opportunity to remind us all to prepare ourselves, our families, and our businesses for each kind of disastrous situation we may have to endure. The overarching theme for this year is “Disasters happen. Plan now. Learn how" and each week we are encouraged to focus on specific emergency preparedness tasks. 

Week 1: September 1st-8th

Make and Practice Your Plan 

  • To learn how to create a hurricane evacuation plan click here
  • To learn how to create a fire escape plan click here
  • To learn how to make an emergency plan for your pets click here
  • To learn how to create an emergency plan for your business click here

Once you have created a plan specific to your needs, then remember to practice the plan with your family, employees, and pets a few times a year.

Week 2: September 9th-15th

Learn Life Saving Skills 

  • Check the batteries in the smoke alarm detectors in your home and business.
  • Learn how to help mitigate damages after a disaster has happened.
    1. Learn how to turn off certain utilities, like the fire suppression system, main water supply, and gas line.
    2. Compile a contact list for emergency service providers such as these:
      • Local fire department
      • Local hospital
      • Local police department
      • Plumber
      • Electrician
      • HVAC company
      • SERVPRO of Greater Covington and Mandeville 
    3. Create emergency disaster kits to keep in your home and car. Click here to see the list of supplies you will need to assemble a kit. 

Week 3: September 16th-22nd 

Review Your Insurance Policy 

Insurance plans can be hard to understand. Most people do not completely understand what situations they are covered for or the specific damages that may be excluded from their policy. Do you have flood insurance? Do you have mold coverage? Would your insurance company pay for the cleanup after your sewage system backed up? Did you know it takes thirty days for flood insurance to go into effect? Schedule a meeting with your insurance agent this week to discuss your coverage and to adjust your policy to better suit your needs.

  1. To learn more about homeowners insurance policies click here
  2. To learn how to create inventory lists for your home and business click here
  3. To learn more about flood insurance click here

Week 4: September 23rd-29th

Save For an Emergency 

Any size disaster can place a heavy financial burden on a homeowner or business owner. To help be better financially prepared for an emergency follow these tips: 

  1. Create an Emergency Financial First Aid Kit. To learn how to do so please click here
  2. Build up an emergency fund. To learn how to do so please click here
  3. If you must evacuate, then remember to take certain financial documents with you. You can prepare ahead of time by gathering important financial documents, creating copies of them, and putting them on the cloud.  To learn which documents you should make copies of please click here

SERVPRO of Greater Covington and Mandeville is an IICRC Certified Firm

8/9/2018 (Permalink)

SERVPRO of Greater Covington and Mandeville is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Greater Covington and Mandeville 

SERVPRO of Greater Covington and Mandeville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

How to Prevent Further Damages After a Water Damage Event

8/8/2018 (Permalink)

Water damage is the second most common insurance claim filed in the United States. Unfortunately, accidents do happen and it's fairly common for appliances and water pipes to break and cause gallons of water to leak into your home. If you notice a water leak in your home, then please follow these tips to prevent further damages:  

  • Shut off the water source if possible or contact professional to do so
  • Remove excess water by mopping and blotting
  • Remove and prop up wet upholstery cushions for even drying
  • Place aluminum foil or wood blocks under furniture legs to prevent discoloration 
  • Hang furs and leather goods separately at room temperature
  • Remove Oriental or other colored rugs from wet carpeting to prevent staining
  • Do not use a regular vacuum to remove water
  • Do not turn on ceiling fixtures if ceiling is wet, and keep out of areas where ceilings are sagging from retained water
  • Do not leave books, magazine or other colored items on wet carpeting.
  • Call SERVPRO of Greater Covington and Mandeville at 985-871-5375. We have water damage restoration technicians available 24/7 for emergency services. 

How Do You Know If It's Mold?

8/6/2018 (Permalink)

Do you have visible microbial growth in your home? How can you tell if it is indeed mold or specifically which species of mold it is? There are at least twenty thousand different species of mold that have been scientifically identified. The only way to determine if the microbial growth in your home is mold or not is to have the growth tested by an Industrial Hygienist or an Indoor Environmental Professional. SERVPRO of Greater Covington and Mandeville does not perform mold testing due to our ethical standards. However, we are happy to refer you to someone who is a trusted Indoor Air Quality and Mold Inspector in our community. When testing for mold the Indoor Environmental Professional will take samples of the air inside of your home or business and also a sample of the air outside to compare mold spore counts. The Indoor Environmental Professional will also swab the suspected mold growth. The samples collected will then be sent to an AIHA accredited laboratory for analysis and you can expect results in a few days. If you  have any questions or would like more information about hiring a reliable Indoor Air Quality and Mold Inspector on the Northshore, then please feel free to give us a call at 985-871-5375.

Mold vs. Mildew

8/3/2018 (Permalink)

What's the difference between mold and mildew? This is a fairly common question our mold remediation technicians are often asked. Both mold and mildew thrive in humid, warm environments. Also, mold and mildew are equally able to grow on an array of surfaces, from food to drywall to kitchen cabinets. Mold and mildew do  differ in size, texture, and color though. Mildew is a surface fungi that tends to be gray or white in color and is usually found on a moist surface. Mold is usually green or brown in color and sometimes may even seem to look fuzzy. Discovering mold growth inside of your home of business is typically the result of a much larger issue. While mold and mildew share a few similarities, their most significant difference is how they should be removed. Mildew can easily be removed by simply wiping down the affected area with store bought chemicals. Mold remediation needs the attention and expertise of trained professionals like our SERVPRO of Greater Covington and Mandeville technicians. We may need to recommend removing certain affected materials. Furthermore, we utilize antimicrobial agents specifically formulated by chemist for mold remediation. To learn more about our mold remediation process please click here. To prevent either from growing in your home or business read these tips. If you have suspect mold growth in your home or business, then please give us a call immediately at 985-871-5375. 

Is Your Business Hurricane Ready?

8/3/2018 (Permalink)

Is your small business prepared for an emergency? How would your employees respond? How soon after a hurricane warning do you need to close your business? 

Anyone who has lived in South Louisiana long enough has probably learned basic tips for preparing their homes and family members for a hurricane: 

  • Know your evacuation plan
  • Fill up your gas tank
  • Gather necessary supplies (food, water, flashlights, radio, etc.)
  • Bring all important documents with you when evacuating 

However, not everyone creates an emergency plan for their small business. Creating an emergency plan will help you communicate better with employees and reopen as fast as possible after a storm. 

Tips for readying your business for an emergency:

  • Inspect building and make any necessary repairs at the beginning of hurricane season
  • Make a list of emergency contacts for employees and establish where each person plans on evacuating to in an emergency 
  • Create an inventory list  of your business and office contents for insurance purposes 
  • Assemble insurance documents and financial records and bring with you when evacuating 
  • Relocate company vehicles to a safe area not prone to flooding

For more information on how to prepare for a hurricane please visit ready.gov

Moisture Control is the Key to Mold Control

7/23/2018 (Permalink)

Mold spores can be found all around us, both indoors and outdoors. However, for mold to become a problem inside a home or business water damage must occur. Water damage can materalize in the form of an actual leak or spill, water buildup over time, or high humidity levels causing heavy condensation to accumulate inside. 

Controlling Moisture by Preventing Water Damage 

If you notice a water leak or spill, then you must act quickly to prevent mold growth and further damages. First, stop the source of the water intrusion. You may need to contact a plumber for help finding the root of the issue. Second, you need to extract the water and make sure to properly dry all affected materials. SERVPRO of Greater Covington and Mandeville is available 24/7 for emergency water damage restoration. Remember, in as little as 48 hours mold can begin to grow on wet materials. 

To prevent water buildup make sure to regularly inspect your home. Clogged or broken gutters can often leave to water damage and thus, mold growth. Every couple of months clean and make any necessary repairs to your gutters. Water can also buildup around your home if the ground does not correctly slope away from the foundation. If you notice water building up around your foundation, then take measures to guide water away from your home. To learn a few ways to keep water flowing away from your home click here. Lastly, inspect your air conditioning system on occasion to ensure water is not collecting in the drip pan and the drain lines are flowing accurately.

Controlling Moisture by Controlling Humidity 

Keep indoor humidity low. If possible, keep indoor humidity below 60 percent relative humidity. To measure the humidity level in your home you can purchase a moisture or humidity meter from a local hardware store for about ten to fifteen dollars. Utilizing your air conditioner and, if necessary, a de-humidifier will help to control the humidity in your home. Also, running the bathroom fan when showering and using the exhaust fan or opening windows when cooking will help decrease humidity levels. Lower humidity levels will help to prevent condensation from forming and potentially leading to mold growth. 

SERVPRO of Greater Covington and Mandeville specializes in mold remediation for both residential and commercial properties. To learn mold about our mold remediation process, then please click here

Prevent Your Pets from Starting Fires

7/16/2018 (Permalink)

The National Fire Protection Association estimates that nearly 1,000 home fires each year are accidentally started by the homeowners' pets. Just a few months ago we helped restore a home after the homeowners' dog accidentally turned on their gas stove while they were out running errands thus resulting in a small kitchen fire. Thankfully, no one or pets were harmed because of the fire. But now the homeowner knows to remove the kitchen stove knobs to prevent another accident from happening in the future.  

The American Kennel Club and ADT Security Services have joined forces to provide the following tips:

  • Extinguish Open Flames - Pets are generally curious and will investigate cooking appliances, candles, or even a fire in your fireplace. Ensure your pet is not left unattended around an open flame and make sure to thoroughly extinguish any open flame before leaving your home.
  • Remove Stove Knobs - Be sure to remove stove knobs or protect them with covers before leaving the house - a stove or cook top is the number one piece of equipment involved in your pet starting a fire.
  • Invest in Flameless Candles - These candles contain a light bulb rather than an open flame, and take the danger out of your pet knocking over a candle. Cats are notorious for starting fires when their tails turn over lit candles.
  • Secure Young Pets - keep them confined away from potential fire-starting hazards when you are away from home such as in crates or behind baby gates in secure areas.
 

Water Damage Restoration in Amite

7/11/2018 (Permalink)

In July of 2018, a family in Amite returned home from vacation only to discover water leaking from their attic. Sometime while they were away their hot water heater malfunctioned. This caused hundreds of gallons of water to leak from the attic to both floors of their home. To be exact, a little over fourteen hundred square feet of the home was affected. Two hours after receiving notice of the situation, our team was at the home beginning the water damage restoration process. Out water damage restoration technicians extracted all of the water, removed the wet insulation and baseboards to ensure proper drying, and utilized our professional drying equipment. In as little as four days the job was completed and our customers were impressed. 

Before you and your family leave for vacation please follow these tips to properly protect your home from a similar disaster. 

Contents Restoration with the Highest Level of Care

6/20/2018 (Permalink)

Pat Riley said, "excellence is the gradual result of always striving to do better". We strive to always go the extra mile, to treat our customers like family, and to regard their belongings with the highest level of care. Pictured here are boxes of contents from a few of our customers' homes. All of the contents have been cleaned and deodorized. Now, they are being stored in our warehouse until the homes have been completely rebuilt and we can return them. Notice the brightly colored tags on each box. The orange tags have a QR code specific to each home owner. The other colored tags help our fire damage restoration crew to identify which room each box of contents should be returned to. Every extra step we take during the restoration process in intended to give our customers more peace of mind and to ensure a smooth recovery back to life as normal.

Is your home safe when you're on vacation?

6/19/2018 (Permalink)

According to a study by AAA, thirty-five percent of Americans plan on taking at least one family vacation every year. If you plan on traveling for more than a couple of days, then you should make sure your home is properly protected while you’re away. Of course, you already know to check and double check that each window and door is properly locked, but you may be missing a couple of steps that will ensure your home is truly safe while you and your family are elsewhere. 

Don’t let people know your home is empty.

  1. Suspend mail and newspaper services. You can sign up online to suspend USPS mail service and have your mail delivered to a local post office for up to thirty days. For trips longer than thirty days you should ask a neighbor or friend to pick up your mail. Contact your newspaper provider and ask them to temporarily postpone deliveries.
  2. Arrange for lawn care services while you’re gone. This will help make your home seem less abandoned to strangers.
  3. Install exterior lighting or motion detectors to deter burglars.
  4. Wait to post vacation pictures on social media. I know this is almost impossible for most people, but resist the urge to let the world know you’re not at home. Enjoy the time with your family or friends and post pictures when you return.

Accident-proof your home. 

  1. Check the batteries in home security devices, including motion detectors, cameras, and smoke and carbon monoxide detectors. Replace them if necessary.
  2. Shut off the main water supply. Often times a homeowner will call us upon returning from vacation because they have learned a broken pipe or malfunctioning appliance has caused water damages. After you turn off the water main valve you then need to empty the pipes by running water in your sinks and flushing your toilets. If you would like to leave the water on for an automated sprinkler system, then at least turn off the water supply to the dishwasher, washing machine, and to each toilet. You may think this is an uncommon event, but trust me, this happens all too often. You don’t want to come home to a disaster. Save yourself time and money by being just a little overcautious.
  3. Conserve energy. Switch your water heater to vacation mode or turn it off completely. Most water heaters now have a pre-programmed vacation mode. If yours does not, then you should be able to manually adjust the temperature. Another way to conserve energy is to set your thermostat to either four degrees above or below your normal temperature. For summer months, set the thermostat in the upper 70’s. For winter months, set the thermostat in the upper 50’s.
  4. Prevent a power surge by unplugging your electronics or make sure they are plugged into a surge protector. 
  5. If you often lose power during a storm or day of heavy rain, then before you leave for vacation freeze a cup of water, place a penny on top of it, and leave it in your freezer. When you return home check to see if the penny is frozen on top of the cup. If the penny is not frozen on top, then this means your house lost power sometime during your trip. Inspect the food inside your refrigerator and freezer. You may need to throw several items away. 

    I hope these tips help to protect your home and give you more peace of mind during your next vacation.

Commercial Sewage Loss in St. Tammany Parish

6/18/2018 (Permalink)

In March of 2018, the sewage system backed up at a retail store in East St. Tammany Parish. The property manager for this commercial building reached out to us for help as soon as she received notice of the disaster. The building is little over ten thousand square feet and almost seven thousand square feet were affected by contaminated water. We definitely had our work cut out for us. Within an hour of receiving the phone call, our crew was on site assessing the damages and creating a plan of action. We began by moving the clothing racks and extracting the water. We placed drying equipment and dehumidifiers in position at the end of the first day. Later, the retail business's facilities manager asked us to remove all of the carpet. The store was outdated by at least decade. The managers decided to make lemons out of lemonade and to use this time to renovate the store. Our crew removed all of the carpet, properly dried the structure and all remaining materials, applied an anti-microbial agent to prevent further damages, and cleaned and disinfected all affected areas. In less than two weeks, we were able to complete the job and release the space for the next phase of renovations. Both the tenant and the property manager were extremely pleased with the work our team did. 

Tips for Responding to Fire Damage

6/18/2018 (Permalink)

First and foremost, staying safe is most important. Call the fire department immediately and do not enter the property until it is okay to do so. 

After a fire, the damage left behind by the water used to extinguish the fire and the lingering soot are often worse than the fire itself. SERVPRO of Greater Covington and Mandeville has many years of experience in cleaning and restoring fire damaged properties. We work hard to make it seem "Like it never even happened." 

What to do after a fire:

  • Limit movement in the home to prevent further damage
  • Place dry, colorfast towels or old linens on carpeted traffic areas to prevent more soiling
  • If electricity is off, empty freezer and refrigerator and prop open doors
  • Do not attempt wash any walls of painted surfaces
  • Do not attempt to shampoo carpet or upholstered furniture
  • Do not attempt to clean any electrical appliances that may have been close to fire or water 
  • Call SERVPRO of Greater Covington and Mandeville at 985-871-5375 

Why every family should create a home inventory list

6/18/2018 (Permalink)

In the unfortunate event of an emergency would you be able to list the contents of your home for your insurance company? How much is your home truly worth? What is the current value of your furniture, artwork, jewelry, kitchen appliances, etc?

Creating a household inventory list will help to prove your losses after a disaster, like a fire or a catastrophic hurricane. A detailed inventory of your home includes careful descriptions of each valuable item, receipts, and pictures. Copies of the list should be stored in a fire proof safe, shared with a family member, and sent to your insurance agent. You can even go paperless and download a free App to make your list. For more information about home inventory lists visit www.rmiia.org or www.howtogeek.com

Hurricane Preparedness Tips

5/21/2018 (Permalink)

According to the experts at Colorado State University, the 2018 Hurricane season is predicted to be slightly above average. So far we are expected to have 7 hurricanes, 14 named storms, and 3 major hurricanes.  

Follow these tips to help prepare your home and prevent any unnecessary damages:

  • Move furniture and electronics off of the floor or to a room upstairs if possible
  • Roll up area rugs and store them some place rising water can not reach
  • Examine the trees around your home for any weakened branches that could pose a threat during periods of intense wind or heavy rain and trim or remove them
  • Examine your roof for any needed repairs to prevent water leaks
  • Move lawn furniture, toys, potted plants, and any other heavy objects outside inside
  • Check doors, windows, and walls for openings where water could get in. Use caulk to seal any cracks, gaps, or holes.

If you plan on evacuating, then remember to bring these important documents with you:

  • Insurance documents
  • Driver's license and passport
  • Social security card
  • Proof of residence (deed or lease)
  • Birth and marriage certificates
  • Stocks, bonds, and other negotiable certificates
  • Wills, deeds, and copies of recent tax returns
  • Home inventory list for insurance purposes

For more information on hurricane preparedness please visit https://www.ready.gov/make-a-plan

Spring Cleaning Tips From a Restoration Pro

5/4/2018 (Permalink)

Happy Spring! Finally, winter is over and we can remember why we live in the beautiful state of Louisiana. It's time for crawfish, festivals, outdoor concerts, and tons of family friendly events. It's also time for Spring cleaning and giving your home a check up. 

Here are a couple of tips from a restoration professional to help keep your home or business in tip top shape this season: 

  • Daylight savings time = time to test the smoke alarms in your home and business. A couple of minutes spent checking your smoke alarms and carbon monoxide detectors can save your life. Visit www.redcross.org for more information about testing your smoke alarms and for fire safety tips. 
  • When tidying up around the house, remember to inspect the outside as well. Check your roof for damages and make any necessary repairs to prevent water damage from April showers. 
  • Make sure your gutters are clean of debris and properly draining water away from your home. 
  • Examine trees for any loose branches that pose a threat to your home and have them removed. 

Disaster Preparedness Tips for Commercial Property Owners

3/5/2018 (Permalink)

Successful business owners are thoroughly prepared for any possible disaster or business interruption. In the event of a disaster, how ready are you to respond appropriately? 

To help mitigate losses during a disaster follow these tips:

  1. Regularly review and update emergency plans
  2. Regularly inspect buildings for repairs
    • Finding and addressing issues, such as leaking roofs or windows, can prevent unnecessary water damage or mold growth.
  3. Create an emergency contact list with approved vendors for repairs and restoration 
    •  The emergency list should include contact information for approved contractors, plumbers, electricians, water and fire damage restoration vendors, and other helpful vendors.
  4. Communicate well with employees
    • Communication is key to mitigating losses after a disaster. Each and every employee should your emergency plans and how to respond to a disaster, like a broken pipe or sprinkler system malfunction. 
  5. Educate employees on how to prevent unnecessary water, fire, or mold damages
    • For tips on responding to a water loss please click here.
    • For tips on responding to fire damage please click here
    • For tips on preventing mold growth please click here

If you would like to learn more about emergency planning for property managers please send an email to kayla@SERVPROofcovington.com

How Much of Your Belongings can You Save After a Fire?

2/20/2018 (Permalink)

According to the National Fire Protection Association, over five hundred thousand structure fires devastated homes and businesses in the United States in 2015. These losses account for more than ten billion dollars in property damage costs. 
After the fire, the home or business owner's remains are left covered in soot. Acidic soot will cause even more harm to belongings. Thankfully, some items can be restored with the help of our professional fire damage restoration technicians. SERVPRO of Greater Covington and Mandeville specializes in structural cleaning, contents cleaning, and deodorization. We are open 24/7 to respond to any disaster. Give us a call after a fire and we will work to make your house a home again.

For more information on fire damage in the U.S. visit http://www.nfpa.org/

Disaster Preparedness Tips for Property Managers

2/19/2018 (Permalink)

Commercial Disaster Preparedness Tips for Property Managers SERVPRO of Greater Covington and Mandeville specializes in water, fire and mold damage restoration for both residential and commercial clients.

Successful property managers are thoroughly prepared for any possible disaster or business interruption. In the event of a disaster, such as a hurricane or fire, both commercial property owners and tenants rely on their property managers to facilitate an emergency plan. 

To help mitigate losses during a disaster follow these tips:

  1. Regularly review and update emergency plans
  2. Regularly inspect buildings for repairs
    • Finding and addressing issues, such as leaking roofs or windows, can prevent unnecessary water damage or mold growth.
  3. Create an emergency contact list with approved vendors for repairs and restoration 
    •  The emergency list should include contact information for approved contractors, plumbers, electricians, water and fire damage restoration vendors, and other helpful vendors.
  4. Communicate with clients 
    • Communication is key to mitigating losses after a disaster. Both property owners and tenants should be well aware of disaster recovery and evacuation plans. 
  5. Educate clients to prevent unnecessary water, fire, or mold damages
    • Commercial property tenants should be taught how to mitigate losses and prevent water, fire, or mold damages.
    • For tips on responding to a water loss please click here.
    • For tips on responding to fire damage please click here
    • For tips on preventing mold growth please click here

If you would like to learn more about emergency planning for property managers please send an email to kayla@SERVPROofcovington.com

Disaster Preparedness for Your Pets

2/16/2018 (Permalink)

Creating a thorough emergency plan includes preparing for your pet's need as well. Remember, if if you must evacuate due to an emergency, then it is not safe for your pet to stay home either. Your evacuation plan should consider where your pets will be accepted. Make a list ahead of time of hotels that are pet friendly along your evacuation route and near your final destination. Some hotels and shelters do not accept animals. And lastly, build a travel emergency kit for your animals. This will help you save time when you must evacuate. 

Items to include in your pet's emergency kit:

  • leashes, harnesses, and/or carriers to transport animals
  • food, drinking water, bowls, can opener
  • cat litter and pan
  • medications and copies of medial records
  • a first aid kit
  • current photos of you with your pet/s in case they get lost
  • information on feeding schedules, contact information for veterinarian, medical conditions, and behavior problems in case you have to board or foster your pets
  • pet beds and toys

For disaster preparedness tips for traveling with exotic animals or livestock, please visit http://www.humanesociety.org/?referrer=http://www.redcross.org/get-help/how-to-prepare-for-emergencies/pet-disaster-preparedness

Tips for Making a Helpful Hurricane Emergency Kit

2/12/2018 (Permalink)

You can never be too prepared when it comes to a hurricane. Besides readying your home and creating an evacuation plan, you should assemble a basic disaster supplies kit. A disaster supplies kit should include all the necessities for surviving at least 72 hours and unique items your family may need, like items for pets or seniors. 

A basic disaster supplies kit should include:

  • Water (one gallon of water per day per person for at least 3 days)
  • Food (at least a three day supply of nonperishable foods for each person)
  • Battery powered or hand crank radio
  • Extra batteries
  • Flashlight
  • First aid kit
  • Whistle 
  • Manual can opener
  • Garbage bags
  • Moist towelettes 
  • Wrench or pliers to turn off utilities 
  • Cell phone and extra chargers (power bank)
  • Copies of important documents (insurance policies, identification, bank account statements, etc.) 

Your family may need to include other items, such as:

  • Prescription medications
  • Pet food and extra water 
  • Glasses, contacts, contact solution
  • Infant formula, diapers, wipes, etc.
  • Cash or traveler's checks
  • Sleeping bags and blankets
  • Feminine products
  • Personal hygiene items
  • Books, puzzles, and games for children

Remember to store your emergency supplies kit in a cool, dry place and to asses your family's needs each year before hurricane season begins. 

For more information on preparing for hurricane season, please visit https://www.ready.gov/hurricanes

The Mold Remediation Process

1/22/2018 (Permalink)

First and foremost, the moisture source of the mold growth must be eliminated or fixed before cleaning can begin. If you notice a water leak, please contact a plumber immediately. 

Mold remediation can simplified into three steps:

  1. Control Environment-Set up containment, air filtration equipment and negative air flow to control environment and prevent further contamination.
  2. Remove and Clean- Remove and properly dispose of all porous materials contaminated with mold. Clean all nonporous materials contaminated with mold, HEPA vacuum, and apply anti-microbial agent.
  3. Dry Structure- Dry structure to reduce moisture levels below that which enables growth. Obtain final clearance testing from Indoor Environmental Professional (IEP).

SERVPRO of Greater Covington and Mandeville specializes in mold remediation for both commercial and residential buildings. If you notice mold growing in your home or business, please give us a call today at 985-871-5375. 

Fire Restoration Process

1/22/2018 (Permalink)

The fire restoration process is very detailed and time consuming. However, the process can be simply broken down into three main steps:

  1. Assess Situation- We identify what can or can not be salvaged. With the approval of insurance adjuster and client, we discard of certain materials. We test for smoke damage on structure and contents.
  2. Pretest and Clean-Utilizing professional products and tools we pretest and clean both contents and structure, removing soot damage. Air ducts will be cleaned of soot damage as well.
  3. Deodorize-After structure has been cleaned properly, we deodorize the property using a thermal fogger.

SERVPRO of Greater Covington and Mandeville specializes in fire and soot damage restoration for both commercial and residential properties. If your home or business has incurred fire or soot damage, please give us a call today at 985-871-5375. 

How to Thaw Frozen Pipes

1/17/2018 (Permalink)

If you turn on a faucet and only a trickle comes out, suspect a frozen pipe. Likely places for frozen pipes are against exterior walls or where your water service enters your home through the foundation. If your pipes freeze, then try to thaw them following the tips below and call a professional plumber when necessary. If your pipes break, then immediately turn off the main water supply to your home or business to prevent further damages.

  • Keep the faucet open. As you treat the frozen pipe and the frozen area begins to melt, water will begin to flow through the frozen area. Running water through the pipe will help melt ice in the pipe.
  • Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. Do not use a blowtorch, kerosene or propane heater, charcoal stove, or other open flame device.
  • Apply heat until full water pressure is restored. If you are unable to locate the frozen area, if the frozen area is not accessible, or if you can not thaw the pipe, call a licensed plumber.

Remember to check all other faucets in your home to find out if you have additional frozen pipes. If one pipe freezes, others may freeze, too.

SERVPRO of Greater Covington and Mandeville is available 24/7 for emergency water damage restoration. 

985-871-5375

How to Create a Fire Escape Plan for Your Family

1/15/2018 (Permalink)

According to the National Fire Protection Association, there were 1,342,000 fires in the United States in 2016, of which 475,500 were structure fires. One home structure fire was reported every ninety seconds. Most businesses have fire escape plans to help saves lives during an emergency. Creating a fire escape plan for the home should be just as common, especially for families with young children or with special needs family members. Being prepared saves lives during an emergency.  

Thankfully, NFPA has created an easy how to guide for creating a home fire escape plan:

  • Draw a map of your home. Show all windows and doors.
  • Visit each room and recognize two ways out. 
  • All windows and doors should open easily. You should be able to use them to get outside. 
  • Make sure your home has smoke alarms. Test your alarms regularly. 
  • Pick a meeting place for when you must evacuate. The meeting place should be in front of the home. 
  • Make sure your house or building number can be seen from the street.
  • Talk about the plan with everyone in your home. 
  • Learn the emergency phone number for your local fire department. 

Most importantly, practice the plan with everyone in your home. This can be a fun exercise for children. Have them draw a map of your home and color all the possible escape routes. Once or twice a year go over the plan with everyone in the home again. 

To learn more about fire safety in the home please click here

Interactive Mold House Tour

1/15/2018 (Permalink)

The United State Environmental Protection Agency's (EPA) website is a great resource for learning about mold and mold cleanup. For the most part, mold growth in your home or business is easily preventable. Moisture control is the number one key to stopping microbial growth in a property. Keeping the humidity level low, fixing any water damaged materials, and responding quickly to pipe leaks can save you a lot of time and money in dealing with mold damages. The EPA has created an interactive mold house tour to highlight how mold can become a problem in certain areas of your home and what you can do to prevent this from happening. To view the interactive mold house tour please click here

If you suspect mold growing in your home or business please give us a call today at 985-871-5375. 

Sewage Backup Tips

1/15/2018 (Permalink)

The most common causes for a sewage system backup are clogs, tree roots, and broken or collapsed sewer lines. Clogs can be easily prevented with regular maintenance and proper use of your system. Do not flush anything besides toilet paper in your toilet. Do not overuse your garbage disposal. Also, do not pour grease down the drain. Grease and fat will harden in your pipes and create a backup issue. Tree roots can compromise and break sewer pipes by growing into the pipes or wrapping around them. Unfortunately, you may not be able to prevent this issue so easily. Sometimes tree roots from a neighbors property can grow around your sewer pipes. Also, sometimes sewer pipes break simply because of time. Older systems were built using cast iron and clay piping which slowly weaken over time. If you have an older home this may present an issue for you in the future. To prevent your sewer system from backing up, we suggest you have a professional plumber check on the current condition of your sewer system and address any issues they find. Regular home maintenance is the key to preventing water damages to your home. 

Please note raw sewage contains harmful bacteria, parasites, fungi, and viruses. It is extremely dangerous for those with compromised or weak immune systems. Only the most trained professionals should attempt sewage remediation work. 

If your sewer  system has backed up and caused raw sewage to flow into your home or business, please give us a call today at 985-871-5375. 

Business Owners: Start This New Year Right

1/10/2018 (Permalink)

Commercial Business Owners: Start This New Year Right A broken pipe caused water to leak into several rooms of this office building.

In times of a disaster, like a broken water supply line or suspected microbial growth, are you equipped to respond quickly and appropriately as a business owner? Creating a plan and familiarizing yourself with certain utility shut off valves for your property can help save you time and money when an accident occurs. Knowing how to shut off the main water supply line to the building can minimize the water damage if a pipe were to break. Likewise, knowing how to turn off the sprinkler system can be helpful if the sprinkler system malfunctions or is broken. We have encountered many business owners who did not know any of this and unfortunately had to learn the hard way when something went awry. SERVPRO of Greater Covington and Mandeville can help any local business owner in the Covington, Mandeville, Abita Springs, Lacombe, and Ramsey areas better prepare for an emergency by creating an Emergency Ready Profile for their business. This profile is free of charge and takes about an hour to complete. Our Marketing Coordinator will teach you, the business owner, how to respond to water, fire, and mold damages in your building and how to educate your employees on such situations. Knowing your risks and how to mitigate your losses can make or break a company after a disaster. If you are interested in learning more about creating an Emergency Ready Profile for your business, please call our office today at 985-871-5375. 

How to Prepare for a Winter Storm in Mandeville

1/9/2018 (Permalink)

This winter has brought record low temperatures to both Northshore and Southshore residents. We were grateful to experience our first snow in nearly a decade, but many homeowners and business owners had the misfortune of dealing with water damages caused by frozen pipes. 

To protect pipes in your home or business from freezing in cold temperatures follow these tips from the American Red Cross:

  • Keep garage doors closed if there are water supply lines in the garage.
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.
  • When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe - even at a trickle - helps prevent pipes from freezing.
  • Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
  • If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.

What Business Owners Should Know in Case of an Emergency

1/8/2018 (Permalink)

We all know accidents happen, especially when you least expect them to. Being prepared to respond quickly can help you mitigate the damages and save yourself time and money. For example, imagine the sprinkler system in your building malfunctioned or was initiated accidentally. What would you do? Do you know how to turn off the sprinkler system? What if you were not there? Do any of your employees know how to turn off the sprinkler system? Not responding to this accident in a timely manner can result in excessive water damage to your property. This scenario happened to a client of ours earlier this year. Only one employee was present when a sprinkler head was broken and starting spewing water at an impressively fast pace. For the next thirty minutes, said employee ran around the building searching for the shut off valve for the sprinkler system. In that time, about 100 gallons of water were released into the building. Luckily, after the water was shut off the general manager called us to swiftly extract the water and start the drying process.

Being prepared as a business owner or property manager means having a general understanding of your building. You should know how to turn off the main water supply, sprinkler system, and the gas line. You should also know who to call in case of an emergency. Do you have a vendor list prepared for your building? Again, if you were not present and your employee could not reach you, then who would they call for help if something like a pipe were to break or the sewage system backed up? We often receive phone calls from business owners who are on vacation and learn an emergency has happened to their property. Trying to facilitate the clean up and restoration while unprepared and out of state or country is no easy task for a business owner. 

SERVPRO of Greater Covington and Mandeville can help you be prepared for an emergency by creating an Emergency Ready Profile for your business. This is a free service we offer to all local business owners in St. Tammany Parish. Our marketing coordinator, Kayla Theriot, will help you create a plan for your business in case of an emergency. This process takes less than an hour and can help save you time, money, and the stress of not knowing what to do when something goes wrong. If you are interested in learning more about an Emergency Ready Profile, please send an email to kayla@SERVPROofcovington.com

Fire Safety Tips For The Holidays

11/22/2017 (Permalink)

'Tis the season to bask in holiday cheer and enjoy visiting with your family and friends. This time of year we love to decorate our homes and offices to brighten our lives. However, some of these decorations present major fire hazards. According to NFPA, the National Fire Protection Association, "between 2010-2014, U.S. fire departments responded to an average of 210 home fires that started with Christmas trees each year" and between 2009-2013 Christmas decorations started an average of 860 home structure fire each year. You can prevent fires of this nature by being a little more mindful around your home. Please take note of these simple tips to help keep you, your family and your friends safe this holiday season. 

Be mindful in the kitchen

Most holiday season home fires start in the kitchen. You should never leave food cooking on the stove unattended. Ask someone to watch over the food if you need to leave the kitchen for a moment or take a pot holder with you to remind you to head back to the kitchen soon. 

Check that your smoke detectors are working properly and make sure you have a fire extinguisher near the kitchen. 

Be mindful of your Christmas trees

A well watered Christmas tree is almost impossible to ignite. You should check the water level every day. 

Keep your Christmas tree at least three feet away from any source of heat, like fire places, space heaters, heat vents, or candles. 

Be mindful of your Christmas lights

Before decorating your tree with lights, inspect the lights. If you notice any cracked or frayed wires, then throw them away. 

Avoid using nails or staples when hanging lights outside. You should use clips or hangers to prevent damaging the wiring. 

You should also read the manufacturer's instructions for the allowed number of light strands to connect. 

Be mindful of your candles 

The top four days for fires caused by candles are Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day. 

Keep candles at least one foot away from anything that can burn and make sure to put them out before leaving the house or going to bed. 

Also, do not let children play with matches or attempt to light candles themselves. 

Be mindful of your fireplace 

Have your fireplace cleaned, if needed, before starting any fires this year. 

Always screen the fireplace to prevent embers from popping out. 

To learn more about fire safety tips click here

Tips for Filing a Water Damage Claim with Your Insurance Company

11/13/2017 (Permalink)

Water damage is the second most frequently filed insurance claim in the United States. According to the Insurance Information Institute, about one in every fifty homes has a property damage claim caused by water damage or freezing temperatures each year. The most common causes for water damage are broken pipes, faulty plumbing, and buildup in areas prone to collecting water (crawl spaces, attics, basements, etc.), defective household appliances, and malfunctioning HVAC systems. If something has caused water damage in your home, then you must begin to mitigate the damage immediately to prevent any future damages. 

Follow these helpful tips when dealing with a water damage claim:

  • You must stop the source of the damage immediately. If water is still flowing, then shut off the water supply to your house. 
  • Document everything. Take photos of the damage. Keep records of every phone call with your insurance company, including date, time, and other details. 
  • Save receipts. If you start any repairs yourself, then save the receipts for tools or equipment you purchase. If you need to stay in a hotel, then save receipts for the hotel and any living expenses you acquired because you were temporarily displaced.  
  • Do not make any permanent repairs yourself until the insurance adjuster has visited your home and assessed the damages. 
  • Do not throw anything away until the adjuster or insurance company has instructed you to do so. 

SERVPRO of Greater Covington and Mandeville specializes in water damage restoration. We are available 24/7 every day of the year. 

            985-871-5375

Free Continuing Education Class- 2 credits

9/22/2017 (Permalink)

Mold Remediation Free Continuing Education Class- 2 credits "Understanding Mold in the Restoration Industry"

We invite all local insurance professionals to our upcoming continuing education class, "Understanding Mold in the Restoration Industry", on October 24th. The class will held at the St. Tammany West Chamber of Commerce located at 610 Holycrest Blvd. in Covington. Registration is for 10:30 am and the class will be from 11:00 am to 1:00 pm.

What you can expect to learn:

The insurance professional will gain a better understanding of how mold affects today’s society.  They will also become more aware of the different entities that participate in the mold restoration industry.

The insurance professional will learn about mold, mold growth requirements, and the goals of mold remediation followed by professional vendors. 

For more information and to register please send an email to kayla@SERVPROofcovington.com

Free Continuing Education Class - 2 credits

9/22/2017 (Permalink)

Biohazard Free Continuing Education Class -  2 credits Continuing Education

We invite all local insurance professionals to our upcoming continuing education class, "Biohazard", on October 24th. The class will held at the St. Tammany West Chamber of Commerce located at 610 Holycrest Blvd. in Covington. Registration is for 8:00 am and the class will be from 8:30 am to 10:30 am. 

       What you will learn:

This course is designed to assist you in understanding the processes that are involved in cleaning homes and buildings that are or may be contaminated with viruses and blood borne pathogens. This course also discusses appropriate ways to communicate with customers who have recently dealt with the traumatic event that has caused this contamination.

 For more information or to register please send an email to kayla@SERVPROofcovington.com

Are you Financially Prepared for an Emergency?

9/19/2017 (Permalink)

Storm Damage Are you Financially Prepared for an Emergency? September Is National Preparedness Month

This year's theme for National Preparedness Month is "Disasters Don't Plan Ahead. You can". You may have created an evacuation plan for your family and employees, but are you financially prepared for an emergency?

Follow these steps to help you financially plan for a disaster:

1- Gather all important financial documents 

  • Insurance documents for home and vehicles 
  • Mortgage or real estate deeds
  • Vehicle registration
  • Utility bills
  • Credit card bills
  • Tax statements 
  • Retirement account documents 
  • Estate planning documents

2- Try to build a specific emergency savings account  

3- Review your insurance policies with your agent 

  • Do you have flood coverage for your home?
  • Do you have full coverage on your vehicle in case of flooding or excessive wind and hail damage?

Take some time this month to make sure you, your family, and your business will be financially safe in the event of a hurricane or other natural disaster. For more information on National Preparedness Month click here

Tips For Preparing Your Business For A Hurricane:

8/15/2017 (Permalink)

Is your small business prepared for an emergency? How would your employees respond? How soon after a hurricane warning do you need to close your business? 

Anyone who has lived in South Louisiana long enough has probably learned basic tips for preparing their homes and family members for a hurricane: 

  • Know your evacuation plan
  • Fill up your gas tank
  • Gather necessary supplies (food, water, flashlights, radio, etc.)
  • Bring all important documents with you when evacuating 

However, not everyone creates an emergency plan for their small business. Creating an emergency plan will help you communicate better with employees and reopen as fast as possible after a storm. 

Tips for readying your business for an emergency:

  • Before a storm inspect building and make any necessary repairs 
  • Make a list of emergency contacts for employees and establish where each person plans on evacuating to in an emergency 
  • Create an inventory list  of your business and office contents for insurance purposes 
  • Assemble insurance documents and financial records and bring with you when evacuating 
  • Relocate company vehicles to a safe area not prone to flooding

For more information on how to prepare for a hurricane please visit ready.gov

SERVPRO of Greater Covington and Mandeville's Satisfied Customers

8/15/2017 (Permalink)

SERVPRO of Greater Covington and Mandeville proudly serves our community. We specialize in water damage restoration, fire damage restoration, and mold remediation. We understand how difficult and emotional it can be to deal with a disaster. Our crew works hard to provide relief for our customers and assure them we can make it "Like it never even happened." 

Here are a few customer testimonials of our water damage restoration services:

"I contacted Coty and asked him to be on standby while I called corporate for directions. We had an emergency situation. Coty had a crew working within two hours. I found it exceptional that they were here as quickly as possible and began working immediately." - Lisa 

"We are very pleased with the professionalism and the services provided, but I think what impressed us the most was the respect we were given by the two gentlemen who worked with us. Thank you for the exceptional work and for exceeding our expectations. I hope that God gives us other, if less messy, opportunities to work together again in the future." - a local Covington business

"Wonderful experience working with you guys. Thank you for everything!!" - Marc 

We love helping our community and are always thrilled to hear great customer feedback! 

Tips For Preventing Mold Growth

8/10/2017 (Permalink)

In as little as 48 hours, mold can quickly become a problem in your home or business when there’s a water intrusion, like a roof leak or leaking water line. Mold can cause health effects and can also cause significant damage to your property. 

To prevent mold growth follow these tips:

  • Keep the humidity between 30 to 60 percent  
  • Provide for proper drainage away from building foundation
  • Regularly inspect plumbing and appliances for leaks
  • Keep gutters and drains clear of debris
  • Inspect the roof, windows, and other areas where water might enter the building
  • Keep heating, ventilation and air conditioning (HVAC) drip pans clean, flowing properly, and unobstructed 
  • Respond to all water intrusions immediately 

To learn more about our mold remediation process click here

We're Here to Help

8/9/2017 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Greater Covington and Mandeville provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Greater Covington and Mandeville arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 985-871-5375

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Greater Covington and Mandeville 

SERVPRO of Greater Covington and Mandeville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Click here to meet our crew

Click here to learn more about our work around town 

Attention Louisiana Residents: Follow These Mold Safety Tips If You Suspect Mold

8/9/2017 (Permalink)

If you notice visible mold growth in your home we urge you not disturb it. You can inadvertently spread the microscopic mold spores throughout your entire home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Greater Covington and Mandeville for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold. Bleach does not kill mold spores. 

About Our Mold Remediation Services

SERVPRO of Greater Covington and Mandeville specializes in mold cleanup and restoration.  Our crews are highly trained mold remediation professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 985-871-5375

To see examples of the mold remediation process click here.

Restoring Your Commercial Property After a Water Damage Event

8/9/2017 (Permalink)

Flooding and water damage events at Covington and Mandeville commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Greater Covington and Mandeville 

SERVPRO of Greater Covington and Mandeville specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

To learn more about the commercial restoration process click here

2017 Hurricane Season

7/17/2017 (Permalink)

This year's hurricane season kicked off on June 1st. We were very fortunate to have incurred little damage with the first storm, Tropical Storm Cindy. However, the latest forecast issued by the Colorado State University Tropical Meteorology Project warns of even more storms to come than initially expected. The new report predicts fifteen named storms, eight hurricanes, and three major hurricanes this season. Now is the best time to solidify your emergency plans and make sure you are prepared for any size disaster. To learn tips for what to do before, during and after a storm visit RedCross.org and Ready.gov. Also, to learn simple day and weekend projects to help ready your home for a storm visit Flash.org

If you have any questions or need help cleaning up after a storm please give us a call at 985-871-5375. 

To learn more about storm damage cleanup and restoration click here

Water Damage Restoration Process

7/17/2017 (Permalink)

Water Damage Water Damage Restoration Process Photographed is one of our technicians, Jared, monitoring the drying process at a local law office.

SERVPRO of Greater Covington and Mandeville specializes in water damage restoration for both residential and commercial properties. 

Steps of the Water Damage Restoration Process:

1- Identify Source

    We will check for the source of water. The source must be stopped before any drying or restoration work can begin. 

2- Identify Type of Water

    We will identify the category and classification of water damage to ensure we restore the property based on industry guidelines. 

3- Survey Extent of Damage

   We inspect and test the damaged area to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. 

4- Move Furniture and Contents

   We move furniture and contents to prevent further damage to flooring and contents. 

5- Dispose of Unsalvageable Items

   With guidance from property owner and adjuster, we will help determine which items can or can not be restored. 

6- Extract Water

   We extract excess water from affected areas. 

7- Deodorize and Disinfect 

    Our process may require deodorizers as odor treatments or EPA-registered disinfectants as antimicrobial treatments. 

8- Utilize Drying Equipment 

    We utilize our drying equipment to remove moisture and bring the relative humidity back to normal. 

9- Monitor Drying Process Until Complete

   Once drying equipment is in place, we will periodically check the moisture level readings until the affected areas are completely dry. 

Emergency Water Damage Tips

7/17/2017 (Permalink)

Water Damage Emergency Water Damage Tips Pictured here is one of our technicians, Anne, extracting water from a home in Abita Springs.

When your home or business has incurred water damage you can help mitigate your losses by following these tips:

  • Shut off the water source if possible or contact professional to do so
  • Remove excess water by mopping and blotting
  • Remove and prop up wet upholstery cushions for even drying
  • Place aluminum foil or wood blocks under furniture legs
  • Hang furs and leather goods separately at room temperature
  • Remove Oriental or other colored rugs from wet carpeting to prevent staining
  • Do not use a regular vacuum to remove water
  • Do not turn on ceiling fixtures if ceiling is wet, and keep out of areas where ceilings are sagging from retained water
  • Do not leave books, magazine or other colored items on wet carpeting.
  • Call SERVPRO of Greater Covington and Mandeville at 985-871-5375

Broken Sprinkler Floods Local Indoor Sports Complex

3/3/2017 (Permalink)

Commercial Broken Sprinkler Floods Local Indoor Sports Complex Commercial water damage

Late last night, around 8:30 pm,  we received a phone call from a local indoor sports facility. During a indoor soccer match, someone kicked the ball into a sprinkler head located on the ceiling. Immediately, water began flooding the AstroTurf covered building. Thankfully, someone in charge acted quickly to turn off the water supply and called us for help. When we arrived on the scene, water was covering a good portion of the soccer field and the gym area. We acted fast and began to extract the flowing water. Thanks to our professional equipment, we were able to swiftly remove over seventy-five gallons of water. Our equipment allows us to rapidly extract water from many types of flooring, such as carpet, hard wood, AstroTurf, basketball courts, and tile, without causing any damage. Thanks to our team at SERVPRO of Greater Covington and Mandeville this local company will be back in business as soon as possible. Don't let a little accident cause your business a lot of money. We are open 24/7/365 to help make any size disaster seem "Like it never even happened."

Why choose SERVPRO of Greater Covington and Mandeville?

2/20/2017 (Permalink)

Fire Damage Why choose SERVPRO of Greater Covington and Mandeville? Cleanup & Restoration

SERVPRO of Greater Covington and Mandeville is independently owned and operated and has been helping this community since 2009. We are open 24/7/365. Within one hour of notice of loss, we will contact you to arrange for service. Within four hours of notification of a loss, our SERVPRO professionals will be on-site to start mitigation services. Within eight business hours of on-site arrival, a verbal briefing of the scope will by communicated. We are IICRC certified and employ professional, knowledgeable technicians. Whether you have water, fire or mold damage we can help mitigate your losses and quickly restore your home or business back to preloss condition. We also specialize in crime scene cleanup, bio hazard cleanup, deodorization, air duct cleaning, reconstruction and much more.  We are here to help you with any size disaster. You can give us a call anytime at 985-871-5375 for help with an emergency. 

How Long Would it Take You to Reopen Your Business After a Disaster?

2/16/2017 (Permalink)

Storm Damage How Long Would it Take You to Reopen Your Business After a Disaster? Be prepared with an Emergency Ready Profile

SERVPRO of Greater Covington and Mandeville believes having a plan for emergencies can benefit your company's future. As a business owner, you should have a risk management plan and be ready to recover quickly after any size loss. According to the Federal Emergency Management Agency, more than forty percent of businesses never reopen after a disaster. And,of those businesses, only twenty-nine percent are still operating after two years. Having an emergency plan will help you mitigate your losses and be back in business quickly. One of our many services offered at SERVPRO of Greater Covington and Mandeville is a free Emergency Ready Profile for businesses owners. This profile will help you plan for the event of water or fire damage to your property. We can help you identify the steps you need to take after a disaster and who to call. If you're interested in learning more about out Emergency Ready Program you can contact Kayla at Kayla@SERVPROofcovington.com

You can learn more about how to prepare your business any size disaster at https://www.sba.gov/managing-business/running-business/emergency-preparedness/disaster-planning

Do You Need Help Cleaning up a Hoarder's House?

2/16/2017 (Permalink)

SERVPRO of Greater Covington and Mandeville can help you with a hording situation, especially when a family member is ill or recently deceased. You can trust our professionals to cleanup and restore the home to its original condition. We specialize in bio hazard cleanup and deodorization. We have helped several families in the Covington and Mandeville area and would love to help more. We listen to our customers and help create a plan of action that best suits the family. We can help with cleaning, sorting, deodorizing, and disposing or donating items. You can trust we will make it seem "Like it never even happened." You can call us 24/7/365 at 985-871-5375. We are ready to help you and your family live in a clean, peaceful home. 

Vandalism Do's and Don'ts

2/16/2017 (Permalink)

Cleaning Vandalism Do's and Don'ts Vandalism

We at SERVPRO of Greater Covington and Mandeville offer vandalism cleanup as one of our many services. Whether it's home or business that has been vandalized, we can help make it seem "Like it never even happened". No disaster is too small or too big for us at SERVPRO of Greater Covington and Mandeville. Here are some tips to help you in the event of an act of vandalism. 

DO:

  • Hose or wash egg or other residue damage from building exterior as soon as possible
  • Carefully vacuum glass particles from carpets and upholstery
  • Save containers revealing the ingedients of products used in vandalism damage
  • Record all damage and photograph when possible

DON'T: 

  • Attempt to remove ink, paint or cosmetic stains.
  • Operate damage lamps or appliances
  • Discard broken or damaged pieces from procelain, furniture or other contents that may be used for repair

Post-Construction Cleanup

2/15/2017 (Permalink)

Commercial Post-Construction Cleanup When the drywall dust settles, your new floors can look anything but clean.

A few weeks ago, we received a call requesting our floor cleaning services. The home owner was in the process of remodeling their living room and kitchen. During the construction project, drywall dust began to settle on top of their new floors. Drywall dust will quickly move into every nook and cranny amidst construction projects. This mess is especially troublesome to remedy. Drywall dust can not be cleaned up with a standard residential vacuum and mop. The fine particles of dust will eventually clog and destroy a home vacuum cleaner.

Our highly trained technicians and commercial equipment can cleanup drywall dust with ease. SERVPRO of Greater Covington and Mandeville specializes in more than just fire, water, and mold damage cleanup and restoration. We offer post construction cleaning services for both residential and commercials buildings. If you have a mess too big to cleanup yourself, then give us a call at 985-871-5375 and let our professionals take care of it. 

Cleaning up New Orleans East

2/13/2017 (Permalink)

Tuesday, February 7th, six tornadoes touched down in South Louisiana, ravaging the city once again. Over seven hundred properties have reported severe damage and thirty three people have sustained injuries. In New Orleans East, the strongest recorded twister in Louisiana history carved a record two mile path of destruction that day. Over the weekend, recovery efforts gained some much needed help. The President approved Louisiana's request for disaster relief aid. The Federal Emergency Management Agency is opening a disaster recovery center for those in need of shelter and assistance on Monday, February 13th. The recovery center will be located at the East New Orleans Public Library at 5641 Read Boulevard. The recovery center will be open Monday thru Saturday from 8am to 6pm and on Sundays from 10am to 4pm. Mayor Mitch Landrieu is also requesting volunteers to help with the cleanup efforts taking part in the city. New Orleans has proven to be a resilient city, stronger than any storm that has ever passed through. If you would like more information on how you can help or help with recovery efforts you can contact FEMA by phone at 800-621-3362, or visit  http://www.fema.gov/disaster/4277


 

Louisiana Flood of August 2016

2/1/2017 (Permalink)

Storm Damage Louisiana Flood of August 2016 Covington, La

On August 11, 2016 a slow-moving weather system moved across the Gulf Coast. After days of continuous rainfall, many Louisiana homes and businesses were destroyed. This historic flood created damages in excess of eight billion dollars for Louisiana alone. SERVPRO of Greater Covington & Mandeville helped many residents in St. Tammany Parish and Washington Parish cleanup and restore their properties. We acted quickly to help mitigate the water damage and allow Louisiana residents to begin the rebuild process. SERVPRO of Greater Covington and Mandeville is glad to be apart of this resilient community. We are honored to be trusted by so many home and business owners throughout South Louisiana. Whether it's a natural disaster or simply a busted pipe we aim to make it "Like it never even happened."

For more information about the flood in August go to:

http://www.iii.org/fact-statistic/homeowners-and-renters-insurance

and 

http://gov.louisiana.gov/assets/docs/RestoreLA/SupportingDocs/Meeting-9-28-16/2016-August-Flood-Economic-Impact-Report_09-01-16.pdf

Louisiana Humidity and Mold Growth in Your Home

1/26/2017 (Permalink)

Mold Remediation Louisiana Humidity and Mold Growth in Your Home Mold growth

South Louisiana is unique for many reasons. The South is colored with great food, spirited celebrations of life and diverse groups of people. The South is also known for being very, very humid. Sometimes this humidity finds its way into our homes. With the right conditions of humidity and a simple water leak, mold can begin to grow in your home and create an unhealthy living environment for your family. According to the United States EPA, molds can produce allergens, irritants and in some cases, potentially toxic substances. Reactions to molds in your home or business can be immediate or delayed. If you notice mold growth in your home or business you should contact SERVPRO immediately. Our highly trained professional technicians use advance mold remediation techniques and equipment. We're experienced with mold remediation after disasters and even common water leaks in commercial and residential buildings. Don't ignore the mold growth in your home or business any longer. Your health and well being can be affected. 

For more information on mold you can visit www.epa.gov/mold

 To learn more about our mold remediation process click here

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